TfL (Funding and Station Staffing)

David Lammy Excerpts

Wednesday 15th January 2014 Westminster Hall

[John McDonnell (Hayes and Harlington) (Lab)]

The subject of this debate is future Government funding for Transport for London and station staffing levels. They are matters of considerable concern to many London MPs, but they do extend beyond the capital. Let me first outline the reasons why we sought this debate.

As a result of the Government’s austerity drive, Transport for London’s general grant will, according to its December 2013 business plan, be cut from £1 billion in 2013-14 to £835 million in 2014-15, reaching a low of £629 million in 2015-16 before recovering slightly to £684 million by 2020-21. On 21 November 2013, London Underground, backed by its owner, TfL, and the Mayor of London, Boris Johnson, announced a policy called “Fit For The Future—Stations”, which includes closing every ticket office at all 240 stations, cutting 950 of the 5,750 station staff positions, which equates to a 17% cut, and removing supervisors and senior staff from many stations. At the same time as revealing station staffing cuts and ticket office closures, London Underground announced with a big fanfare a separate policy of 24-hour operation at weekends on some tube lines. The timing of that announcement was greeted by the staff of London Underground and others as quite a cynical move designed to distract attention from the plans to close ticket offices and slash station staff numbers.

[Mr David Lammy (Tottenham) (Lab)]

Does my hon. Friend also recognise in that business plan Transport for London’s intention to seek year-on-year fare rises for the next decade?

[John McDonnell]

The reactions of my constituents have been remarkable, and other Members may have seen the same. People cannot understand why they are paying more in fares while station staff and ticket offices are being cut. I can understand their being perplexed.

On 18 December, the Labour transport spokesman on the Greater London authority, Valerie Shawcross, asked the following question of the Mayor:

“Will you guarantee that all LUL stations will be staffed at all times?”

The Mayor responded by saying that officers were drafting a response that would be available shortly. We still have not had that response. The fact that the Mayor has still not been able to provide an unequivocal answer suggests that that guarantee cannot be given. Following the King’s Cross fire, a legal requirement was introduced that there be a minimum of two staff at every station, but that applies to sub-surface stations only, so the others are extremely vulnerable.

The business plan also sets out that London Underground will cut the frequency of essential maintenance checks, still plans to introduce driverless trains at some unidentified point in future, is not filling posts, despite large numbers of Londoners looking for jobs, and seems to be plugging the gaps in staffing with casual workers more frequently. My constituency has a railway estate and I represent a number of London Underground workers. To be told a month before Christmas that they would not have a job not only shocked them, but caused real consternation and, understandably, considerable anger. The two rail unions that represent staff at London Underground—the National Union of Rail, Maritime and Transport Workers and the Transport Salaried Staffs Association—rightly consulted their members in the light of representations that they received. On Friday 10 January, the RMT issued the following statement:

“RMT members have voted by 77% for strike action and by an even bigger majority for action short of a strike. The results will now be considered by a meeting of the union’s executive.”

Dates will be set and there will be strike action unless meaningful negotiations with the Mayor take place. RMT general secretary, Bob Crow, said:

“RMT members on London Underground have voted by a massive majority for both strike action and action short of a strike in a dispute which is wholly about cash-led cuts”

and

“plans that would see the axing of nearly a thousand safety critical jobs and the closure of ticket offices at a time when the tube network is under growing pressure from customer demand and needs more staff and not less to ensure safe and efficient operation.”

--- Later in debate ---

[John McDonnell]

Example after example has been given. Thoughtistic, which represents people on the autistic spectrum, says that some people on that spectrum are not capable of using, or willing to use, automated systems, and respond better to personal intervention.

Example after example has been given and submitted to the Mayor for consideration, but he has ploughed ahead. The argument that has come back is that gateway stations—King’s Cross, St Pancras and Victoria—will have one third more staff, but that means that staff will be cut at another 125 smaller tube stations, with just one member of staff at certain stations at certain times of day.

At the moment, London Underground offers disabled and older passengers a turn-up-and-go assistance service, in which it provides help with buying tickets, planning routes and getting to the right platform, without passengers having to book in advance. That assistance gives thousands of disabled Londoners the confidence to travel. Many believe that that will be lost.

The recent introduction of manual boarding ramps at 35 stations opened up many more routes to wheelchair users, but those ramps depend on a member of staff operating them. If the staff cuts go ahead, fewer staff will be able to operate the ramps on top of other tasks. The cuts will be a nightmare for many people who suddenly saw their world opening up as a result of increased accessibility following investment over the past 15 or 16 years. Now, we are denying them that.

There is a fear that without the fixed point of a staffed ticket office, visually impaired people will find it harder to locate staff to assist them. Passengers at stations other than mainline stations will have to find a member of staff somewhere on the platform, if they can find one at all.

There have been contradictory answers to questions tabled in the London assembly and in Parliament. On 18 December 2013, Labour members of the London assembly tabled written questions asking the Mayor what assessment he had made of the impact of the cuts on women, disabled people and older passengers. The answer on 7 January was that officers are drafting a response that will be sent shortly. That was despite the fact that parliamentary questions had been answered by Ministers; they said that London Underground had carried out a quality impact assessment to identify the impact of the Mayor’s proposals, and that it showed that the changes will be positive or neutral for all equality target groups. Either Ministers have got it right, or the Mayor has. Someone should tell us the truth of what has happened with the Mayor’s overall assessment.

There will be dangers to staff and we should not underestimate that. The cuts pose a significant threat to staff safety and morale. The official documentation presented to the unions on the day when the cuts were announced was pretty damning. It said that not only would 1,000 posts be on the line, but the remaining staff would be forced to reapply for their jobs, and in addition would have to work in conditions that even on London Underground’s own assessment will carry a medium risk to their safety. It also said that employees will be

“confused, demoralized or distracted due to uncertainty…during”

the HR process. It continued:

“Although there are lone supervisors today this proposal would mean employees at a lower grade would be working alone and may increase employee perception of vulnerability, especially for minority groups at particular risk of abuse.”

That is where we are at. The level of cuts will put passengers at risk, demoralise staff and undermine the overall service.

[Mr Lammy]

Does my hon. Friend agree that, in the conversation about cuts, it has been hugely disappointing that the Mayor has had nothing to say about how alternative revenue might be found? He could lift the borrowing requirements for TfL. He could allow local authorities and the Greater London authority to keep 100% of London property taxes; that might be a way of supporting Transport for London. There are alternatives, and we have not heard enough about them. Does he agree?

[John McDonnell]

Not completely. The alternative, as my right hon. Friend said, is investment, growth, and tax collection. Interestingly, today we received a brief from the London assembly arguing for that specifically. My right hon. Friend’s proposal is supported by the London assembly, and the Mayor should listen, as should the Government.

There is an alternative if we invest, but the growth in the number of passengers must be recognised. London Underground faces cuts not because of falling demand, but the opposite. Since 1996, there has been a 60% increase in passenger numbers. Transport for London’s business plan predicts that passenger journeys will rise by 13.7% from 1.273 billion in 2013-14 to 1.448 billion in 2020-21. The same plan predicts that the population growth in London will be to 10 million in 2030. The alternative to cuts is to accept reality, and that sheer passenger demand will require London Underground to take on more staff, not fewer.

In recent decades, various London Underground contracts were taken over by private companies. That has caused public money to leave the system while bureaucracy and inefficiency has increased. Some of those contracts have since returned to the public sector, as hon. Members know, including those relating to Metronet, Jubilee line train maintenance and London Underground’s power supply. TfL saved £56 million by bringing power supply back into London Underground at a lower than expected cost. It expects that to bring significant savings in future years that will more than offset the initial cost.

Re-integrating Metronet has provided London Underground with an ongoing year-on-year saving; it was £53 million in 2012-13. If TfL re-integrated other elements of London Underground that were previously privatised, it would save significant sums of money. That could include tube lines that are in public ownership but not integrated with the rest of the tube. I am talking about cleaning, catering, ticket machine maintenance, engineering contracts, Northern line train maintenance and recruitment.

Let me finally counter some of the arguments that TfL put forward, some of which are bizarre. TfL has said that only 3% of journeys involve a visit to a ticket office, but that is 100,000 people a day. Even if the majority do not visit ticket offices, it is essential that there is a service for those passengers who do. TfL has said that London Underground’s plan will make its staff more visible around the stations. I find that difficult to believe when 950 staff—17% of existing staff—will be removed. Staff will be scattered around the station, rather than at one location.