HM Passport Office Backlogs

Debate between David Jones and Kevin Foster

Wednesday 27th April 2022 Commons Chamber

[Mr David Jones (Clwyd West) (Con)]

My constituent, Mr Neil Jones, made an application for a passport at the end of February for his holiday, for which he is due to depart at the end of May. He sent his passport by ordinary pre-paid post—not by recorded delivery, unfortunately—and he was told by the Passport Office that it had never arrived. He then made a further application with a lost passport form, which has not been dealt with. He finds it almost impossible to speak to any representatives of the Passport Office, and he is under considerable stress as a consequence.

My hon. Friend says that the Passport Office is doing its best and that he recognises the difficulties, but I heard this morning that the Prime Minister has threatened the Passport Office with privatisation. May I suggest to my hon. Friend that he should not shy away from that? If the work can be done more efficiently by the private sector, for goodness’ sake, enlist the private sector.

[Kevin Foster]

Just to be clear, a range of private contractors are already involved in the passport process. The bit that is not undertaken by a private contractor is the decision itself. The customer advice line is run by Teleperformance, a private company. As I have already described, its performance is unacceptable and we are engaged with it.

There is already quite extensive use of the private sector in the process. To be fair, Thales and others have stepped up in the record output that we now require, which is far beyond what would have been expected in a month two or three years ago. The private sector is already being used in the vast majority of the processes in the Passport Office.

Parliamentary Buildings (Restoration and Renewal) Bill (First sitting)

Debate between David Jones and Kevin Foster

Committee Debate: 1st sitting: House of Commons
Tuesday 4th June 2019 Public Bill Committees

[Kevin Foster]

We would be happy to take this away and look at how we can provide further reassurance to Members. The intention is that the Delivery Authority will look for work across the United Kingdom, but I am afraid that if the amendment is pressed to a Division, the Government will have to resist it at this stage, despite the fact that we all seem to have the same objective.

Things such as the yearly audit of the works will mean that the Delivery Authority remains accountable to Parliament, and parliamentary members will be on it. There will be appropriate discussion to be had about exactly how they face questions and how they can be held to account on a day-to-day basis, including by the Public Accounts Committee, which I cannot believe for one minute will not take the opportunity of regular reports and examinations of how the authority is spreading its work, contracting and making sure that this a project for the entire Union.

[Mr Jones]

I have heard what my hon. Friend has to say, but as he will know, subsection (4) provides steers as to how the Sponsor Body shall exercise its functions. If my hon. Friend is not willing to allow the amendment, is he prepared to consider, maybe on Report, moving this provision into subsection (4), so that the Sponsor Body has to have regard to the need to spread the work around the United Kingdom? That compromise may be of assistance.

[Kevin Foster]

I thank my right hon. Friend for his suggestion. Given that it is constructive, I would be quite happy to offer to do that. We could look at this, perhaps on Report, if an amendment was brought forward. Again, if Members wish to work with Parliamentary Counsel to deliver something, we will be happy to consider that and to see if we can reach an appropriate compromise on Report and insert it. However, the way my right hon. Friend suggests may be a better option.