Storm Arwen: Power Outages

Dave Doogan Excerpts

Monday 6th December 2021 Commons Chamber

[Greg Hands]

No, it is not. In the last eight years, the distribution network operators have invested about £60 billion in the network, and I am confident that the structure is right. I think that the way in which the companies collaborate in the NEWSAC mechanism works extremely well, and we should be thankful for the engineers and others who have been out there, including those operating the call centres. As I have said, I think that the communications, particularly in the first days, could have been much better, but I have no doubts about the structure of the market and the electricity network operators.

[Dave Doogan (Angus) (SNP)]

We all know that this was an exceptional storm with exceptional wind speeds coming from an unusual direction, and we all know that we owe a great debt of gratitude to the engineers and back-room staff who supported the recovery. However, my constituent Craig Fraser, from the north-west of Montrose, was without power for six days—it was restored on Thursday—and for the first four of those days, he could not obtain confirmation from SSEN that there was a problem in his area. What can the UK Government do to mandate minimum standards in surveys of damage caused to network lines after a storm and data logging of customers’ reports of outages?

[Greg Hands]

I thank the hon. Gentleman for that constructive question. I would say to his constituent Craig Fraser that I think it is unacceptable that it took him more than four days to get an answer from SSEN. After this session, I will give the hon. Gentleman the details of the dedicated contact at SSEN, if he does not already have it, and I will also try to raise the matter with the chief executive, Chris Burchell. A key aim of the review will be to look at why the communications were not as good as they should have been, particularly in those crucial first few days.