Oral Answers to Questions

Darren Paffey Excerpts

Thursday 10th September 2026 Commons Chamber

[Mark Ferguson]

I am afraid that the hon. Member appears to have not fully heard my initial response, which I believe addresses a lot of the issues he has raised. His question was about arm’s length bodies, so of course I answered on arm’s length bodies—there are 306 of them, and we are reviewing over a third. I would have hoped that he would welcome that, because devolution by default means restoring powers to where they should be, with democratic accountability.

[Darren Paffey (Southampton Itchen) (Lab)]

7. What recent steps her Department has taken to tackle issues impacting the civil service pension scheme.

[Mr Alex Barros-Curtis (Cardiff West) (Lab)]

15. What recent steps her Department has taken to tackle issues impacting the civil service pension scheme.

[The Parliamentary Secretary, Cabinet Office (Sally Jameson)]

Current service levels are completely unacceptable, and we are holding Capita accountable by withholding payments in the short term and assessing the long-term viability of bringing the scheme in-house. We will continue to use the most stringent commercial levers we have under this contract—which was signed by the last Government—to ensure we have full accountability.

[Darren Paffey]

I welcome my hon. Friend to her place, and thank her for her answer. In Southampton Itchen, I have constituents who have been deprived of their pension for many months. One waited over a year even for an accurate quotation, another is yet to receive a penny after 40 years of service, and one with stage 4 cancer took three months to get any money—and even then, only after I had nagged a Minister to intervene. When I was a Southampton city councillor, we ended Capita’s contract and took those services back in-house. Is it not time for the Government to consider doing the same?

[Sally Jameson]

I thank my hon. Friend for raising his constituents’ cases. I have had many similar cases in Doncaster. I assure him and his constituents that I am using all the levers at my disposal to ensure that Capita delivers a better performance at the earliest possible time. We have set out our intention to advance the biggest wave of insourcing in a generation, and we are now actively shaping a long-term strategy to look at what it would look like if we brought the pension scheme back in-house. He will be aware of our manifesto commitment to have the biggest wave of insourcing in a generation, and I am committed to fulfilling that.