Taxi Trade

Daniel Zeichner Excerpts

Tuesday 18th July 2017 Westminster Hall

[Daniel Zeichner (Cambridge) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Wilson. I commend my hon. Friend the Member for Ilford North (Wes Streeting). His account was exhaustive, and the work of the all-party group has been extremely helpful. A proper discussion of the issues around the industry is long overdue. I do not want to rehearse the arguments that have been made, but I will make a few observations on some of the things I have learned over almost a decade of trying to understand how the trade works in my area.

Although the APPG’s report is excellent, it has a picture of a black cab on the front—it has a London focus, which is entirely reasonable. However, one thing that has struck me as I have gone around the country is how different things are in different places, and how difficult that makes it for us to cope with all the different local circumstances. That is why there will always be a role for the local licensing authority.

I pay tribute to my hon. Friend the Member for Denton and Reddish (Andrew Gwynne), who led an Adjournment debate on this subject just over a year ago. He gave a brilliant account, which should almost be obligatory reading for Members as they start to consider this issue. I also pay tribute to the local people in my area who have explained the issue.

The complexity of the issue is shown by the Law Commission report back in May 2014. Whatever one’s view of that report, the fact that it ran to nearly 300 pages—I am not sure how many people have got through it from beginning to end; I have started it on a number of occasions on trains—and had 3,000 submissions demonstrates a huge amount of complexity and detail. I will come back to how we respond to it, but as I read it, I found myself thinking about how it applied to my area. I am very grateful to several local people: Paul Bradley and Rashel Mohammed of the Cambridge Hackney Carriage Association, and David Wratten, who works for Cambridge City Licensed Taxis and represents the taxi drivers working from the station. As we begin to look at just one area, we realise how many different groups and interests there are within one trade.

The Local Government Association handbook advises councillors on how to deal with such issues. It runs to a full 60 pages and involves a lot of training. I am grateful to my councillors, Jeremy Benstead, Kevin Blencowe and Gerri Bird, for putting up with simplistic questions from me over the years as I try to understand the issues. I recommend that hon. Members go out with local taxi drivers to understand the job from their point of view and to see some of the problems they face on a daily basis. Many of us use taxis as passengers, but going out with the drivers and hearing them explain what they are up against is a very different thing. I am grateful, particularly to Paul and Rashel, who have taken me out on numerous occasions.

We have hackney carriages in Cambridge, but we do not hail them. It may be different in other places, but they all work from ranks and a lot of them are dual licensed, which causes total confusion in the minds of the public. People really do not understand the difference in a city such as Cambridge, and I think it might be similar in other places. We have a different set of distinctions from London. In many places the cap on numbers for taxis was lifted some years ago. I am pleased to say that the Labour council in Cambridge acted bravely. They went through the process of testing the market and reintroduced the cap a year or two ago, which has helped. We had a massive over-ranking problem, which is typical of historic cities. The problem is not completely solved, but the cap has helped. The problems that we still have are how to deal with basic technological things such as making sure the ranks are filled from feeder ranks.

Also, there is the problem, which was touched on by the hon. Member for Sutton and Cheam (Paul Scully), of cross-border issues when neighbouring authorities have different approaches to taxi licensing. That is not untypical. The Cambridge Labour authority takes a rigorous view. The councillors are very hands-on in their approach to managing appeals. However, neighbouring authorities take a different view, which creates a real problem when they are contiguous and we see large numbers of taxis coming in from other areas.

We have also had some self-inflicted problems. The Deregulation Act 2015 created additional problems. The idea that someone’s booking can be passed on to someone else might have seemed a good idea in terms of efficiency, but it means people do not know what they are getting. It is like going to a supermarket checkout with a box of Jaffa Cakes that gets substituted for an own brand and being told it is the same thing when it is not. People have told me that they have phoned up to get their taxi—or, in this case, their private hire vehicle—and then someone else has turned up, someone who they did not want to see turning up because they had had problems with them before. In a way, that has taken choice away from the consumer, and I am not sure that was what the Government intended.

My hon. Friend the Member for Ilford North made strong points about the access issues and guide dogs. I have heard about heart-rending cases from people who have told me about disagreements they have had with taxi drivers who have not exactly welcomed them into their cab with either a guide dog or a wheelchair. As we have heard, progress has been made on that, but more needs to be done. Training is needed. My hon. Friend the Member for Denton and Reddish tried to introduce a Bill in 2016 to make such training mandatory, so I hope the Government will come back to that.

Another set of issues raised with me around the country are the opaque set of charges for drivers using a rank at a railway station, supermarket, hospital or retail park. All those institutions are now trying to maximise the value of their assets. In the old days, railway stations were places for getting people around, but now they seem to be a source for raising funds. I have asked questions and I still have not had satisfactory answers. The issue is decidedly opaque and we need to make sure that such privileges are not being abused.

A huge range of issues needs to be tackled, as evidenced by the Law Commission report. We have seen the change in technology—I will not re-rehearse the arguments. I am not one of those opposed to changing technologies. Technology can be applied in the right way, as Gett and other applications have shown. I hope that in the future we will see such technology used in a transformational way for public transport, not just for taxis and private hire vehicles.

There are so many challenges, yet we still do not seem to have had a response from the Government. I really hope that at some point we will see a substantial piece of legislation introduced to deal with the issues. There is clearly a consensus around the idea of national standards to deal with the cross-border hiring issues. The Local Government Association, the all-party group and many others have called for that, and it was a manifesto promise from my party. It cannot be right that someone denied a licence in one area can turn up on the same streets within a few days, as we have seen in some places around the country, with a licence from somewhere else. That completely undercuts public confidence and frustrates local councillors, who feel they have no enforcement powers. We have to find a way forward. I hope I am not abusing the system, Mr Wilson, if I conclude by saying that I will be presenting a private Member’s Bill tomorrow, which I hope will tackle the issues.