Oral Answers to Questions

Daniel Zeichner Excerpts

Monday 14th December 2020 Commons Chamber

[Daniel Zeichner (Cambridge) (Lab)]

What recent steps she has taken to protect shopworkers from assault.

[The Minister for Crime and Policing (Kit Malthouse)]

Mr Speaker, before I answer the question, may I apologise to you and to the House for having used the word “granular” in my previous answer? If it is not unparliamentary language, then it ought to be.

The Government’s response to the call for evidence on violence and abuse towards shopworkers was published in July. We are working with retailers on a programme of work to drive down this crime. We are developing communications materials to give the message that abuse is not tolerated, encouraging retailers to report these crimes and provide better support to victims.

[Daniel Zeichner]

Like many colleagues, I support USDAW’s Freedom from Fear Campaign and recently visited and met staff at my local Co-op. I was astonished to hear that, across its 12 stores in Cambridge, some 3,000 incidents have been reported already this year. That is an incident in every store every day, so how much worse does it have to get before the police take this more seriously and the Government take some action?

[Kit Malthouse]

I join the hon. Gentleman in being appalled at the level of abuse and, indeed, violence that shopworkers often face. We are doing a huge amount to try to deal with it. Along with the retail crime steering group, we are working closely with police forces to press down on this particular issue. I have written to all chief constables in recent months outlining the need to ensure that every crime that takes place in a shop is investigated as much as it possibly can be. Interestingly, just last week, I met the head of security at the Co-op to talk about the work that it is doing with a company called Facewatch, which is using facial recognition technology to alert staff to repeat offenders who are entering the store, allowing them to intervene before the interaction is likely to become violent and abusive.