Water Sector: Public Ownership

Daniel Francis Excerpts

Monday 14th September 2026 Westminster Hall

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

It is a pleasure to serve under your chairship, Sir Jeremy. Like some other Members, I am not keen on a referendum because I know the anger of my constituents. It is incumbent on us to just get on, have the conversation and come up with a solution.

Across my constituency, we currently have a wave of roadworks because of a lack of investment over years and the asset stripping of Thames Water. We have now realised that those Victorian pipes, which were not replaced because the company was asset-stripped, finally need to be replaced. That causes huge disruption for my residents, and the cost of it has been placed on my Bexleyheath and Crayford constituents, who have seen increases of 30% to 40% on their bills over the last two years. They say to me there is no better example of having no control or of people in this place being powerless than the actions of Thames Water. I just shrug my shoulders—I continually bring the matter here, but I am not able to resolve the issue.

For the last five summers in Crayford town centre, we have had major leaks; the town centre has been closed for five successive summers. Let me give hon. Members an example of Thames Water’s incompetency. Last year, I wrote to them and asked them to show me a map of all the leaks and flooding in the town centre. They sent that to me and it showed the scale of the problem, yet this summer, when a constituent raised concerns about the ongoing problems and I wrote to Thames Water, they said that they had no record of any flooding in Crayford town centre over the last five summers. That shows us that we are dealing with a company that is very difficult to meet—although I am actually meeting its representatives tomorrow—and very difficult to have any control over. It is no wonder that my constituents think it is incumbent on us to resolve that.

In principle, I want the company to be nationalised, but I just want a system—I hope to hear about this from the Minister later—that gives my constituents and me some accountability over bills and resolves the issues that cripple town centres and continually cause leaks, delays and roadworks.

--- Later in debate ---

[Dr Neil Hudson (Epping Forest) (Con)]

It is a great pleasure to serve under your chairmanship, Sir Jeremy. On behalf of His Majesty’s Opposition, I start by offering our sincere condolences to the Prime Minister on the very sad passing of his father. He and his family are in our thoughts and prayers.

I thank the hon. Member for Colne Valley (Paul Davies) for opening the debate and congratulate him on his powerful contribution. We heard many powerful contributions from across the House. Normally at this point, as the shadow Minister responding, I would put my lifejacket on, get in a canoe and start paddling round everyone’s constituencies. However, so many Members have spoken today that I would use up my entire time allocation by name-checking every one, so I will just thank everyone for their powerful contributions and for speaking on behalf of their constituents to raise issues about the unacceptable behaviour and performance of many of the water companies.

Every family, household or business uses water. We all need it. It is a life-giving, essential resource. We all have an intrinsic interest in water: how much we pay for it, what services we receive, the performance of our local water company, and the sustainability and future of our water supply. The petition we are debating today reached over 208,000 signatures. I thank all those petitioners and the more than 300 people in my Epping Forest constituency who signed it and expressed their clear dissatisfaction with the current state of our water sector.

For too long, customers have seen water companies in the news for the wrong reasons: from awful environmental pollution spills to unacceptable water outages affecting tens of thousands of consumers. In fact, during this summer’s extreme heat in August, many thousands of people and properties in my constituency of Epping Forest, including in Loughton, Chigwell, Buckhurst Hill, and Epping, were left completely without water for up to a week, let down by Thames Water because of burst pipes and failing infrastructure.

Vulnerable constituents were left in distress; homes were without water, with people unable to flush their toilets or bathe; parents were left without water to make up bottles for their babies; and livestock owners were panicking over getting water to their animals. Communication and logistics from Thames Water were very poor. Priority service customers were openly saying that they had been told they would not receive any bottled water, despite being priority customers to whom companies have specific duties. As we have heard across the House today, the response by Thames Water in many situations has been wholly unacceptable.

Bottled water was provided in too few locations that were not convenient to get to outside Epping Forest, and those who could get there faced agonisingly long queues in the scorching summer heat. It happened in the hottest week of the year. Other locations that did become available in my constituency either ran out of bottled water or were closed early. To add insult to injury, that all took place in the context of the news of Thames Water’s new chief financial officer receiving a £1 million welcome package. My constituents and constituents across the country rightly ask how that can be justified when Thames Water failed to provide basic services while bills continue to rise. A staggering hike of a 36% has already been greenlit by the water regulator for 2025 to 2030, and there is more to come following the announcement over the summer.

I know that my constituents and those who have faced water outages across the country would be grateful if the Minister could explain what steps she is taking to ensure that water companies step up to the plate and properly prepare for such crises, so that our constituents are not left in such distressing circumstances again. It is a pleasure to serve opposite the Minister, as I have in a number of debates and Bill Committees, and I know that she is genuinely engaged in this matter. I raised those issues with her over the summer, and I hope she can take it forward and listen to the voices of our constituents in these important matters.

In rural and semi-rural areas, we must not forget that water is also vital for livestock such as farm animals, horses and ponies, and I declare an interest here as a veterinary surgeon. As an illustration, a 500 kg horse needs around 25 litres of water a day—that is not on a hot day—and a lactating dairy cow needs upwards of 100 litres. I assure hon. Members that that is no small amount; that is a lot of bottled water. In these situations, water companies do not step up. It is local communities, livery yard owners and farmers who roll their sleeves up and help each other to get valuable water to these animals. I have raised the issue with the Minister before and I hope that she can take it forward and put pressure on the water companies.

When we get these outages, which are sadly now predictable and will occur, animals as well as people need to be looked out for. We have heard today about the people, and I have highlighted the situation of vulnerable people in my constituency who have not been able to live their lives with their basic needs met, but there are other situations to consider. I urge the Minister to put pressure on water companies when we get outages, as we have seen this summer in my constituency and in many constituencies across the country.

We have frequently debated at the Dispatch Box in this Chamber and the main Chamber the question of people in Kent and Sussex who have had unacceptable water outages from South East Water. I press the Minister once again to explain to the House what steps she and the Government are taking to ensure that a market-based solution can be found for the Thames Water situation.

[Daniel Francis]

On that point, will the hon. Gentleman give way?

[Dr Hudson]

I will not give way at this point.

His Majesty’s official Opposition have been clear: we are not cheerleaders for this water company, but we do not want to see Thames Water fold. Although the water supply would continue, that would carry the serious risk of higher bills for customers and would not solve all the issues facing the company. Bizarrely, a few months ago the third party led legal action that could have sunk the company. With them, Reform—strangely their allies on this issue—appear to be happy for the company to go under, exposing taxpayers to billions and pushing consumer water bills sky-high. That is billions of pounds that we as a country simply just cannot afford, as the Government have admitted.

Outages such as the one I described in Epping Forest also highlight the real and present impacts of climate change and increased demand. We have outdated water infrastructure designed to cope with significantly less demand than it is now required to. Changing weather risks more leaks, bursts and breakages. The water outages that tend to follow have knock-on implications for people, schools, businesses and healthcare. It is important to know the economic and social costs of the outages that have occurred over the last few months and years. Will the Minister take this opportunity to provide some reassurance that existing infrastructure is being assessed to prevent leakages or bursts in the first instances and hold water companies to account for that?

The work of the previous Conservative Government in this area means that we now understand the severity of the situation surrounding the performance of water companies in the first place—[Interruption.] Hon. Members may laugh but I remind them that, when Labour left office in 2010, only 7% of storm overflows were monitored. The previous Government worked proactively to increase that percentage: by the end of 2023, it had increased to 100%. It went from 7% to 100%.

This is basic science: it is only when something is measured and vital data is collected that the extent of the problem can be seen. It was the Conservative Government that started that, and that started to put in place measures to address the situation—something they, and indeed the new Labour Government, have found to be complex and not easy to solve.

Thames Water

Daniel Francis Excerpts

Tuesday 16th June 2026 Commons Chamber

[Emma Reynolds]

May I welcome the hon. Gentleman to the party? It was a long time coming. I do not remember any mention of the sewage crisis in the Reform manifesto at the last election.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

I think some Opposition Members are suffering from amnesia and have forgotten the asset stripping that happened, which has led to infrastructure failing across Bexleyheath and Crayford, and to the 30% increase in bills last year. We have tried every option to keep Thames Water organisationally solvent, but my patience, and that of my constituents across Bexleyheath and Crayford, is running out. Will the Secretary of State outline how ready we are as a Government if we need to take the company into special administration? In Bexleyheath and Crayford, our patience is running out.

[Emma Reynolds]

We have seen really poor performance over a number of years, and I absolutely appreciate my hon. Friend’s impatience on behalf of his constituents—he is right to express that. One of the problems that we have had with the regulatory regime is that the current economic regulator did not step in and stop Thames Water going into unmanageable levels of debt. As I said in my statement, our water White Paper and the clean water Bill set out that the new regulator will have new powers and responsibilities to ensure that companies do not get into that situation in the first place.

Oral Answers to Questions

Daniel Francis Excerpts

Thursday 19th March 2026 Commons Chamber

[Dame Angela Eagle]

We are well aware that events in the middle east are putting pressure on input prices. The hon. Lady mentions red diesel and fertiliser for the farming sector. I have talked to the chief executive officer of the Competition and Markets Authority. We are taking a close look at what is happening to ensure that there is no market abuse, and will keep a close eye on the situation as it develops. My right hon. Friend the Chancellor has already announced extra support for heating oil in rural communities. We keep a watching brief on this important matter.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

Although they appreciate the need to put right the failings of the past, my constituents continue to raise concerns about Thames Water’s price increase last year. Will the Minister assure them that Thames Water is being held to account and will provide information to customers about how local infrastructure will be improved?

[Emma Hardy]

I share my hon. Friend’s anger about the poor service that many people receive from Thames Water. I can absolutely assure him that Thames Water is being held to account—a record £122 million fine was issued by Ofwat only a few months ago.

Future of Thames Water

Daniel Francis Excerpts

Tuesday 6th January 2026 Westminster Hall

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

It is a pleasure to serve under your chairship, Mrs Harris. I thank the hon. Member for Oxford West and Abingdon (Layla Moran) for securing the debate and for her comments. As she said, the issues have been caused by many years of under-investment. In my corner of south-east London, constituents in Bexleyheath and Crayford continue to experience many problems.

Of course, I support the measures in the Water (Special Measures) Act 2025, which this Government introduced following our election last year. However, as I have said on numerous occasions since my election 18 months ago, we continue to see the real impacts of a lack of investment in infrastructure over many years, particularly in Crayford town centre. We have now had four consecutive summers of major leaks in Crayford town centre. They have caused the closure of the road in the town centre for a week or two, impacting residents and businesses, and there is no real understanding of Thames Water’s long-term solution for these issues or how we will see investment in local infrastructure in the longer term.

As has been said, we have seen an enormous increase in bills this year. For many of my constituents, they have risen by 30% or 40%—my bill in fact went up by a higher percentage—but we continue to struggle to obtain information from Thames Water. I have told the company many times that, if we must have that level of increase, and we know the condition of the local infrastructure, it would be hugely helpful for me to be able to explain to my constituents why they are seeing that increase and to understand the programme of works for local infrastructure and where the money is being invested to put things right. It continues to prove very difficult to obtain that list.

I have supported the Government’s position, which is that they will continue to work to turn the company around in private ownership, but what will we do if the Government’s investment runs out? At what stage will we say to Thames Water that constituents cannot continue to see that level of increase and receive that lack of explanation on the local investment? At what stage will we say that enough is enough and we need to take a different direction?

[Carolyn Harris (in the Chair)]

I am imposing a three-minute time limit. Any interventions need to be short to allow all Members who are on the call list to speak.

Thames Water

Daniel Francis Excerpts

Tuesday 3rd June 2025 Commons Chamber

[Steve Reed]

I agree with the hon. Gentleman; the water companies—Thames Water and all the others—should of course engage with MPs who are seeking to represent the interests of their constituents. I would be very happy to approach Thames Water on his behalf to ensure that he gets the meeting he seeks.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

My constituents, like those of my colleagues, are gravely concerned about the increase in their water bills, but I am also as concerned as them about the impact on business. Crayford town centre was closed again last month—the third year on the trot—because of rotting infrastructure. What assurances can the Secretary of State give to my constituents that no matter what happens, we will continue to invest in infrastructure to ensure that those kinds of closures finally end?

[Steve Reed]

My hon. Friend will be aware of the action we have taken through the Water (Special Measures) Act 2025 to give the regulator the power it needs to ban the unjustified bonuses that water bosses were able to pay themselves under the previous Government. The era where they could profit from pollution ended when that Government ended.

Thames Water: Government Support

Daniel Francis Excerpts

Thursday 3rd April 2025 Westminster Hall

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

It is a pleasure to serve under your chairship, Ms Lewell. I thank the hon. Member for Sutton and Cheam (Luke Taylor) for securing this important debate. Like all of us here today, I have been contacted by dozens of constituents who have been affected by problems with Thames Water’s service and, of course, the recent increase in their Thames Water bills. A family of four in my constituency have been in touch to say that their water bill alone has increased by almost £300 a year because of the recent increases. That increase for working families is unsustainable and causes more financial instability for families across my constituency of Bexleyheath and Crayford.

Alongside that increase, as we have heard, the service that has been provided to constituents continues to not be good enough and is affecting residents on a daily basis. Years of under-investment, particularly in infrastructure, due to the previous Government’s weak regulations have created an unreliable system for which the public are now expected to foot the growing bill. It is not unusual for Crayford High Street, in the second main town centre in my constituency, to be closed for a month or two due to water leaks, as has happened on several occasions in recent years, diverting hundreds of residents who use that road for the school pick-up, commuting to work, visiting the shops in the town centre and getting on with their lives.

Many constituents, while finding the closure of the road inconvenient, would support the occasional closure if it improved services—but the problems continue. In my 20 years as a local councillor until last year, I saw the situation get worse as that infrastructure got worse year on year. Leaks due to poorly maintained infrastructure are common across roads in each part of my constituency —in Barnehurst, Bexleyheath, Crayford, Northumberland Heath and Slade Green. As a result, we see constant road closures and great inconvenience to residents across the constituency.

I was pleased to support the Government’s Water (Special Measures) Act 2025, which became law earlier this year, and the announcement of an independent commissioner for the water sector and its regulation will be welcomed by many constituents across Bexleyheath and Crayford. However, I look forward, after the stories we have heard, to hearing the Minister’s feedback on what further action can be taken to ensure that Thames Water delivers valuable upgrades to both its infrastructure and its work to stabilise prices, which continue to cause great concern for my constituents across Bexleyheath and Crayford.