Changing Places Toilets: Capital Funding

Daniel Francis Excerpts

Thursday 16th July 2026 Westminster Hall

[Daniel Francis (Bexleyheath and Crayford) (Lab) [R]]

I beg to move,

That this House has considered capital funding for Changing Places toilets.

It is a pleasure to serve under your chairship, Sir Alec. I am grateful to the Backbench Business Committee for granting this debate. At the outset, I declare an interest as the chair of the all-party parliamentary groups for access to disability equipment and for wheelchair users, and I am also the parent of a child with quadriplegic cerebral palsy who relies on Changing Places toilets.

Changing Places toilets are designed for people with profound and multiple disabilities and their carers, who need space and equipment—such as ceiling track hoists and height-adjustable, adult-sized changing beds—that a standard accessible toilet would not provide. Almost 250,000 people in the United Kingdom need personal assistance to use the toilet or change incontinence pads, including people with profound and multiple learning disabilities, spinal injuries and a number of other complex needs.

Currently, the number of active and registered Changing Places toilets stands at 2,665, which has greatly increased from the 140 available back in 2007. Last year, there were 99 registrations of new Changing Places toilets across the UK, including in Madame Tussauds here in London, in five Lloyds Banking Group locations and at three National Trust locations.

Back in 2005, the Changing Places consortium was established as a group of individuals and organisations that support the rights of people with disabilities. At the heart of the consortium’s members is PAMIS, a voluntary organisation based in Dundee that supports parents of children and adults with profound and multiple learning disabilities, alongside the Centre for Accessible Environments.

I pay tribute to the late Loretta Lamb, the founder and chief executive officer of PAMIS, along with the team of staff and volunteers behind Changing Places toilets, led by Jenny, Karen and Fiona. I also want to highlight Changing Places Awareness Day, which is this coming Sunday 19 July. Campaigners have worked tirelessly to raise awareness and push for greater inclusion for disabled people, their families and carers.

Changing Places toilets have been vital for my family. I am the father of twins, and one of our daughters has quadriplegic cerebral palsy. She is a wheelchair user and unable to tell us when she needs the toilet; she is still in nappies at almost 13 years of age. Given her height and weight, a changing bed is essential to changing her with dignity. Prior to the roll-out of Changing Places toilets in recent years, I had the indignity of changing my child on a bench, behind a bush or on the floor of our wheelchair-accessible van; unfortunately, it occasionally still happens today. Changing Places toilets are vital to giving her some dignity.

The roll-out of Changing Places toilets and the Changing Places map facility allows families like ours to plan their days out, trips and travel arrangements, knowing where there will be a toilet. As a result of additional funding from the Department for Transport, a new journey planner feature has been launched as part of the Changing Places toilet map, which allows increased functionality for planning, saving and downloading travel routes with Changing Places toilets. Both the map and the journey planner have been life-changing for many families, allowing them access to places and days out and enabling them to plan routes around availability at service stations, which has greatly increased in the last 10 years, train stations, seaside destinations or museums. They allow both my children to have the same dignity and respect as other children out there.

When I held an Adjournment debate on this subject last July, I reported that the number of registered facilities at that point was 2,609. It is positive that that number continues to grow, but that growth is slowing. Much as I support my party and my Government, that is in many respects because of the end of the previous scheme in March 2025. That is why I continue to call for a form of funding, through the reintroduction of a capital grant, to be brought forward to allow organisations, companies and charities to install new Changing Places toilets and to bring existing Changing Places toilets up to current standard. In this building, our Changing Places toilet is really not up to a modern standard. I used it a few weeks ago with my daughter—it is a back-breaker.

An expansion of capital funding for Changing Places toilets would lead to people with profound disabilities accessing more opportunities and more families and individuals contributing to our hospitality businesses, theme parks, leisure facilities and sports grounds—the list goes on.

There was, of course, a previous fund. In 2019, the then Conservative Government ran a consultation on the proposal to increase the provision of Changing Places toilets. Following that consultation, the Government announced that the provision of Changing Places toilets in new public buildings above a certain size would be compulsory, and that was brought into force on 1 January 2021. I am very grateful that the then local government Minister, the right hon. Member for Richmond and Northallerton (Rishi Sunak), has joined us this afternoon. I absolutely accept that he was fundamental in getting the law changed and ensuring that the consultation was held.

In July 2021, the then Government launched a £30.5 million fund to expand the provision of Changing Places toilets. From that fund, almost 500 new facilities were installed. I know from experience that there has been a profound change in the last 10 years that has made travelling up and down the country much easier. Near where we are standing today, people can access Changing Places toilets at the National Portrait Gallery, the National Gallery, Ikea in Oxford Street or Waterloo Station, which did not have them 10 years ago.

The fund closed in March 2025. Although I acknowledge that changes to building regulations ensure that facilities continue to be installed in new buildings, I retain concerns that older buildings would greatly benefit from having a Changing Places toilet installed. For example, in April this year, one of those older buildings—St Paul’s cathedral—opened a Changing Places facility, giving visitors who require specialist toilets the ability to access them. I understand that there is now such a facility at Blackburn cathedral and that there will shortly be one at Lambeth Palace.

I go back to what I said about motorways. In November 2018, the DFT announced that it was partnering with Muscular Dystrophy UK to expand the provision of Changing Places toilets at service stations. We now have 54 Changing Places toilets at service stations across the UK. That has been a huge step forward in allowing families like mine more freedom and options when planning their journeys up and down the country.

I am calling for an official Changing Places app. Currently, people can access a map on the main Changing Places Consortium website, but an official Changing Places app with identification mapping would allow users to quickly identify where toilets are while on journeys. I have said this many times during the passage of the Railways Bill and many times in the Chamber: I believe that Great British Railways should bring forward a national transport accessibility app that shows the availability of level access, station accessibility, live travel lift information, as the TfL Go app has, and locations of Changing Places toilets.

A new form of capital funding would give businesses and local authorities the opportunity and encouragement to bring forward more Changing Places facilities. A number of hon. Friends have identified locations where they believe Changing Places toilets could be installed. For instance, my hon. Friend the Member for Rushcliffe (James Naish), who sadly cannot be with us this afternoon, has spoken to me at length about support for a national fund. In his local authority, Rushcliffe borough council, he has been looking for two years to install a Changing Places toilet facility in West Bridgford, the town centre, and is struggling to locate the funding to do so. I ask the Minister to outline what consideration the Department has given to the merits of bringing forward a new capital fund.

I turn now to the importance of maintaining Changing Places toilets. I mentioned last year that, in Bexleyheath town centre, we had to close a Changing Places toilet because of the vandalism it was receiving, with people living in it and dealing drugs in it. I will continue to call for a greater system beyond the current radar key system. Radar keys are openly available in shops and on the internet and there are too many occasions when Changing Places toilets are vandalised as a result of misuse.

I thank the Chamber engagement team for their hard work in organising a survey for the public to share their experiences of using Changing Places toilets and the impact on people’s lives. I thank the more than 100,000 people who have taken the time to answer the survey over the last week. I wanted to read a few of the responses. One respondent said:

“My daughter is severely disabled. Our first experience of Changing Places toilets was at Center Parcs…I was amazed and overwhelmed with emotions when I saw how I could finally change my daughter comfortably and how excited she was when she realised this was made for people like her.”

Another said:

“My son’s opportunities to go to new places or anywhere over a certain distance is dependent on the availability of Changing Places…We work hard all week and want the same opportunities other families have to go out as a family and do interesting things. Without Changing Places we’re trapped at home.”

Other respondents’ experiences highlighted that there is still a lack of available and well-maintained facilities across the country. One said:

“Without access to an appropriate facility, I am left with impossible choices: ending outings early, avoiding certain venues altogether, or changing my daughter on the floor of an accessible toilet, which is neither hygienic, safe nor dignified.”

I have read through the responses to the survey, and there was a lot of appreciation for Changing Places toilets and the benefits they bring to the lives of severely disabled people and their families. There are also, however, a number of horror stories of people’s experiences where facilities were not available or where they have not been maintained to a suitable standard. I have shared one from my constituency; I could tell of others that have been vandalised or locked. On one occasion, in Brighton city centre, a toilet was locked after 4 pm in the winter. On another occasion, a seaside town locked it from October to March—but people still visit then.

A new round of funding would ensure that Changing Places toilets are maintained and held to a good standard, that training is provided, and that new facilities are opened across the country. Every family deserves to be able to go on days out and partake in everyday activities.

I want to talk about the Scottish Government. They have a fund managed by Inspiring Scotland in partnership with PAMIS that is part of a £10 million investment in the last and current financial years into planning and installing 150 additional facilities across Scotland. I understand that the fund continues to be open for applications, which can be found on the Inspiring Scotland website. I look forward to seeing more facilities opening, benefiting the people and economy of Scotland.

I want briefly to talk about hospitals, although I know that that is not in the Minister’s remit. Changing Places toilets are important for people when they are out and about, but also for people in hospital. My daughter is served by four different London hospitals. In a hospital setting, one would expect to have people with a profound disability who need to use such facilities, but there is variable information about which hospitals do and do not provide them and where they are located within those hospitals.

I submitted a written question to inquire about the number of Changing Places hospitals. Unfortunately, no assessment has been made and the Department of Health does not hold that information, so it appears that more work needs to be done on that. There is national guidance provided to the NHS on designated sanitary spaces in healthcare settings and designed facilities to meet the needs of disabled people—but without clear provision of toilets, needs are not met for people accessing hospital appointments. In 2019, it was estimated that the average cost of installing a Changing Places toilet in a hospital was between £25,000 and £35,000. I ask that the Minister continue conversations across Government so that we can look at installation in hospitals.

I would like to ask the Minister to respond to five points. Will the Government look at introducing a new capital fund for older and smaller venues? Regulations that require a new stadium or shopping centre over a certain size to have a Changing Places toilet have been brought in. I am looking long and hard at finding a facility for a Changing Places toilet in Crayford, the secondary town in my constituency. The second largest Sainsbury’s in the country is in Crayford, so I am trying to work with Sainsbury’s to provide one there. In many town centres, hon. Members may be able to find a venue, but they cannot always find the funding.

Will the Minister work with the Changing Places consortium to upgrade facilities of the older standard, such as the one in the Members’ Lobby, to the current one? Will she commit to working with other Government Departments not only for hospitals, but for railway stations? The nationalisation of the railways presents us with a real opportunity to look at our larger railway stations. As we now have a Changing Places toilet at London Waterloo, I hope we will get one at London Charing Cross very soon. There are opportunities there for people’s travel options.

How are we monitoring larger planning applications under the regulations passed by the previous Government to ensure that the facilities are correctly installed and maintained? Will the Government continue to work with the Changing Places consortium on more modern software, so that we can have an app and make it easier for people to plan their journeys and identify where Changing Places toilets are located? I look forward to hearing colleagues’ contributions and the Minister’s comments on those points.

[Sir Alec Shelbrooke (in the Chair)]

Colleagues may be aware that our next speaker is recovering from an operation. I am content for the right hon. Member to deliver his speech from a sedentary position, if he would like to do so.

--- Later in debate ---

[Nesil Caliskan]

I thank the hon. Lady for making that point. My hon. Friend the Member for Bexleyheath and Crayford and I have spent a long time in local government, so we know all too well that statutory services are under huge pressure and that choices have to be made. I accept the argument that if funding is not ringfenced, things sometimes do not get done. However, this Government are committed to funding local authorities well, and we have done that through the spending review.

We are also committed to saying to local authorities, “You are best placed to make decisions for your area and assess what is needed. We will support you and encourage you to make the right decisions.” It is a balancing act, but debates like this give us an opportunity to reinforce the important message from Government that access to facilities and public toilets for all who need them is a crucial part of what local government should be doing.

[Daniel Francis]

As the Minister said, we were friends for many years in London local government prior to being elected to this place. I want to make two points. First, there is the issue of the Changing Places that have been provided in recent years and the amount of information out there about them. In the last week, I have written to a number of providers about cases where the money was provided or the facilities were set up under the new regulations, yet nobody has advertised that they exist, or they have not been made available. Would the Minister commit to working with me to write to local authorities to remind them to get that information out there?

Secondly, on cross working, as I said earlier, that needs to be provided not just by local government but by the Department of Health and Social Care and the Department for Transport as well. I very much hope the Minister is in the same position next week, working to secure a meeting for me to see how we can continue that spend across Departments.

[Nesil Caliskan]

My hon. Friend is right to highlight the important point he made earlier. I was coming on to say that of course I absolutely welcome a dialogue with him, but also with the consortium that has been referenced in the debate, which does such good work already. I am happy to meet with the consortium myself, but I am also confident that MHCLG and all current or future Ministers would welcome that engagement and dialogue. My hon. Friend is right that these sorts of facilities are successfully delivered only if there is a cross-governmental commitment.

Regulation and funding are part of that challenge, but we also need a joint recognition of the challenges in our communities to be able to see things delivered. The consortium is clearly playing a valuable role in articulating those challenges. It is absolutely right that MHCLG has that engagement and I am confident that it will going forward. I am happy to discuss with my hon. Friend any letters, correspondence or meetings that we need to have as a Department in the coming weeks and months to make sure that we can continue to make the case for these facilities.

Let me address the point about specific Government Departments and the opportunities that we face now because of Government initiatives and changes, which we do not want to lose, so that we can improve facilities for those who have needs. I was shocked to hear that so many NHS hospitals do not have the provision that we are talking about. That is not acceptable, and I think that all our constituents would be surprised to hear that. I am very happy to take that away and speak to colleagues in other Departments; I think they, too, will be surprised. It is a good example of where we need cross-governmental working, and I welcome the input from Members on how we might be able to do that.

I recognise the important points made about transport. The Government’s commitment to accessible transport is demonstrated in the spending that we have committed to the railways. Because of that, there is an opportunity to make sure they are accessible, and our transport hubs will play a key part in that. I will take those two specific points away.

I recognise the point that my hon. Friend made on modernising software and maps. A needs map, if you will, feels like quite an obvious thing that we could do, which would really make a difference to constituents across the country who simply do not know if there is a facility. An ability to map out the gaps could also give the necessary encouragement to Government and local authorities to allocate the moneys that are required to set up facilities.

I recognise the strength of feeling across the House in this very important debate on ensuring that public spaces are accessible, inclusive and supportive of people’s dignity and independence. I pay tribute to my good and hon. Friend the Member for Bexleyheath and Crayford. The very best of politics are people who just get things done. I saw that for many years in local government, when he got things done, and he gets things done as a Member of Parliament too, but nobody who knows him will say that he is a soft touch in any way. He is formidable and effective. He is my hon. Friend, but he will tell me if we are doing something wrong as a Government, as he has.

--- Later in debate ---

[Daniel Francis]

As the Minister knows, I will hold her to account on this issue and continue to pursue it. I thank her very much for the commitments that she has given today that we can continue to pursue. I thank the hon. Members for Chester South and Eddisbury (Aphra Brandreth), for Bath (Wera Hobhouse) and for Strangford (Jim Shannon), my hon. Friend the Member for Broxtowe (Juliet Campbell) and the right hon. Member for Richmond and Northallerton (Rishi Sunak) for their contributions and for outlining family experiences that I know only too well. This is an issue that I knew very little about 10 years ago; but when you start on that path as the parent of a disabled child, you find out these things.

I became a campaigner on this cause during my time in local government and will continue to campaign all the time that I am in this House. We are very thankful in this country for the progress that we have made on this matter; we need to remember that there are more Changing Places toilets in this country than in the whole of the European Union. If people travel abroad, the real progress that we have made is apparent. Certainly, in some of our neighbouring countries, it is possible to count on one hand how many Changing Places there are in the entire country. We have made great progress, but there is still more to be done.

I thank the right hon. Member for Richmond and Northallerton for paying tribute to Zack Kerr. I know that he continues to lobby my hon. Friend the Member for Hyndburn (Sarah Smith), in whose constituency he lives, on this matter. He and I have written to each other on this issue, and I know about his great involvement in the campaign on motorway service stations and the great credit that he rightly should be taking for that. I again thank all Members for their contributions today.

There is that piece of work to do. The Changing Places Consortium has a map, and it is looking at how we roll that out. However, there are also gaps in provision, particularly for those in more rural constituencies. If my hon. Friend the Member for Congleton (Sarah Russell) had been here today, she would have spoken about the real gaps in her rural constituency.

There is also the issue of how we bring that information together; in terms of accessibility today, much more so than 10 years ago, we can do that. I will push for us to sit down and look at how we bring Government Departments together. I will also go back to local government across the country and make sure that it is doing all it can, not only to provide new facilities, but to advertise those that it already has.