Oral Answers to Questions

Damien Moore Excerpts

Thursday 13th July 2017 Commons Chamber

[Mr Speaker]

Certainly I was generous, but generosity is my middle name.

[Damien Moore (Southport) (Con)]

8. What steps his Department is taking to improve ticketing information for rail passengers.

[James Duddridge (Rochford and Southend East) (Con)]

14. What steps his Department is taking to simplify ticketing information for rail passengers.

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

Passengers are frustrated by the lack of information they get when choosing their ticket. The problems can be deep-rooted, but when I started as rail Minister I wanted to make rapid progress. I have been working with industry, the regulator and consumer groups, having launched an action plan on fares and ticketing. We are getting on with the job of delivering the many, many proposals contained therein.

[Damien Moore]

Does the Minister agree that if rail franchises do not adopt a more transparent ticket price system voluntarily, the Government should step in to ensure that rail passengers are offered the best value for money?

[Paul Maynard]

We certainly recognise that fares revenue is crucial to funding the day-to-day operation of the railway. I agree that all franchises should listen to passengers, and ensure that their fare structures are both fair and logical, as well as keenly priced, to support the many passengers who rely upon them.