Ukraine

Debate between Daisy Cooper and Alison Thewliss

Tuesday 26th April 2022 Commons Chamber

[Daisy Cooper (St Albans) (LD)]

As I said when I intervened on the right hon. Member for Tottenham (Mr Lammy) earlier, although the Foreign, Commonwealth and Development Office was identified as the responding Department, the debate is linked to two petitions related to visa issues. I am bitterly disappointed that we have not been joined by a Home Office Minister. I will now have to speak into the ether and send the Hansard transcript to the Refugees Minister, bringing the total number of letters that I will have sent unanswered to three.

I will talk about a number of cases in my constituency, and then put some questions on the record. I hope that the Minister may be able to answer them, but if not, that he will pass them on to the Home Office. I have a number of cases to do with the Homes for Ukraine scheme; quite frankly, the scheme is in a complete and utter mess.

A Ukrainian mother with two daughters applied five weeks ago. My team went to the MP hub in Portcullis House and asked if all the necessary documents were there. We were told that they were and there were no issues. Four days later, we were told that one of the daughters had a passport that had expired and it was no longer acceptable. Her father, still in Ukraine, had to go to the Ukrainian passport office—in the middle of a war—to pick up a new passport. His daughter’s application remains outstanding, despite his having sent a photograph of that passport to his wife two weeks ago.

The next example is of a mother, a father and a baby boy. The baby boy was too young to get a passport before he had to leave home. We were advised that it was possible to get the permission to travel document without that passport. Three weeks after being told that, we are now being told they need a new passport for that child.

The third case is of a mother and two daughters whose application was submitted. Three weeks later, they have been told they now have to attend a visa application centre to submit their biometrics. The passport had been attached to the online application, but it had been attached to the wrong section. They have to go and fill in the forms again, because it was attached to the wrong box on the form.

In the case of another of my families—a mother and two daughters—the daughters both had expired passports and they were told they had to get passport extensions, so they did. When they went on to the Homes for Ukraine forum online, they could not upload the new extended passports because they had already uploaded the expired passports, so they uploaded them into the travel and residency section. My constituent, who is trying to help this family, phoned the Ukraine Home Office helpline three times to ask if this was okay, and was told three different things: on the first call, that the family should travel three hours for a biometrics appointment; on the second call, that nothing further was required; and on the third call, that the new application would need to be submitted a week later. My team went to the Portcullis House hub and asked what the real answer was, and we were told the documents were on file and nothing more was needed. They have now suddenly been told, once again, that they have to go to a biometrics appointment.

When we have mothers and children or mothers and babies fleeing war on our continent, it is absolutely heart-breaking, frustrating and angering that the response of the Home Office is “Computer says no”, but that is what we are facing. I recognise that the Foreign Secretary said earlier that she would take up the specific case raised by the hon. Member for Worsley and Eccles South (Barbara Keeley), but we all have cases—we have so many cases. I have given just a few examples, and I have many more. The system is not working, and we would like to know what will be improved.

I have a number of policy-related questions to put on the record. I have discovered that a number of applications between 18 and 25 March remain outstanding, even though applications put in after 25 March have been processed and approved. It would be good if the Government explained in what order applications are processed and why later applications are being processed when there is a window within which a number of applications appear to have disappeared into the ether.

Secondly, why are there delays, often of up to seven or 10 days, between visas being approved and permission to travel documents being sent? I tabled a named day question last week, asking the Home Office to provide an explanation for that delay. I should have received the answer this evening, but I received a holding response. Thirdly, why is the online system so clunky that my constituents, and the families they are trying to bring to safe harbour, cannot even change an email address or home address, or something along those lines? I have a constituent who is upsizing and moving to a larger flat so that he can bring in a family from Ukraine. He cannot update his home address, and he has been told that he has to start the application process all over again. The system is absurd!

I have been in touch with my local council, which also has questions. It is being given the numbers of families who are applying through the Homes for Ukraine scheme, but not the numbers of people coming under the Ukraine family scheme. It cannot get that information, so it does not know how many people to expect. It asks whether funding will be provided to local authorities to support Ukrainians who have come under the family scheme. No funding has been provided, yet those people can access benefits, health and education. The council also wants to know—it is still awaiting guidance on the matching process under the Homes for Ukraine scheme—what happens if the sponsor and Ukrainian family relationship fails.

[Alison Thewliss]

Does the hon. Lady agree it is important that councils know who is coming so that they can plan their services accordingly? For example, tutors in English as an additional language might be required in schools.

[Daisy Cooper]

The hon. Lady is absolutely right, and it is critical that local councils know how to plan their services.

The final point from our local council was that refuges apparently cannot swap from the Ukraine family scheme to the Homes for Ukraine scheme if the accommodation does not work. I have put a lot of questions on the record, and I sincerely hope that the Government have listened. I have already sent two letters to the refugees Minister, and tomorrow I will send a third. I am bitterly disappointed, as my constituents will be, that we do not have a Minister from the Home Office to respond to the debate. I am begging the Government: please listen to these concerns, and please, please fix the system.