Oral Answers to Questions

Debate between Colleen Fletcher and Priti Patel

Monday 14th December 2020 Commons Chamber

[Priti Patel]

I thank the right hon. Gentleman for his comments. He mentioned Windrush and the Department’s inefficiencies of the past, and there are a couple of points that I want to make. Windrush was a stain—let us face it—on the Department and the Government, and we are now working through that; we want to right the wrongs. I hear what the right hon. Gentleman is saying. Do not forget that Wendy Williams’s report basically pointed to the ignorance and thoughtlessness about race and the history of the Windrush generation in the Department, but he refers to something much wider—he has raised this point with me numerous times—which is that we must not treat people like cases. That is a fundamental change that I am trying to bring to the Department. It is taking time, and there is no quick fix. I give him every single assurance that I will continue to work night and day to change our systems and make sure we put people first.

[Colleen Fletcher (Coventry North East) (Lab)]

There has been a spate of catalytic converter thefts in Coventry, with more and more vehicles being targeted by thieves. These crimes cause distress and disruption to victims. Will the Home Secretary tell me what steps the Government can take in conjunction with the motor industry and other partner agencies to reduce the theft of catalytic converters, which seems to be a growing problem?

[Priti Patel]

The hon. Lady is absolutely right. Of course, the long-term answer is to work with the industry, as we are doing, to design out many of those problems and issues. That is about the changing nature of vehicles. The fact of the matter is, as we have already heard from colleagues, that the theft of vehicles or catalytic converters is damaging and blights people’s lives. That is why we are resourcing the police and supporting them in every effort to go after the criminals behind this.

Oral Answers to Questions

Debate between Colleen Fletcher and Priti Patel

Monday 9th May 2016 Commons Chamber

[Colleen Fletcher (Coventry North East) (Lab)]

17. What steps his Department is taking to increase the accuracy of decision making during the initial assessment and mandatory reconsideration phases of benefit claims.

[The Minister for Employment (Priti Patel)]

The Department has a range of quality measures to drive improvements in the accuracy of decision making. Of course, we are committed to getting our decisions right. There will always be more opportunities to learn when decisions are overturned on appeal. We feed back on every single case.

[Colleen Fletcher]

The latest figures show that 75%—75%—of PIP appeals heard by Her Majesty’s Courts and Tribunals Service were decided in favour of the appellant in Coventry. These figures clearly demonstrate the flawed and draconian nature of the original refusal decisions made by the Department for Work and Pensions. Will the Minister assure me that further improvements will be made to the DWP decision-making process to increase accuracy and prevent more vulnerable people from being forced to go through the appeals process needlessly?

[Priti Patel]

I would make two points to the hon. Lady. First, the Department has a range of quality measures to drive improvements in the accuracy of decision making. Secondly, I understand from my hon. Friend the Under-Secretary of State for Disabled People that only 2% of decisions on PIP claims are changed, and that is on the basis of new evidence being submitted.