Oral Answers to Questions

Colleen Fletcher Excerpts

Monday 9th May 2016 Commons Chamber

[Stephen Crabb]

I will repeat the point that people being moved from tax credits to universal credit will have transitional protections. The hon. Gentleman is making the mistake that so many of his colleagues have made of trying to compare the present position, falsely, with the previous situation under tax credits. Let us not forget that when tax credits were set up, there was no national living wage, child care support was not at the same level, and there were not higher rates of personal allowance. We are transforming the landscape of support for people on lower incomes.

[Colleen Fletcher (Coventry North East) (Lab)]

17. What steps his Department is taking to increase the accuracy of decision making during the initial assessment and mandatory reconsideration phases of benefit claims.

[The Minister for Employment (Priti Patel)]

The Department has a range of quality measures to drive improvements in the accuracy of decision making. Of course, we are committed to getting our decisions right. There will always be more opportunities to learn when decisions are overturned on appeal. We feed back on every single case.

[Colleen Fletcher]

The latest figures show that 75%—75%—of PIP appeals heard by Her Majesty’s Courts and Tribunals Service were decided in favour of the appellant in Coventry. These figures clearly demonstrate the flawed and draconian nature of the original refusal decisions made by the Department for Work and Pensions. Will the Minister assure me that further improvements will be made to the DWP decision-making process to increase accuracy and prevent more vulnerable people from being forced to go through the appeals process needlessly?

[Priti Patel]

I would make two points to the hon. Lady. First, the Department has a range of quality measures to drive improvements in the accuracy of decision making. Secondly, I understand from my hon. Friend the Under-Secretary of State for Disabled People that only 2% of decisions on PIP claims are changed, and that is on the basis of new evidence being submitted.