Care Settings: Right to Maintain Contact

Claire Hazelgrove Excerpts

Tuesday 24th June 2025 Westminster Hall

[Dan Carden (Liverpool Walton) (Lab)]

I beg to move,

That this House has considered the right to maintain contact in care settings.

I appreciate you chairing this debate, Ms Butler, and I am grateful for having secured the time to talk about an issue that has touched thousands of people and left a lasting trauma across our country.

I start by thanking the extraordinary campaigners from Rights for Residents, John’s Campaign, Care Rights UK and others, some of whom are in the Public Gallery today. I mention Diane, Jenny and Julia in particular, who have supported me throughout my work on this issue. Their tireless advocacy, often fuelled by personal grief, has sustained a powerful call for change. I also thank everyone who has contacted me ahead of this debate to share their stories. I cannot name them all, but together they form a mosaic of heartbreak and courage. Their voices are the reason that we are here today, and I will do my best to honour them.

There are moments in our national life that leave deep scars. One of the most painful of these, still raw for so many, was the enforced separation of families during the covid-19 pandemic. In care settings across the country, people were cut off from those they love, for hours, days, weeks, and months—for some, they were cut off until the very end. Families are still living with the trauma of that separation.

[Claire Hazelgrove (Filton and Bradley Stoke) (Lab)]

One of my constituents, Tracy, came to speak with me at one of my first surgeries. Her mum, Doreen, was one of the individuals my hon. Friend is talking about; she was in a care home during the covid pandemic and was cut off from a lot of contact, and she suffered as a result. Would my hon. Friend agree that it is important those stories are heard as the next steps on this issue are considered?

[Dan Carden]

I am sure my hon. Friend’s constituent will be grateful—as am I—that she has come to add her voice to this campaign. Families are still living with the trauma of that separation, yet even now, people in care settings are still being denied essential human contact.

In those early days, we all understood the need for swift and serious measures to protect public health. But not enough was done to balance that need against the harm of isolation on mental health and wellbeing. Somewhere along the way something vital was lost: the right to connection; the right to love; and the right not to die alone. Let us remember what that meant in real human terms. Elderly people were confined to their rooms in care homes, with no familiar face and no hand to hold. Sick and disabled people were denied a trusted advocate when they needed them the most.

Ahead of this debate, Val wrote to me. She told me how she was forced to watch her mother’s health decline through the pane of a glass window. Her mother lost weight, she lost the ability to walk and to feed herself, and in time she became deeply depressed and withdrawn. However, when visits were allowed again, Val saw a transformation. With regular contact, and with care and love from a family member, her mother began to return to herself. Val told me that:

“It wasn’t the dementia or covid that got her. It was loneliness, isolation and abandonment.”

Gemma also shared her story. She described how her mother was kept in solitary confinement-like conditions. When Gemma’s mum’s partner died suddenly, she had to break the news over a stuttering video call, with no family there to comfort her mother as the grief landed. Those stories represent a pattern of suffering that should never have been allowed and must never be repeated.