Rail Timetabling

Chuka Umunna Excerpts

Monday 4th June 2018 Commons Chamber

[Chris Grayling]

It is too early to work through that. I am more focused at the moment on getting services back to normal. The companies will undoubtedly bear a cost from this but, as far as I am concerned, the most important thing is making sure that services are back to normal and that passengers are compensated, and the companies will have to meet the cost of that.

[Chuka Umunna (Streatham) (Lab)]

The Thameslink service in my constituency from Streatham to London Blackfriars had 37 trains cancelled last Friday, and over 160 trains were cancelled over the course of last week. Every time the Secretary of State comes to the Dispatch Box—like the GTR managers—he blames everyone but himself. He has been in situ for two years. Are not my constituents entitled to think that this is just an utterly pointless Transport Secretary, because nothing ever changes under his watch?

[Chris Grayling]

I seem to remember that when I took over there were real problems with Southern metro services at other stations in the hon. Gentleman’s constituency. Those problems have now been improved and sorted, and those services are running very well—not across the whole Southern network, but across the Southern metro network. We now need to sort this problem out.

Laser Misuse (Vehicles) Bill [Lords]

Chuka Umunna Excerpts

2nd reading: House of Commons & Programme motion: House of Commons
Wednesday 18th April 2018 Commons Chamber

[Ms Ghani]

The additional resources will be provided not only by my Department, in the form of the £100,000 for local authorities, but by BEIS and border control agencies. Getting the Bill through Parliament is one step towards implementing the restrictions and deterring people from the dangerous use of laser pens. That in itself will raise awareness of the crime and how dangerous it is to point laser pens at different types of transport.

I now move on to the contribution made by my hon. Friend the Member for Gillingham and Rainham, who has spent many years raising this issue, including through a private Member’s Bill. He has met many Ministers across many Departments and is a true champion of his constituency. He raised the valid point of how we collect accurate data about the number of offences that are committed across the many modes of transport. He is right to note that the Crown Prosecution Service does not keep full records of laser-related offences, and I will take that point up with my colleagues at the Ministry of Justice. I hope that he will be patient while yet another Minister tries to address one of his passionate interests by getting a Bill through Parliament.

My hon. Friend the Member for Southampton, Itchen (Royston Smith) has huge experience of this matter, which he was able to convey to Members today. He is a strong champion not only for his constituency, but for pilots across this country. He raised valid points about the safety of pilots and on the maximum sentence of five years. Five years represents the maximum prison term and that would be imposed only in the most serious cases. With such offences, it is important that we have an effective deterrent, and the penalty is in line with those for similar existing offences, such as endangering an aircraft, which also carries a maximum sentence of five years in prison under the Air Navigation Order 2016.

The safety and security of the travelling public will always be a priority for the Government. Given that more than 1,000 attacks on aircraft are reported each year, in addition to those on other modes of transport, we have a duty to act. The new offences will act as a deterrent to prevent these dangerous incidents from happening in the first place, but if they do occur, our proposals will help the police to bring offenders to justice.

We have had a good debate, and I am pleased that there is cross-party support for the Bill. Again, I acknowledge the work undertaken by my right hon. Friend the Member for South Holland and The Deepings. I acknowledge, too, all the work that my hon. Friend the Member for Scarborough and Whitby did as Aviation Minister. Of course, I also recognise the work of my noble Friend Baroness Sugg in successfully steering the Bill through the other place and of the UK laser working group. I am grateful to everybody who has been involved in the debate, and I hope that I have dealt with the points that have been raised. I commend the Bill to the House and look forward to discussing it further at its later stages.

Question put and agreed to.

Bill accordingly read a Second time.

Laser Misuse (Vehicles) Bill [Lords] (Programme)

Motion made, and Question put forthwith (Standing Order No. 83A(7)),

That the following provisions shall apply to the Laser Misuse (Vehicles) Bill [Lords]:

Committal

1. The Bill shall be committed to a Committee of the whole House.

Proceedings in Committee of the whole House, on Consideration and up to and including Third Reading

2. Proceedings in Committee of the whole House, any proceedings on Consideration and any proceedings in legislative grand committee shall (so far as not previously concluded) be brought to a conclusion two hours after the commencement of proceedings in Committee of the whole House.

3. Proceedings on Third Reading shall (so far as not previously concluded) be brought to a conclusion three hours after the commencement of proceedings in Committee of the whole House.

Programming committee

4. Standing Order No. 83B (Programming committees) shall not apply to proceedings in Committee of the whole House, to any proceedings on Consideration or to other proceedings up to and including Third Reading.

Other proceedings

5. Any other proceedings on the Bill may be programmed.—(Paul Maynard.)

Question agreed to.

[Chuka Umunna (Streatham) (Lab)]

On a point of order, Madam Deputy Speaker. The individual referred to as Albert Thompson at today’s Prime Minister’s questions is my constituent. I should say that that is not his actual name, because he does not want his real name to be used publicly. In the earlier exchanges, the Prime Minister said that Mr Thompson will be receiving the NHS treatment he needs. That is incorrect. He needs radiotherapy treatment, but he has not received his treatment. If any plans have been made for him to get this treatment, he certainly has not been informed of them. That is a fact and to say otherwise is wrong. He is making a fresh application for indefinite leave to remain. The Prime Minister needs to commit to that application being processed immediately and, at the very least, to him getting indefinite leave to remain so that he can get this treatment, which the Royal Marsden Hospital is not prepared to give him unless he can pay up front or prove his right to residency.

I am sure that the Prime Minister will not want to have misled the House and will want to come here to correct the record. There have also been attempts to lay part of the blame for this particular situation at the door of previous Home Secretaries and the current Home Secretary, but much of this flows from the decisions made by the Prime Minister during her time as Home Secretary. I will be grateful if you, Madam Deputy Speaker, can advise on how I can pursue this with the Prime Minister.

[Madam Deputy Speaker (Mrs Eleanor Laing)]

The hon. Gentleman will appreciate that, while I understand that he wishes to put these facts on the record and that, if the record requires to be corrected, he wishes to draw that fact to the attention of the Treasury Bench, this is not a point of order for me. What Ministers, or indeed any other Member of this House, say in the Chamber is a matter for the Minister or the Member. Having said that, if the facts to which the Prime Minister alluded today turn out not to be correct, I am quite sure that steps will be taken to correct them. The hon. Gentleman asks for my advice about how he might draw this matter to the attention of the appropriate Ministers; he has done so. Although I can do nothing about it, he has achieved his aim.

Rail Franchising

Chuka Umunna Excerpts

Wednesday 10th January 2018 Commons Chamber

[Chris Grayling]

Driver-only trains have been operating in this country for 30 years. The ASLEF union recently reached a perfectly sensible agreement with GTR about the development of new train technologies. Yet today the RMT is striking on South Western Railway, even though that company has said that it does not plan to take the second person off the train. That is an absurd position. Of course, the hon. Lady will remember the comments of the president of the RMT at the TUC conference, where he said that the real aim is to create a national rail strike and bring down the Government. That is my concern. It is about not passengers but political motivation, and that is not acceptable.

[Chuka Umunna (Streatham) (Lab)]

I sat here and watched the Secretary of State chuckle and smile as my hon. Friend the Member for Middlesbrough (Andy McDonald) made his contribution. My constituents have been suffering from the most dreadful services from Southern and Thameslink, and that is no laughing matter.

The Secretary of State refers to industrial action. The NAO report is clear that his Department did not check whether GTR had enough drivers and did not have a proper understanding of the condition of the network when it was setting the requirements of the franchise. The report is absolutely clear that the “cumulative effects” of the decisions made by his Department

“have negatively impacted on passengers.”

The Secretary of State can talk about industrial action all he wants, but when is he going to accept responsibility and, as the hon. Member for Eastbourne (Stephen Lloyd) just demanded, apologise to our constituents for the dreadful misery they have been suffering?

[Chris Grayling]

I have been Secretary of State for 18 months. Let us be clear what I have done. There are a number of problems on the network—I have never made any attempts to hide that. The infrastructure is not good enough, which is why we have launched an immediate £300 million programme to upgrade some of the areas of the network that are failing too often and why we have changed ways of working. I asked Chris Gibb to go in and bring together the operation of the track and the train on a daily basis in order to improve things. London Bridge has been opened, and we are now able to run longer trains for passengers. Those are brand-new trains going through the hon. Gentleman’s constituency. Chris Gibb, who everybody has rightly said is a well regarded, independent figure, said that above all, the unacceptable disruption to the hon. Gentleman’s constituents was caused by the trade unions. The Labour party and the unions demanded the publication of Chris Gibb’s report. It was published, and that is what it said. They may not like it, but that is what it said.

Southern Rail

Chuka Umunna Excerpts

Monday 5th December 2016 Commons Chamber

[Paul Maynard]

My hon. Friend has clearly been paying attention to the weekend press. I should perhaps observe that the Secretary of State will make a speech on this issue tomorrow evening. He may therefore wish to pay close attention to the following day’s papers as well to learn more about what might be announced.

[Mr Chuka Umunna (Streatham) (Lab)]

I know that it suits some to blame all the current problems with this line on the rail unions, but let us be clear: my constituents have been putting up with a disgraceful and shabby service for the best part of two years now. My hon. Friend the Member for Dulwich and West Norwood (Helen Hayes) asked about TfL, which has better satisfaction rates and provides better services. We want this company, GTR, to be stripped of the franchise and the franchise to be transferred to TfL as soon as possible. Will the Minister confirm whether the Government still intend to facilitate that? We do not want to wait until 2021: get on and do it now.

[Paul Maynard]

The hon. Gentleman is certainly right to identify the problems on the network, but they can be solved only if we are not facing industrial action on the network, day in, day out, which makes it impossible for those who wish to deal with Network Rail, GTR and other train operating companies to address the problems.

Govia Thameslink Rail Service

Chuka Umunna Excerpts

Wednesday 13th July 2016 Westminster Hall

[Mr Chuka Umunna (Streatham) (Lab)]

It is a pleasure to serve under your chairmanship, Ms Ryan. I congratulate the hon. Member for East Worthing and Shoreham (Tim Loughton) not only on securing the debate, but on a very powerful speech; I agree with almost every single word. The fact that we see hon. Members from both sides of the House talking on a cross-party basis, along the same lines, illustrates the strength of feeling among our constituents about the joke of a service that they have been getting from GTR on Southern and Thameslink lines. I also take this opportunity to thank the 10 hon. Members—I think most are here—who have signed my early-day motion 298 calling for GTR to be stripped of the franchise.

I have to say that I laughed yesterday, when at about 5 o’clock, GTR tweeted:

“Don’t forget to plan your journey home this evening as there may have been a change to your usual train”.

There is nothing usual about the services that GTR provides. It has the worst record on cancellation and significant lateness, by some margin, of any operator, and it performs worst on the public performance measure.

As the hon. Gentleman said, we have had meeting after meeting and several debates on this issue. We get excuse after excuse, and our constituents have all reached the end of the line in their patience with what is going on—[Laughter.] See what I did there? The bottom line is that the company has not trained enough drivers. It is true that Network Rail has contributed to the situation and that GTR has to operate on an ageing infrastructure, but frankly, so do all the other train-operating companies. The delay figures show that Network Rail has caused more delays for the other train operators than for GTR, but the other train operators outperform GTR. There has been poor planning on a gargantuan scale and frankly, the management of GTR are absolutely appalling. We still have problems with basic things like information being provided when there is lateness.

The impact on constituents is absolutely unbearable. People have lost their jobs, which is a disgrace, as a result of the company’s poor performance. People who are still in their jobs arrive at work stressed and do not have the right mindset to start work, which will of course have an impact on productivity. Students and pupils have told me about the impact of the stress of getting to school to do their exams recently, as a result of the performance of that train operator.

So what do we want? I will probably not take up my whole five minutes, because I want to ensure that everyone else can get in. This franchise needs to end, and it needs to end now, or as soon as possible. I do not see why we should have to wait until 2020 or 2021 when it is up for renewal. I just cannot understand—I say this as somebody who professionally, as a lawyer, worked on a franchise agreement—how the company is not in breach of this franchise, such that it can be taken away from it. I understand absolutely that this is a big franchise. It is probably too big and, ultimately, I would like to see the parts of this franchise that cover London suburban routes transferred to Transport for London, which I believe could do a much better job of providing services to my constituents.

Turning to the longer term, in Streatham, we have Streatham Hill, Streatham and Streatham Common stations, as well as Tulse Hill and Balham stations just outside, and our stations have been over capacity for some time. Our population is growing and we are not in any Government programme to upgrade our local transport to be fit for the future. That is why ultimately, what we would like to see—I think this may provide a long-term solution to our problems with GTR and this particular franchise—is Crossrail 2 routed through Streatham. That would alleviate congestion on the Northern and Victoria lines, which are nearby, because large numbers of people to the east and south of those lines would therefore not have to travel to Tooting Bec, Tooting Broadway, Balham and Brixton and could use a Streatham Crossrail station. It would relieve congestion at Streatham Common, which is the sixth busiest station in the Southern network, and at Streatham station. It would cut congestion on our roads, too. Also, Streatham Action, a local group, and our local council have been clear that it would also provide an opportunity for growth and regeneration in our area.

I want to come back to where the hon. Member for East Worthing and Shoreham finished. What we want from the Minister today is action. We do not want the warm words that say, “Yes, I agree with you about how awful they have been.” We want action, and we certainly do not want the Minister acting as an apologist for this company.

--- Later in debate ---

[Chris Philp]

That is rubbish.

[Mr Umunna]

It is still terrible.

[Claire Perry]

It was not nearly good enough, but that was 10 percentage points up over the last six months. There was every view that performance was returning to the place where we needed it to be.

Since then—I will come to the issue of the industrial action—all bets are off. When people simply do not know how many staff are rostering in a particular depot, particularly the Brighton depot, where so many trains start and finish, it is impossible to run a reliable service. I have been to London Bridge and Victoria stations many times and travelled on the trains and I have been ashamed to be the rail Minister. I suggest that successive rail Ministers over many years in many Governments should share that sense of shame.

There seem to have been four fundamental failures in the industry that mean that when things go wrong, it is really hard to recover. It is the customers—the passengers who rely on the train services—who suffer. First, I submit to the House that there has been a disdain for people—for passengers—at the heart of the railway for decades. I have shared this anecdote with the House previously: a former very senior member of Network Rail said to me that the problem with the timetable is that the customers mess it up. Think about what that implies about what that person’s view of their job was: to run a system, not to move people.

Crowding is not really costed in any of the economic measures that successive Governments have used. There has just been an assumption that people will continue to cram on. It is more valuable to put a train on a long-distance service, where there is a discretionary choice of travel, than to relieve crowding on an overground service around London. That seems to me to be perverse.

Investment has been entirely focused on engineering improvements and almost never on reduction in delay. Why do we still have this “leaves on the line” problem every year? By the way, no one has ever calculated the economic consequences of leaves on the line. Surely it is not beyond the wit of our finest metallurgists to solve that problem, yet we just accept it. We plough on and look to shave five minutes off long-distance journeys.

Thameslink will deliver some significant benefits for people travelling through London. There are brand new trains and wonderful new stations such as Blackfriars, which nobody ever talks about. It is a wonderful station delivered without a trace. Nevertheless, the human cost of the Thameslink work on the travelling public was almost forgotten. I was not the Minister at the time and I do not even know under which Government it was planned, but a man came up to me at London Bridge station in tears and said, “You’re doing this so people can get from Cambridge to Brighton without disruption. That’s great, but I just want to get home to see my kids.” There is something flawed with the industry, because it does not value those people’s experiences.

The second failure is that, as Members know, the industry has a highly complicated structure. We have Network Rail, which is in a much better place now, post the Hendy review and Shaw changes. It has made some amazing hires. We have a franchising system that in some cases delivers huge benefits but in other cases does not. The problem with franchising is that if it is a very short-term franchise, nobody has an incentive to invest in industrial or passenger relations. Why would the staff care when the name on the nameplate changes every seven years?

--- Later in debate ---

[Claire Perry]

No, I am going to continue.

Thirdly, we have an investment structure that is broken. The Government step in over and over again to fill the gaps and to buy rolling stock. By the way, the profits in the rail industry mostly accrue to the rolling stock leasing companies—the ROSCOs. If Members look at the shareholder structures to see where the profits are, they will see that they are with the rolling stock companies, not the franchise operators. GTR’s margin this year is going to be around 1.5% on this franchise. There is something structurally wrong with the financial structure of the industry.

The fourth and final problem is that the contractual levers are really poor. I have been asked repeatedly, “Why don’t you just take the franchise back?” The reason is that I cannot. GTR is not in breach of its franchise contract right now.

[Mr Umunna]

indicated dissent.

Govia Thameslink and Network Rail

Chuka Umunna Excerpts

Wednesday 16th March 2016 Westminster Hall

[Claire Perry]

I am happy to confirm again that I have committed to roll out free wi-fi in all classes of train travel across England by 2018. Trains coming on to the franchises will be fitted with wi-fi as a matter of course, and trains that are already running will be retrofitted. I hope constituents who are not stuck on trains for longer than their train times will also be able to do some productive work. Wi-fi is an important addition to the landscape.

We always knew it would be tough with London Bridge and Thameslink. Despite what some might say is long-term disruption on the line and fare changes, we have seen incredible amounts of growth on the railway. In fact, travel from Horsham, for example, is up 40% in the past 10 years, so more and more people are getting on trains right across the country. Frankly, successive Governments have neglected to invest in infrastructure. We have all ducked our collective responsibility to invest in trains to get people moving effectively and efficiently around the country. It is vital that we keep the investment programmes growing, because we are now seeing some of the problems associated with passenger growth on lines that have not been invested in.

Underlying all that is a problem that is a little more sinister: even when Thameslink is running—when all the trains are rolling, the system looks great and the stations are open—we still have persistent, daily failures of the infrastructure the trains are running over. Our constituents do not care whose fault it is, and nor should they—that is my job, or at least my Department’s—but around 60% of delays are the result of infrastructure failures such as points failing, signals failing or other things going wrong. That is intolerable. Not only is it intolerable on a daily basis, but the Thameslink programme, which will deliver 24 trains an hour through the centre of London, north to south, will not be able to operate unless those infrastructure problems are sorted out.

The focus for my Department has been working together with Network Rail and the operators, including Southeastern, but I am afraid there is no magic bullet. There is no one thing we can all do. It is about a relentless focus on the day-to-day details of running a railway; and ensuring that, in the morning, trains come out of the depot on time to the second, and that, if there is a problem, it is fixed in the minimum amount of time. People may ask, “Surely that’s just railway 101—why hasn’t it happened?” Of course, it has happened, but the problem is that, under both public and private ownership, the customers have not mattered enough.

Members might be surprised to hear that no measure of lost customer time has ever existed on our railways, other than briefly on the London underground. That is inexcusable. My hon. Friend the Member for Horsham made the valid point that it is the human cost of failure that is so hard, as well as the productivity loss of making millions of people late, day in, day out. We have a record programme of investment in transport infrastructure—it was added to in the Budget today, which I welcome—and it is being done to drive up the productivity of the country, but nobody has ever captured the productivity loss from not running the trains on time. Members will be pleased to hear that I am devoting considerable time to that. I want the volume of people being carried on that part of the railway to really count, so that when infrastructure programmes need to be sorted out, there is even more emphasis on sorting them out. We are absolutely committed to doing that collectively.

Many Members raised driver shortages, which is a historical problem for the franchise. It has been run on a shoestring, with the number of drivers about 6% or 7% below what was required. That sounds like a small difference, but, on a very busy railway, if one driver is not there to run one train, there is an infection of delay right across the network. On its current recruitment plans, which are the biggest in the country, GTR will reach the minimum level—the operational level—in August this year. We have asked it to go further than that by recruiting more so that there is resilience in the system, and it is on track to do that. That is vital.

Several Members made important points about ticketing offices and smart ticketing. A consultation on ticket office changes is going on. Nothing can happen without the Department’s say-so. The future of travel in this country is not orange bits of paper but digital ticketing information being delivered to us through whatever device we choose. In some cases, that might be a bar code printed out on a piece of paper, although as the hon. Member for Luton North (Kelvin Hopkins) said, many customers like to buy a ticket from a person, or at least have some interaction.

We have already invested more than £30 million in the south-east flexible ticketing programme, and there are tens of millions of pounds of further commitment to come. That money has been invested to ensure that the franchises, of which GTR is the flagship, can implement the technology, have the back office and gate their stations so that the Key card—the smart card system—can work. If the Key card system were working, there might be an argument for getting people out from behind ticket office counters and on to the front lines, but I will commit today to having a deep-dive conversation with my officials and the franchise so that we can get to grips with where it is on the roll-out of the Key card and how that relates to ticket office closing hours. If we are going to do smart ticketing, let us do it right.

[Mr Chuka Umunna (Streatham) (Lab)]

I congratulate the hon. Member for Horsham (Jeremy Quin) on securing this debate. The Minister is right that the Budget debate is ongoing; I want to take this opportunity to say that we in Streatham welcome the green light being given to Crossrail 2, but we want it to come to Streatham.

On ticket offices, it is totally and utterly unacceptable that the three stations in my constituency affected by the franchise will be losing more than 13 staff. It is all well and good telling people to go to the machine, but the problem is that the machines are not giving people the best prices that they are entitled to.

[Claire Perry]

To be clear to the hon. Gentleman, the proposal is to do what Transport for London has done very successfully: train us all to use a reliable alternative system and then take people out and put them on the gate lines to help us. That is 21st century travel and I support it, and I hope he does too. I am afraid he will have to join the queue for lobbying on Crossrail locations.

Cost of Public Transport

Chuka Umunna Excerpts

Tuesday 19th January 2016 Commons Chamber

[Lilian Greenwood (Nottingham South) (Lab)]

I beg to move,

That this House believes that the rising cost of public transport is adding to the financial pressures facing many households; notes that over 2,400 local authority-supported bus routes have been cut or downgraded since 2010; regrets that bus fares have risen by 26 per cent on average and regulated rail fares have risen by up to 38 per cent since 2010; further regrets delays to rail infrastructure projects including the electrification of the Great Western Main Line, the North TransPennine route and the Midland Main Line; notes with regret the decision by the Scottish Government to award the ScotRail franchise to a private operator, rather than exploring alternative options; calls on the Government to bring forward a buses bill as announced in the Queen’s Speech to enable the regulation of local bus networks; and further calls on the Government to rule out the privatisation of Network Rail and instead extend to franchised services the model of rail public ownership that delivered record passenger satisfaction scores on the East Coast Main Line.

I start by wishing the Secretary of State a happy new year, although that will not have been the sentiment that came to most commuters’ minds when they returned to work a fortnight ago. I am afraid it will have been cold comfort to be told by the Under-Secretary of State for Transport, the hon. Member for Devizes (Claire Perry), on the day that fares rose again, that the Government’s plan for passengers was to improve journeys for everyone. The chief executive of Transport Focus gave a more accurate assessment:

“In some parts of the country, given rail performance has been so dire, passengers will be amazed there are any fare rises at all.”

Hon. Members who attended the Southern Railway summit in this place yesterday, and most travellers, would not be able to reconcile the Minister’s statement with their own experience of increasingly overcrowded and unreliable carriages.

[Mr Chuka Umunna (Streatham) (Lab)]

Does my hon. Friend agree that Members on both sides of the House are fed up with excuse after excuse and broken promise after broken promise from Southern rail, and that what we now want to see is action taken against this operator?

[Lilian Greenwood]

My hon. Friend is exactly right. I know that he and my other hon. Friends are holding Southern rail to account for its poor punctuality and poor passenger satisfaction. That underlines the need for reform of the railways.

Let us look at the facts. In 2010, the Conservative party said that it would

“relieve the pressure off both the fare-payer and the taxpayer”.

But what happened? Regulated fares rose by 25%. As a consequence, commuters from Birmingham to London are paying more than £10,000 for a season ticket for the first time. Worse still, Ministers bowed to lobbying from the train operating companies and restored “flex”—their right to vary prices by up to 5%, meaning that some season tickets have gone up by 38% since 2010, and a new Northern evening peak restriction hiked prices by up to an eye-watering 162%.

--- Later in debate ---

[Mr McLoughlin]

I am going to say a bit more about their record in government; I am not sure that I want to say too much about their record in opposition.

[Mr Umunna]

rose—

[Mr Jim Cunningham]

rose—

[Mr McLoughlin]

Three Members are trying to get me to give way, Mr Deputy Speaker, but I am mindful of the short time for this debate, and I am very sorry about that. I will take an intervention from the hon. Member for Streatham (Mr Umunna), but then I will make progress.

[Mr Umunna]

Does the Secretary of State think that the cost of £964 for a season ticket from Streatham Common to London Victoria is good value for money in the light of the recent service that my constituents have been subjected to by Southern Railway? Will he give serious consideration to the breakup of the Govia Thameslink Railway franchise, which is clearly too big and too complex?

[Mr McLoughlin]

I will want to say something about the works on the rail network. The amount of work that is taking place will lead to some disruption but eventually will lead to a much better service for the hon. Gentleman’s constituents. The huge investment in London Bridge, for example, will cause disruption while it is taking place. I wish that that was not necessary, but people will get a much better service than they had before those improvements.

--- Later in debate ---

[Mr Chuka Umunna (Streatham) (Lab)]

May I say what a pleasure it is to follow our new Labour colleague, my hon. Friend the Member for Oldham West and Royton (Jim McMahon)?

I will be as quick as I can. My main contention is that the cost of travelling on the train to and from my constituency on Govia Thameslink Railway, which runs Thameslink, Southern and Gatwick Express services through London and the south-east, is a complete and utter rip off, given the dreadful service commuters have been receiving over the past few weeks and months. I stand not to make party political points; I and commuters just want answers.

I pay tribute to Transport Focus, Martin Abrams and everyone at the Campaign for Better Transport who have been highlighting the hell experienced by commuters. According to Transport Focus’s most recent passenger satisfaction survey, GTR scored worst for overall satisfaction. According to Which? it is third from bottom out of 21 services. According to Network Rail’s public performance measure for this franchise, the percentage of GTR trains that arrive at the terminating station on time is rock bottom. And Network Rail is not without blame. According to the most recent statistics—for December and January—55% of delays are attributed to Network Rail.

Members on both sides of the House who have had meetings with executives of the companies have received excuse after excuse and broken promise after broken promise, but we have seen no change whatsoever. Instead, we are given excuses about big transformation works at London Bridge causing problems, industrial relations issues, historical under-investment in infrastructure and the complexities of running a big franchise. That is all well and good, but other transport operators face exactly the same challenges and provide a better service. This company has failed to recruit drivers and failed properly to maintain its rolling stock. People deserve answers, so instead of the same old excuses, I want a proper deadline set for GTR to provide a decent service to constituents; I would like suburban and London transport rail services transferred to TfL in the medium term; and I would like to see Crossrail 2 come to my constituency. Once we get decent services, perhaps Ministers can argue that almost £1,000 for a season ticket from my constituency to London Victoria is justified.

Cost of Living

Chuka Umunna Excerpts

Wednesday 16th May 2012 Commons Chamber

[Caroline Flint]

The truth is that the Labour Government left in place—[Hon. Members: “A recession.”]

[Mr Chuka Umunna (Streatham) (Lab)]

We did not leave a recession.

[Caroline Flint]

As my hon. Friend says, we did not leave a recession, that’s for sure. That is at the door of this Government. When we left Government, we were a world leader in setting targets for reducing emissions and signing up to international agreements—acknowledged by the present Government as an historic effort by a British Government in any situation—and unlike in many other countries, we had a consensus around that, which is good. The problem is that this Government are squandering that legacy with the measures they are taking. We have fallen back in investment in renewables. Families are being abandoned, left on their own to deal with rising energy bills. In addition—I am sorry if the hon. Member for South Thanet (Laura Sandys) did not catch my earlier remark—we do not have an energy Bill that will achieve real reform of the energy market to make it more competitive and fair for British citizens.

Warm Front has collapsed. The Government are not standing up to the energy companies. A lot is resting on the green deal. We want the green deal to work. It is an idea on which the leader of the Labour party worked very hard; it was included in our manifesto and the pilots started under our Government. The truth is, however, that unless Ministers want the green deal to be a good deal, it simply will not work. Time and again, in debates in this Chamber and in Committee, we have proposed improvements, but the Government have refused to listen. Last year, the Government said that the green deal would help 14 million households to improve their energy efficiency, but today their impact assessment forecasts that the programme will reach fewer than 4 million. Even the Government’s own advisers think that is optimistic: the Committee on Climate Change now thinks it will help only 2 million or 3 million households. The Government claimed that the green deal would help to create 100,000 jobs, but today that estimate has been halved to just 60,000—[Hon. Members: “That’s not half.”] I said nearly half. It is still nothing to be proud of.

My next point is very important, because one of the Government’s trails for the green deal was that it would save households money. The so-called golden rule was supposed to guarantee households that the savings they made from greater energy efficiency would cover the costs of the original measures, and just last month the Deputy Prime Minister promised:

“We’ll ensure customers are never charged more for the home improvements than we expect them to make back in cheaper bills.”

However, in answer to a written question from me, the Department was forced to admit:

“It is not possible for Government to guarantee people will save money”—[Official Report, 26 April 2012; Vol. 543, c. 983W.]

If Ministers are not careful, they will have a mis-selling scandal on their hands, and it will be entirely of their own making.