Parking (Code of Practice) Bill

Debate between Christopher Chope and Rishi Sunak
Alex Chalk Portrait Alex Chalk
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That was elegantly done. Well, on that basis, I do not have much more to say. I have made the points I wanted to make.

With the Bill being improved in the way that has been proposed, I end by congratulating my right hon. Friend the Member for East Yorkshire. This is past time, and the Bill will be welcomed in my constituency, by the constituent I mentioned, by me and, I am sure, by Members on both sides of the House.

Rishi Sunak Portrait The Parliamentary Under-Secretary of State for Housing, Communities and Local Government (Rishi Sunak)
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It is wonderful when both sides of the House come together to support and put in place legislation that will make a practical difference to the day-to-day lives of the millions of people we represent. In that vein, I wholeheartedly congratulate my right hon. Friend the Member for East Yorkshire (Sir Greg Knight) on highlighting this issue, and on the tenacity and diligence with which he has brought the issue to the Floor of the House and to Committee. I pay tribute to him, and many people will be grateful for his efforts.

I will speak briefly now, and perhaps respond to hon. Members’ comments more generally on Third Reading. For now, I will limit my remarks to the various new clauses and amendments.

New clause 1 will appoint a single appeals service to create further clarity for consumers, giving a well-signposted route to appeal a private parking ticket. I am delighted on behalf of the Government to support the new clause. It and the associated amendments will ensure that there is a fair, transparent and consistent appeals service for motorists. This has been warmly welcomed by consumer groups and the parking industry alike.

I am pleased to tell the House that Steve Gooding, the director of the RAC Foundation, has said:

“we particularly welcome the proposal for a single, independent appeals service, which, together with a single, clear code of practice should establish a better, clearer framework and a level playing field that is fairer for all”.

The foundation has challenged the effectiveness of self-regulation in the parking industry. Only this week, it drew attention to the fact that in the second quarter of the financial year, private parking companies sought yet another record number of vehicle keeper details from the DVLA with which to pursue ordinary drivers and motorists.

The chief executive of one of the industry’s leading trade associations, the British Parking Association, has said that the association welcomes the amendments tabled by my right hon. Friend the Member for East Yorkshire, commenting that they

“chime with our call for a single standard body, single code of practice and a single independent appeals service. This framework provides a unique opportunity to deliver greater consistency and consumer confidence”.

The BPA looks forward to pushing

“for a positive outcome for all.”

It is therefore with pleasure that the Government can support new clause 1.

I am also pleased to support, on behalf of the Government, amendments 1 to 6, which are pragmatic alterations that will support the Bill’s delivery through secondary legislation. They will give the Secretary of State the ability to delegate functions to non-public bodies, such as experts in auditing, as seems eminently sensible. They will clarify the role of the Secretary of State, in that he or she will have final approval of the code of practice and any subsequent alterations that will be submitted to Parliament. Finally, as my right hon. Friend stated, the amendments will expand the existing levy under the Bill to cover the cost of appointing and maintaining a single appeals service. The Government support all the amendments.

Let me turn briefly to the amendments tabled by my hon. Friend the Member for Christchurch (Sir Christopher Chope). I welcome his broad support for the Bill’s measures, and share his commitment to, and enthusiasm for, ensuring that the measures start making a practical difference to people as soon as possible. However, following the arguments that have already been made by various Members on both sides of the House, I, too, do not believe that the amendments are necessary. I can personally assure my hon. Friend that the Government and I are committed to creating and publishing a code of practice for the private parking industry as soon as is practically possible. I can confirm that considerable work has already gone into this, and I will happily walk the House through that in a second.

More generally, placing an arbitrary timeline on the process of developing a code and implementing the Bill would compromise our ability to make sure that the Bill comes into force in the way that we want it to, and with the impact that we all desire it to have. For example, a consultation with the public is necessary. Given the scale and volume of the correspondence to our postbags and email inboxes, which are already full regarding this topic, one can imagine that that consultation will be of extreme importance to many people whom we represent. They will want time to have their say, and we should make sure that that is possible. Furthermore, as has already been outlined, procurement practices might be required, and if they should be required, they will be subject to statutory timelines that need to be obeyed. Lastly, if the code of practice was going to put in place new provisions around such things as standard signage, standard forms of parking tickets or standard language, it would be appropriate for a suitable transition period to be put in place to allow companies to adjust to the new, fairer measures.

Christopher Chope Portrait Sir Christopher Chope
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Taking all that the Minister is saying into account, what is his best estimate as to when these measures will actually be effective in law?

Rishi Sunak Portrait Rishi Sunak
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I cannot give my hon. Friend a precise answer to that question, simply because, in the first instance, I am not in control of the parliamentary process in the other place, as he will be aware.

However, what I can do for my hon. Friend and the House is to give some evidence as to the pace and commitment with which I and my team are working on this issue. My predecessor, my hon. Friend the Member for Nuneaton (Mr Jones), had already, even before the Bill’s Second Reading, asked the director of the RAC Foundation to form a working group to start developing an outline code of practice. That working group contains multiple stakeholders from across the industry, including the two main trade associations—the BPA and the International Parking Community—the Welsh and Scottish Governments, and bodies such as People’s Parking, the RAC Foundation, the traffic penalty consortium, the British Retail Consortium, and the DVLA. The body has already met four times—each time extensively, for over two hours—to debate all the issues. I personally have spent time with the director of the RAC Foundation and the BPA, and I am shortly to meet the IPC. My officials have had more than 30 bilateral meetings with members of the working group. At my instigation, my officials have hosted a parking operator roundtable in the Department to fully engage the industry to help to develop the code of practice.

All that work has not been in vain. It has informed a draft code of practice, which has already been published and shared with the Public Bill Committee, and I would be delighted to place a copy of it in the Library for hon. Members to see. I hope that, collectively, this will give all hon. Members the reassurance they need that the Government and I are firmly committed to developing this code of practice, and ensuring that the legislation is enacted as quickly and practically as is possible.

Tenant Fees Bill

Debate between Christopher Chope and Rishi Sunak
3rd reading: House of Commons & Report stage: House of Commons
Wednesday 5th September 2018

(6 years, 2 months ago)

Commons Chamber
Read Full debate Tenant Fees Act 2019 View all Tenant Fees Act 2019 Debates Read Hansard Text Read Debate Ministerial Extracts Amendment Paper: Consideration of Bill Amendments as at 5 September 2018 - (5 Sep 2018)
Rishi Sunak Portrait Rishi Sunak
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As the Minister with responsibility for local government, I am full of admiration for local authorities and their ability to do many things. The pace of the creation of new legislation over the past year or two means that many of the local authorities’ powers in this area are relatively new, so local authorities are getting to grips with them bit by bit. I am pleased to say that there are very positive examples on the ground of local authorities taking action to enforce housing legislation and reinvesting in enforcement the fines that they generate.

A brilliant example of that is Torbay Council, which has used the fines from civil penalties to employ an extra enforcement officer to help with exactly the activities that we are discussing.

Christopher Chope Portrait Sir Christopher Chope (Christchurch) (Con)
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Why are we not talking about a duty on local authorities to carry out enforcement? The Minister is saying that they have the powers, but the Public Bill Committee heard evidence that the London Borough of Newham prosecutes around 250 landlords and agents a year and that that represents half the total number of prosecutions in the whole sector. Why is there not a duty on local authorities to carry out enforcement?

Rishi Sunak Portrait Rishi Sunak
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As I mentioned previously, Newham is obviously ahead of the curve, and the Committee did hear evidence about that, but many other local authorities are now following suit. Liverpool, Camden and Torbay are examples of local authorities that are getting to grips with the new legislation and putting it into effect in good order. I am pleased to say that, as these are relatively new powers, over the summer recess my Department conducted an extensive engagement activity across five different events throughout the country, involving almost 200 different local authorities, to talk specifically about the enforcement of regulations in the sector. Those conversations have sparked a lot of interesting collaboration across local authorities as they contemplate using the existing regulations and the new legislation in future. As we go forward together, with greater awareness and collaboration and, indeed, the greater funding that will come as a result of the legislation, I am confident that we will see enhanced enforcement activity from local authorities, where required.

Draft Dorset (Structural Changes) (Modification Of The Local Government And Public Involvement In Health Act 2007) Regulations 2018 Draft Bournemouth, Dorset And Poole (Structural Changes) Order 2018

Debate between Christopher Chope and Rishi Sunak
Wednesday 16th May 2018

(6 years, 6 months ago)

General Committees
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Rishi Sunak Portrait Rishi Sunak
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I agree with my hon. Friend. He states the fact clearly: every Member bar one in the county of Dorset is supportive of the proposal.

Christopher Chope Portrait Sir Christopher Chope (Christchurch) (Con)
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I am that person, but I know that the Minister believes not in the tyranny of the majority but in democracy and the undertaking given by the Government in the House of Commons in 2015 that no local authority would be abolished without its consent. May I ask him to confirm that the criteria to which he has just referred were not published until after submission of the application? They were only published in response to a parliamentary question from me.

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Rishi Sunak Portrait Rishi Sunak
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I thank my hon. Friend for his intervention. He is right to raise the validity of the poll. I am sure we will return to that issue later. Suffice to say, there are questions as to whether the poll is valid and they should be taken into consideration.

Christopher Chope Portrait Sir Christopher Chope
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In that case, why did my right hon. Friend the then Secretary of State encourage the holding of that local poll, at tremendous expense to local people, implying that the decision taken would be compelling evidence in the case?

Rishi Sunak Portrait Rishi Sunak
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It is not my understanding that the then Secretary of State encouraged the running of that poll. Regardless of that—and my hon. Friend knows this because my right hon. Friend the previous Secretary of State told him—he did take the poll into account when considering the proposals.

To return to the statutory framework, the regulations vary the Local Government and Public Involvement in Health Act 2007 in its application to the case of the Dorset councils during the period from when the regulations come into force until 31 March 2020. The regulations require the consent of at least one relevant authority. In this case, Bournemouth, Poole, the county of Dorset, five of the districts within Dorset and eight of the nine councils in Dorset have consented to the regulations being made.

In conclusion, the merits of the abolition on 1 April next year of the nine existing local government—

Christopher Chope Portrait Sir Christopher Chope
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Before the Minister finishes, will he say something about the legal action that is being taken against the Government by Christchurch Borough Council on the advice of leading counsel, the letter before action that was sent, and the implications for good local government in Christchurch if we end up with litigation that ultimately results in the regulations being quashed?

Rishi Sunak Portrait Rishi Sunak
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I am happy to do that. The Department has received what is called a pre-action protocol letter from Christchurch Borough Council, informing of its consideration of a judicial review. It is important to note that that is not the start of a formal legal proceeding. It is an exploratory letter, to which the Government have responded extremely robustly. We have set out in no uncertain terms why we believe—

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Christopher Chope Portrait Sir Christopher Chope
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I do not think we are going to make much progress in this Committee if there is such misrepresentation of the facts. Leading counsel was indeed asked by Christchurch Borough Council to look at the legal issues. It was only after the regulations were laid that the council went back to leading counsel and said that it was shocked to find that they were retrospective in effect. On going back a third time to leading counsel, they advised that the borough council had a good case for quashing the regulations and wrote a letter asking the Government to withdraw them. The point made by my hon. Friend the Member for North Dorset is completely irrelevant.

Rishi Sunak Portrait Rishi Sunak
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My hon. Friend the Member for North Dorset was making a point about the substance of the case. I can tell the Committee the content of the Government’s letter in reply to the pre-action protocol letter. It notes that there is a bad case on the grounds of delay and that the substance of the case is wholly without merit; the Government believe that it is not arguable at all. I have no doubt we will hear from Christchurch Borough Council in due course.

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Rishi Sunak Portrait Rishi Sunak
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It is with some trepidation that I attempt to respond to my hon. Friend the Member for Christchurch, not only because he held this brief a long time ago and is a distinguished Member of this House, but because when I was a small boy growing up in Southampton, his was perhaps the first local MP’s name that I knew. I put on the record my respect and admiration for his persistence in pursuing this course. It is right that we have a proper thorough, detailed debate on the issues he has raised, which we will no doubt continue to discuss after we consider this statutory instrument and move on to the next.

I would also like to thank my right hon. Friend the Member for West Dorset and my hon. Friends the Members for North Dorset and for South Dorset for their contributions. I also note the presence of my right hon. Friend the Member for Bournemouth East (Mr Ellwood) and my hon. Friends the Members for Poole and for Mid Dorset and North Poole, who I am sure we will hear from later.

We have covered so many issues. In the short time I have to respond, I will summarise and pick up in detail in the next part. In short, I echo the comments of my right hon. Friend the Member for West Dorset. He put it very well: ultimately, what we are discussing today is about people. Often frail and elderly, they are the people whom we as MPs or councillors across Dorset have the privilege to represent. Those representatives have thought long and hard about how best to serve those people, and how best to provide the public services that their constituents rely on in the financial climate and changing demographics they face.

Those councillors and people in the local area, who know their constituents best, have put forward the proposals we are considering. As I opened, I will close: these are locally led proposals, which have been developed and supported extensively across Dorset. We have heard a lot about polls, retrospection, invitations and reorganisations but we should leave with this point in our heads: across the entire area, including in Christchurch, there is a good deal of support for these proposals. They will improve local government in the area, as we heard so eloquently from my right hon. Friend the Member for West Dorset. They will improve local government for the people who live in those places. The geographies we are considering make logical sense. As the Committee considers these undoubtedly complex and difficult matters, I leave them with that in mind. This is not a top-down, imposed reorganisation.

The Government have responded constructively and diligently to the proposals that were put forward. It has taken an incredible amount of time, care and patience to consider those proposals carefully. That has included engaging with my hon. Friend the Member for Christchurch and others on many occasions on the points he has consistently raised. I am fully confident that the proposals in front of the Committee deserve our support and will benefit the good people of Dorset in the years to come. I commend the regulations to the Committee.

Question put, That the Committee has considered the draft Dorset (Structural Changes) (Modification of the Local Government and Public Involvement in Health Act 2007) Regulations 2018.

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Rishi Sunak Portrait Rishi Sunak
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It is a pleasure to wind up this spirited and thoughtful debate. I echo my hon. Friends in thanking the hon. Member for Oldham West and Royton for the typically constructive attitude he has brought to our proceedings. I look forward to many more discussions with him in the months to come. I join my hon. Friends in paying tribute to Mr Rowsell, who we have heard a bit about. He and his team have worked tirelessly over the past few years to ensure that we arrive in this debate having gone through thorough diligence and due process. He is a sidesman of the 11th century priory in Christchurch, which I believe has one of the longest naves in England.

Christopher Chope Portrait Sir Christopher Chope
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The longest.

Rishi Sunak Portrait Rishi Sunak
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I am corrected by my hon. Friend; it is the longest. Mr Rowsell follows his father in that role, and I thank him and his team for all the work they have done on this project.

I will briefly touch on some of the substantive issues raised. All the contributions from Members of Parliament from Dorset have been thoughtful and passionate, and they have demonstrated clearly that they take seriously their duty to represent their constituents, to disagree respectfully and to ensure that all voices are heard. I thank them for the way they have approached proceedings.

We have heard a lot about the parish poll in Christchurch and what it meant or did not mean. Not only did the Secretary of State consider that poll in the round with all the other representations, but he also received representations that were highly critical of the conduct of that poll, with many suggesting that it should have little validity at all. It is worth bearing in mind that the properly representative sample survey that was done as part of the formal consultation shows that 63% of residents in Christchurch supported the principle of two unitaries and 64% supported the specific proposal that we are considering.

It is the Government’s view that there is nothing retrospective about what we are doing here. That is similarly the view of the Joint Committee on Statutory Instruments, which has not commented particularly on this matter. These statutory instruments modify existing legislation, so that in the future certain acts can take place. According to most people’s common understanding, retrospectivity means changing the legality of an act that has already happened. In this case no act has happened. We are talking about things that are to happen.

Christopher Chope Portrait Sir Christopher Chope
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Will my hon. Friend give way?

Rishi Sunak Portrait Rishi Sunak
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I will not, because there is lots to cover, and my hon. Friend and I have discussed this topic a great deal.

Let me turn to the questions raised about council tax and savings. On council tax, it is right that people are expecting a view, and I can set out for the Committee the position, not just in this case but in previous cases. There is a joint committee in place at the moment involving the councils in both proposed unitaries. It will produce proposals for the Government setting out its plans for council tax harmonisation. The Government’s job is to bring legislation to the House—which we will before the summer—that sets in place the maximum number of years over which equalisation can take place. It is then for the local authorities to decide on the exact path. It is worth bearing in mind that in the previous round of unitarisations in 2009, the period envisaged in the legislation was five years. That is something that hon. Members can work with, and soon enough we will come to a view. In the meantime, we are happy to take representations from colleagues and anyone else on that important matter. As my hon. Friend the Member for Christchurch pointed out, there are specific criteria with which those will be judged.

I will conclude by paying tribute—

None Portrait The Chair
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Order. Minister, I am afraid we have to put the question now.

Question put, That the Committee has considered the draft Bournemouth, Dorset and Poole (Structural Changes) Order 2018.

Draft East Suffolk (Local GOvernment Changes) Order 2018 Draft East Suffolk (Modification of Boundary Change ENactments) Regulations 2018

Debate between Christopher Chope and Rishi Sunak
Wednesday 9th May 2018

(6 years, 6 months ago)

General Committees
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Rishi Sunak Portrait Rishi Sunak
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It has been wonderful to see hon. Members use the debate as an opportunity to display their extensive knowledge of local government restructuring, stretching back to the 1970s—some time before I was born—and to hear them emphasise and assert their strongly held regional identities. I gently say to my hon. Friend the Member for Elmet and Rothwell that, as a North Yorkshire MP, I appreciate why any community would feel sad about not being included in God’s own county—and, if I might say so, the best part of Yorkshire.

I thank the hon. Member for Denton and Reddish for his thoughtful and constructive comments. I appreciate his support. I will listen to what he says on local government funding and discuss it with the new Secretary of State. He will know that we may have some differences on that score, but I appreciate his commitment to local government in all of its aspects, and I enjoy our exchanges here and elsewhere.

I turn to my hon. Friend the Member for Brigg and Goole. When I first came into Parliament, I had the job of filling the shoes of the previous Member for Richmond, which was an impossibly tall order, and now I have perhaps the even bigger task of filling my hon. Friend’s shoes—so great was he in his job that it now has to be split between two Ministers. Unfortunately, I cannot fully answer his questions about devolution, as they come under the portfolio of the Under-Secretary of State for Housing, Communities and Local Government, my hon. Friend the Member for Rossendale and Darwen (Jake Berry), who I know will engage fully with him on them. However, on unitarisations and mergers, the criteria laid out by the previous Secretary of State last year in a written ministerial statement, and further emphasised since, refer to

“a good deal of local support”.—[Official Report, 7 November 2017; Vol. 630, c. 48WS.]

That is the test that the Secretary of State has to ensure is met, and he will judge each case on its merits. That is with regard to mergers and unitarisations, rather than devolutions, which I am sure the hon. Gentleman will pick up with my hon. Friend.

Turning finally to my hon. Friend the Member for Christchurch, it is a pleasure to see him after our discussion last week in the debate on West Suffolk. I will touch on the specific points that he made. Having debated the issue a couple of times with him, the Government simply do not agree with the view that there is not widespread local support for this merger.

As I laid out in my opening statement and then re-emphasised, an independently commissioned poll showed that 72% of local people supported the proposal. That was further supported by almost all locally elected representatives including Members of Parliament, the vast majority of councillors and all major stakeholders locally, including businesses, community groups, health trusts and chambers of commerce. On that point, we may have to agree to disagree.

Christopher Chope Portrait Sir Christopher Chope
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The Minister is not just disagreeing with me, he is disagreeing with the Secondary Legislation Scrutiny Committee of the other place, which drew the instrument to our attention on the grounds that there appeared to be “inadequacies” in the consultation processes.

Rishi Sunak Portrait Rishi Sunak
- Hansard - - - Excerpts

As my noble Friend Lord Bourne has said, we do not share the view of that Committee in reaching that conclusion. For the reasons that Lord Bourne and I have laid out, we think there is a substantial body of evidence to support the conclusion reached by the Secretary of State that there is considerable local support for these proposals. One test is clearly the extensive support from locally elected, democratically accountable councillors and Members of Parliament in East Suffolk.

Turning to my hon. Friend’s other point about democracy, I agree that people should feel that democracy is not too remote. He mentioned Lowestoft. I am pleased to tell him that, as a result of all the engagement that went on regarding the proposals we are considering today, new parishes have been created for Lowestoft and Alton. That was a result of the engagement that councils had with their communities, and was a response to their concerns. The creation of new parishes will ensure that the people in those communities have adequate representation.

On my hon. Friend’s point about warding and new boundary arrangements, there is a proposal to reduce the number of councillors by just over a third. That proposal was put forward by the councils themselves, which came to that number based on guidance from the Local Government Boundary Commission. Informal conversations have already been had with commission on the carrying out of a full re-warding should these statutory instruments be agreed to. As part of that process, there will be a full public consultation, as Members would expect from such a formal process.

In conclusion, I echo the comments made by the hon. Member for Denton and Reddish in paying tribute to all the councillors and bodies involved locally for the hard work they have put in over the past year to bring these plans to fruition. They are to be commended for their diligence, innovation and desire to serve their communities to the best of their ability. I hope hon. Members will join me in commending them by supporting these orders today.

Question put and agreed to.

Resolved,

That the Committee has considered the draft East Suffolk (Local Government Changes) Order 2018.

DRAFT EAST SUFFOLK (MODIFICATION OF BOUNDARY CHANGE ENACTMENTS) REGULATIONS 2018

Resolved,

That the Committee has considered the draft East Suffolk (Modification of Boundary Change Enactments) Regulations 2018. —(Rishi Sunak.)

Draft West Suffolk (Local Government Changes) Order 2018 Draft West Suffolk (Modification Of Boundary Change Enactments) Regulations 2018

Debate between Christopher Chope and Rishi Sunak
Wednesday 2nd May 2018

(6 years, 6 months ago)

General Committees
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Rishi Sunak Portrait Rishi Sunak
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I turn to the questions raised by my hon. Friend the Member for Christchurch, who has discussed these issues at length, both with the Department and with me, not only in Westminster Hall last week but through extensive correspondence. First, on the issue of retrospection, which has been covered by our previous correspondence and that of the Leader of the House, these particular regulations have been cleared by the Joint Committee on Statutory Instruments. If there was any question of their legality, the Joint Committee would have reported that and brought it to the attention of the Committee. It did consider the issue of retrospection on the equivalent regulation that he mentioned. The Government are entirely satisfied that the regulations are wholly lawful and do not raise any issues of having any retrospective effect whatsoever.

Christopher Chope Portrait Sir Christopher Chope
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Before the Minister goes on to the next point, can he explain why the alteration of the 2007 Act, by regulations brought in and being debated today, is not retrospective?

Rishi Sunak Portrait Rishi Sunak
- Hansard - - - Excerpts

Very simply, because the acts that are to happen have not yet happened. Most people’s understanding of the idea of retrospective legislation is to change the legality of an act that has happened in the past. In this instance, no such act has yet happened; it is to happen in future, therefore there is no question of retrospective legislation.

My hon Friend’s other point on assurances that he feels he was given in the House previously is the subject of correspondence between him and the Department, as has been clarified multiple times. Perhaps he misunderstood what was being said in the House. It was clarified later in the House of Lords by Baroness Williams of Trafford that it was not the intention of the legislation that one council could block a reorganisation proposal that the rest of the councils in an area had proposed.

There is of course a distinction between a merger, which we are considering in this case, between two councils that consent to it, and a reorganisation across an entire area where two tiers of government are involved. As the correspondence clarified, one council should not be able to exercise a veto to prevent all the other councils of an area taking a proposal forward. I know that my hon. Friend will not be happy with that response, and that he will continue to press me and others on the issue. I look forward to continuing my conversations with him.

The final issue that my hon. Friend the Member for Christchurch raised was about an impact assessment on business. The statutory instruments before the Committee have no direct impact on business or the voluntary sector. Any future impact would be due to the decisions of the council, which will be accountable to the local people. It is worth pointing out that business locally was entirely supportive of the proposals, no doubt because of the councils’ great track record of making savings by operating together, and the promise of more savings in the years to come.

Turning now to the questions raised by the hon. Member for Gedling, first, he seemed to suggest that seven might be a particularly low number of representations. It is worth saying that that was the second round of representations. The councils themselves conducted an extensive period of representation and engagement with people across the area before they submitted their proposal. Unsurprisingly, the need for further representations was reasonably limited.

I do not have every one of the representations before me. I can tell the hon. Gentleman that the issues raised included the democratic accountability of the future council, and people’s wish to make sure their voice would still be heard. I am pleased to say that the council’s proposal on that score is a modest reduction in the number of councillors from 72 to 64, which will bring the average size of each ward—the electorate per councillor —into line with the English national average of about 1,925. In the new council it will be 1,919. That was one of the ways in which the council was able to provide reassurance.