Social Security and Employment Support for Disabled People

Debate between Christine Jardine and Sarah Newton

Wednesday 6th March 2019 Commons Chamber

[Sarah Newton]

Inevitably, we want to ensure that we make the process better. Each time I come to the Chamber, I describe the steps that we are taking. Specifically on the case of people with multiple sclerosis, or cases brought to me by people who feel that their conditions are not properly understood by healthcare professionals, I ensure that the healthcare professionals meet those people, that they look at the guidance together, and update it and the training used by the frontline people doing the assessments. We get positive feedback from that.

Every year, we look at independent research into the experience of people at the face-to-face assessments. It is really important to me that they feel that they are being listened to, and 89% of people said that the assessor had treated them with respect and dignity. In the high 80s, people are saying that they had time and felt listened to, and that they were able to—[Interruption.] That is still not 100%, which we are working towards, but it is important, because we do not want people outside listening to this debate feeling petrified about going to have an assessment. We know that the vast majority of people have a positive experience when they go along, but we are working continuously to ensure that we improve the process for everyone.

[Christine Jardine (Edinburgh West) (LD)]

This is welcome news for many pensioners, who do not now have to undergo repeat appointments, but it does not address the fundamental flaw in the system to which the Minister herself has alluded: 72% of PIP and ESA appeals still find in favour of the claimant. Atos, Maximus and Capita are not doing the job properly. Rather than seeking to improve that, will she not consider bringing the assessment in-house so that it can be done properly?

[Sarah Newton]

I point out gently to the hon. Lady that 8% of people who apply for ESA go to appeal, and 4% are overturned. I do not want that to be 2%, 1% or 0.1%; I want us to get the decision right the first time, but we must use the information accurately. It is important that we are evidence-based policy makers. When it comes to who will carry out the assessments from 2021, the healthcare professionals doing so have always been clear that by creating this transformed service and our own digital platform, many more people will be able to come forward to say that they can undertake the services, and I would be particularly happy if NHS trusts said that they would do so.

Employment and Support Allowance: Underpayments

Debate between Christine Jardine and Sarah Newton

Monday 25th February 2019 Commons Chamber

[Sarah Newton]

For the first phase of people we have contacted, we have nearly completed the exercise. Most of those people will have been contacted and we will have paid them their arrears by the end of April. As we start on the next phase, we will be contacting people by letter. We have really good stakeholder engagement with a range of disabled people’s organisations and charities to make sure that people know this is happening and, when they do receive the letters and communications, that they understand what we are trying to do, which is to make sure that they get all the benefits to which they are entitled.

[Christine Jardine (Edinburgh West) (LD)]

I welcome what the Minister had to say about the lessons learned from this catastrophe. Will she assure us that she will take the upcoming migration pilot as an opportunity to ensure that an alternative is found to the hard stop, so that claimants who do not make an application in time for universal credit do not have their benefits cut off?

[Sarah Newton]

We are absolutely determined to learn the lessons from this particular situation, but also from all other situations, and to make sure that people have the personal, tailor-made support they need so that they can make a smooth transition on to universal credit.

Oral Answers to Questions

Debate between Christine Jardine and Sarah Newton

Monday 2nd July 2018 Commons Chamber

[Sarah Newton]

My hon. Friend is a real champion for all his constituents, and I am pleased to join him in praising the work of the East Cleveland employment and training hub, which I understand plays a pivotal role in the community in enabling people to be supported into employment and is particularly valuable for those people who recently lost their jobs at the local potash mine.

[Christine Jardine (Edinburgh West) (LD)]

My constituent Alexandra Mitchell is unable to walk without heavy metal callipers. She cannot use her feet to drive and has hand controls in the Motability car she now stands to lose because her PIP assessment says that if she can drive, she must be able to walk. Does the Minister accept that this example, and those we have heard from other hon. Members, calls into question the quality of PIP assessments? Does she accept that the system is flawed and needs to be sorted?

[Sarah Newton]

One experience of poor customer service is one too many, and of course I will meet her.

I also want to point out what Kate from the west midlands said, again on “You and Yours”: “My 35-year-old daughter has a learning disability. She doesn’t read or write, so I filled in the form for her. From her point of view, it turned out to be a very good experience because when she was on DLA she was on the lower rate but, because of the new criteria, she is now on the higher rate and has a mobility car. So from our point of view, it’s been really positive.”