Business of the House

Christine Jardine Excerpts

Thursday 1st May 2025 Commons Chamber

[Lucy Powell]

My hon. Friend is right to raise that. It is important that constituency MPs continue to stand up for local post office services in their constituencies, as many have done in recent weeks. I do not think that Post Office Ltd has really been listening to those concerns, whether in the case of permanent branch closures or the closure of services of the kind that my hon. Friend describes. Our constituents want access to those vital services, and it is really important that the Post Office remains accountable, transparent and responsive to the needs of local communities when making such decisions.

[Christine Jardine (Edinburgh West) (LD)]

A constituent wrote to me recently about problems with the financial ombudsman. He waited months for it even to begin the investigation, and despite receiving an apology for the delay, when he then had a subsequent related complaint, it again took weeks before he got any reply, and that was to say, “Sorry, we can’t begin to investigate the complaint.” He is not the only constituent who has written to me about delays in the operation of the financial ombudsman, which is leaving people facing severe financial hardship. Could the Leader of the House arrange a meeting between me and the Minister to discuss how we can support the financial ombudsman and improve this situation?

[Lucy Powell]

I absolutely will arrange a meeting for the hon. Member with the relevant Minister about the poor performance of the financial ombudsman, which I am sorry to hear about. I will also raise those issues directly with the ombudsman and the relevant Minister.