Royal Mail: Performance

Chris Webb Excerpts

Wednesday 18th March 2026 Westminster Hall

[Chris Webb (Blackpool South) (Lab)]

As the proud son of a Blackpool postie, I declare my interest in this debate and refer Members to my entry in the Register of Members’ Financial Interests. I start by thanking all our posties in Blackpool and across the country for their vital service. Despite the privatisation of Royal Mail, they maintain a sense of pride as public servants, knowing better than anyone their role in our communities as a recognisable face, a trusted person and a point of contact. It is vital that we protect them and the service they deliver.

Posties in Blackpool South have told me they are forced to prioritise parcels over letters—allegations that are echoed across the country and in Westminster Hall today—but every undelivered letter abandoned at a sorting office until tomorrow represents a real-world consequence: a missed medical appointment for an elderly constituent, a missed benefit notification for a single parent or an important notice for local business. Those communications are a national priority for local residents—something no other courier can compete with. That is why we need to ensure that Royal Mail delivers its national service.

Rather than setting itself apart, Royal Mail appears to be intent on joining the race and becoming just another parcel courier with gig economy terms and conditions for its workforce. We have a responsibility to ensure that that is not allowed to happen. Improvements to service quality are impossible unless the company agrees to an urgent pathway to equalising workers’ terms and conditions. We must ensure that the new owners stick to their agreements with the CWU and the Government, and for the sake of preserving this 500-year-old institution—

[Derek Twigg (in the Chair)]

Order.

Royal Mail: Universal Service Obligation

Chris Webb Excerpts

Wednesday 11th March 2026 Commons Chamber

[Blair McDougall]

Paying more for postage is obviously part of the journey towards financial sustainability for Royal Mail as a critical piece of national infrastructure, but I absolutely agree with the hon. Lady that if our constituents are paying more for their stamps, they expect those letters to arrive, and it is not good enough if they do not. As I said, I am meeting Ofcom later on. It has asked Royal Mail for an improvement plan, which we think is long overdue. One issue that I will raise with Ofcom is progress on that improvement plan.

[Chris Webb (Blackpool South) (Lab)]

I declare an interest as a proud son of a local postie. We know that this is not the fault of the workers; they work day in, day out to get letters out, but are being told to prioritise parcels. Like many Members, I tried to go to my local mail centre just before Christmas—I know that you do the same, Mr Speaker—but I was denied access. An excuse was given, and the visit was never rearranged. Workers in that centre said to me, “They are trying to hide how bad the mail centre is from you, the local MP.”

Will the Minister tell the House and my constituents how we can turn this situation around? I fundamentally disagree with the shadow Minister, the hon. Member for West Worcestershire (Dame Harriett Baldwin), who said that this started with the new owners. It started with privatisation—end of. How can we get the service back on track? Will the Government consider nationalising it so that our residents can get the letters that they desperately need for their appointments?

[Blair McDougall]

I am troubled to hear that my hon. Friend has not been granted access to talk to his local sorting office. I think visiting the sorting office at Christmas and other times is a diary staple for all MPs—it is a really important part of the job. He refers to the anger that posties themselves feel about this. It is not just a job for them. They feel that this is a service, and they recognise as much as anyone else that this situation is simply not good enough. Ofcom examined the prioritisation of parcels a few years ago and found no evidence that it was a central policy, but I have heard stories from so many Members about the prioritisation of parcels, so I intend to raise it with Ofcom this afternoon.

Oral Answers to Questions

Chris Webb Excerpts

Thursday 29th January 2026 Commons Chamber

[Kate Dearden]

I thank my hon. Friend for her question, and for championing the brilliant hospitality sector, businesses and markets in her constituency—I have the wonderful Halifax borough market in my constituency, so I know the importance of thriving traders to our high streets and local economies. I would be more than happy to meet my hon. Friend and hear her thoughts on how we can work together to restore pride in our high streets; our traders are vital to that, which is why our high streets strategy this year will be so important. It will look at all those areas, directly investing in our communities to ensure local businesses can thrive, high streets bustle and pride is restored to our high streets and communities.

[Chris Webb (Blackpool South) (Lab)]

Hospitality in Blackpool is struggling. The cuts under the previous Government made Blackpool the most deprived coastal community and town in the country, but it has a solution: a new Blackpool tourism enterprise zone that expands our current enterprise zone along the promenade into the hospitality and tourism businesses. Will the Minister meet me and the managing director of Blackpool Tourism Ltd, Kate Shane, to discuss her idea to create jobs and unlock growth and investment in Blackpool?

[Kate Dearden]

I thank my hon. Friend for his question, and for all his work on behalf of his constituency and businesses in Blackpool. He makes an excellent point, and I would be keen to hear more about his work and discuss it further. Through the hospitality zones that we are looking to create, there is a real opportunity to drive investment and ensure that businesses and people alike benefit across our country.

Oral Answers to Questions

Chris Webb Excerpts

Thursday 11th December 2025 Commons Chamber

[Chris Bryant]

My hon. Friend is quite right to raise the issue of Llanwern; sometimes we focus on some of the other steelworks in the UK, but this is about the whole sector. I met Commissioner Šefčovič yesterday; we are very much on the case of trying to sort out precisely where we land with the EU safeguard, but we also need to ensure that the UK has a steel safeguard after the end of June. We will do everything we can to ensure that we have a strong and prosperous steel sector across the whole of the UK, including in Llanwern.

[Chris Webb (Blackpool South) (Lab)]

Last weekend I attended Waterloo Road’s first ever winter wonderland Christmas lights switch-on, which was a fantastic celebration in the spirit of small business Saturday in the most deprived ward in our country. Those businesses told me on Saturday, as they have done many times, that they have been left behind for too long, and that the high street is suffering. Will the Minister meet me to discuss what we can do to support our high streets in the most deprived areas of this country?

[Blair McDougall]

I am very happy to meet my hon. Friend to discuss that issue, and I know that he is a constant campaigner for small businesses in his constituency. In addition to my answer a moment ago about the measures within the business strategy, it is important to note that this has to be a cross-Government effort, including tackling issues such as bogus businesses and retail crime that have such an impact on the character of our high streets, as well as the footfall that ultimately leads to profitability for those small businesses.

Royal Mail Takeover

Chris Webb Excerpts

Monday 16th December 2024 Commons Chamber

[Justin Madders]

When I visited my depot on Friday, we discussed the two-tier workforce and the variation in terms and conditions. I think it is generally recognised that it is not a helpful thing; I do not think it has helped Royal Mail with retention. My understanding is that there are agreements to be made between the Communication Workers Union and the EP Group on moving away from that. The detail has yet to be ratified by the union’s executive, but I hope that will mean there is a common basis to try to deal with the issue.

[Chris Webb (Blackpool South) (Lab)]

I am the proud son of a postie, as the Minister knows, and I refer to my entry in the Register of Members’ Financial Interests as a proud member of the CWU. When I met my local posties at the depot on Friday, they told me that they have seen the demise of Royal Mail since privatisation. My constituents are asking for reassurances—what can the Minister tell them about how we can finally get Royal Mail operating to a decent standard again, ensuring they get their letters on time?

[Justin Madders]

I pay tribute to the work my hon. Friend father does, and to his work as an official of the Communication Workers Union. What the union has said about the reset in industrial relations is really important to improving standards; of course, the other part of the agreement—on investment in the company—is much needed. When everyone works together, everyone shares the common goal of the business expanding and improving its performance. I think we have got everyone aligned on that at last, and I hope that we will all see improvements off the back of that.

Budget Resolutions

Chris Webb Excerpts

Wednesday 6th November 2024 Commons Chamber

[Chris Webb (Blackpool South) (Lab)]

I start by thanking Members across the House for their well wishes, and I give my sincere thanks to the Metropolitan police officers who were with me till the early hours of Tuesday morning—they were brilliant and a credit to the force.

Labour is the party for working people and the Chancellor’s Budget has confirmed that. With the increase in the national living wage, thousands of people in Blackpool South, where work is often precarious, are set to receive a 6.7% pay rise. Our 18 to 20-year-olds will see their wages increase by 16.3%, which is a huge boost for young people in my home town, who often face barriers to opportunity and well-paid work.

Much of the work available to my constituents is in hospitality and tourism. As the leading voice and chair of the all-party parliamentary group for hospitality and tourism, I am proud that I can now represent Blackpool’s voice with this platform. Blackpool’s tourism economy is valued at £1.7 billion a year and supports more than 22,000 jobs. We deserve a seat at the table. Like many British seaside resorts, Blackpool faced significant periods of decline in the latter half of the last century. But unlike others, our tourism trade never collapsed.

My home town has adapted and reinvented itself. We are now on the cusp of a new era of growth, in which our economic development can help to tackle our social problems by improving lives and inspiring pride in the place that we call home. In 2022, Blackpool’s tourism figures topped the 20 million mark and accounted for more than 30% of all visits to Lancashire. Well after the summer season is over, we are welcoming 4,500 tourists a day, adding £200,000 to the local economy daily.

Just as Blackpool is an outlier in most statistics, businesses there operate in a unique economy that is traditionally seasonal, with low per capita spend per visitor. I welcome the Chancellor’s move to permanently lower business rates for retail, hospitality and leisure, and the decision to extend some business rate relief to next year to avoid the cliff edge that businesses faced thanks to the previous Government.

But I know that businesses in my constituency are hoping for more reassurance from the Government. Those businesses include grassroots music venues such as the Bootleg Social, which is already fighting to keep its doors open, but makes a huge contribution to our cultural landscape in Blackpool. I have reassured business owners in Blackpool that the Government’s approach to the economy is both pro-worker and pro-business, but I would welcome the opportunity to discuss with the Government the individual circumstances of small businesses in my constituency.

The tourism and hospitality sector in Blackpool welcomes investment in our town’s transport, to make the town more accessible and fit for the future. I am grateful to the Chancellor for supporting towns like mine. The Conservatives left behind a huge economic mess for Labour to clear up, but we are the party of working people and we are getting on with that job.