Retail Workers: Protection

Debate between Chris Stephens and Mike Amesbury

Tuesday 11th February 2020 Westminster Hall

[Mike Amesbury]

I agree wholeheartedly; trade union membership should be encouraged. Trade unions work in partnership with organisations such as the British Retail Consortium and the Co-op, as they have done to prepare for this debate.

[Chris Stephens (Glasgow South West) (SNP)]

Some large retailers discourage trade union membership in their own employee handbooks. Is that not something that we should highlight? We should name and shame the companies that discourage trade union membership in their handbooks; it is a vital protection for workers in this country.

[Mike Amesbury]

I agree, and I will come on to the progressive work that some of the hon. Gentleman’s Scottish comrades are doing elsewhere.

Working every day in a situation where they were attacked or threatened, and facing a constant stream of strangers, is more than enough to cause retail workers panic attacks and anxiety after an assault. Retail workers, especially those working at night—as touched on by my hon. Friend the Member for Torfaen (Nick Thomas-Symonds)—or tasked with selling alcohol, simply do not have the option of avoiding the anti-social behaviour of others. Dr Emmeline Taylor, in collaboration with the Co-operative Group, traced the psychological impact of the epidemic of violence. She highlighted the incidence of post-traumatic stress disorder in employees after their assaults. In the most severe cases, they were too traumatised to return to work—assaults literally cost them their livelihood.

In preparation for this debate, the House of Commons digital engagement team last week put out a survey online. Some of the responses received were absolutely shocking: stories of employees being racially abused, watching colleagues being stabbed and punched, and even being held at gunpoint. Andrea from Sheffield told us that:

“we are threatened...daily...with…needles, flick knives...colleagues have been headbutted and punched. Shoplifters feel it is their right to assault us”.

The psychological impact described by Dr Taylor is all too clear in many responses. One worker from Bristol said that he developed severe PTSD and panic attacks after he was assaulted at work—another victim of these callous criminals, who affected his livelihood, and who affect that of major retailers.

Looking at the responses, it is obvious that some retailers can do more to support their staff, as many do not feel protected or defended by employers. It is also clear that staff want legally set and enforced standards of behaviour from the public. One respondent, Fiona, stated:

“Customers see retail workers as ‘fair game’, things they wouldn't say to a stranger in the street, they are quite happy to say it to us...I believe for our protection, it should be made clear that verbal or physical abuse would result in prosecution”.