Railway Ticket Offices

Chris Stephens Excerpts

Wednesday 13th September 2023 Westminster Hall

[Chris Stephens (Glasgow South West) (SNP)]

It is a pleasure to see you in the Chair, Mr Davies. I congratulate the hon. Member for West Dorset (Chris Loder) on securing this debate. The fact that so many Members are present, representing a lot of political parties across the House, shows how much interest there is in the debate.

I am afraid that I do not share the trade union-bashing rhetoric of the hon. Member’s speech. I am a proud trade unionist. The trade union movement plays a vital role as a social partner in helping so many workers to improve their pay and working conditions. It is fascinating that while the hon. Member was speaking, I was reading the RMT briefing, and all the points made were similar—in fact, there was unique agreement between the RMT and the hon. Member. In seriousness, he is correct, and the points he makes are widely accepted not just by the trade union movement and by hon. Members, but by the wider public. They are important points that I want to address.

As the hon. Member and others have said, there is real concern about whether or not this is an actual consultation. Will it make changes, or is it a fait accompli? It is concerning to hear and read that as soon as the consultation happened, a section 188 redundancy notice was issued to the trade unions, putting 2,300 station staff jobs at risk. I commend the hon. Member for saying that he is supporting his former colleagues in the workplace, because these are people’s jobs and livelihoods. It is also concerning to read that at least one train company, Avanti West Coast, is already proceeding to make arrangements for letting agents to put out their ticket office spaces for rent. I hope that the Minister can tell us whether the consultation is a real consultation or a fait accompli.

The hon. Member and others mentioned the role of ticket office workers. We should listen to what ticket office workers are saying, which is that 97% of them believe that closing ticket offices will make it harder for passengers to get the best-value fare for their journey. The hon. Member made an excellent contribution on that point: he mentioned the Trainline app and others, and the fact that when there is a ticket office, people get the cheapest fare. That was a very important part of his speech, which I hope the Minister will answer.

Some 98% of ticket office workers say that closing ticket offices would worsen accessibility for disabled, deaf and older people, a point that was made very well by my hon. Friend the Member for Motherwell and Wishaw (Marion Fellows); 98% say that closing ticket offices would worsen the quality of service provided to passengers; 94% say that closing ticket offices would worsen passenger safety and security. That is a very real issue that a lot of Members have mentioned—people feel safe when tickets offices are staffed.

[Andy McDonald]

A few moments ago the hon. Member talked about ticket pricing, and staff do assist passengers through that minefield. Does he agree that when there are 55 million different products on the market in the rail industry, it is imperative to have people in ticket offices able to navigate the complexities of the system?

[Chris Stephens]

That is absolutely correct. The staff have the experience and knowledge to do that. It goes back to the points made about human interaction, but it is also about knowledge. Ticket office staff have that knowledge to be able to say, “If you buy a ticket to this place and then this place, that works out much better value for money.”

We have to take into consideration that ticket offices help people who are unbanked—there is still an issue in society around cash. We are having a debate in my constituency about bank closures, for example, and there was a bank closure debate in the Chamber last week. The points raised in that debate could easily be raised here. Ticket offices allow people to make part cash/part card payments because not everybody has online access to make those purchases.

There are real perceptions around how passengers feel safe at stations. Some train stations, sadly, have antisocial behaviour, often requiring police attendance. If there are no staff at the stations, that makes people feel unsafe and they believe it is inevitable that the situation would worsen.

Why, Mr Davies, is the Scottish National party intervening on ticket office closures in England? I know you are asking yourself that question, as many others are. It is because there are threatened ticket office closures in Scotland. Avanti West Coast wants to close the office in Glasgow, and London North Eastern Railway is proposing to close the ticket office in Edinburgh. It is ridiculous, as I heard someone say. The move to close almost all rail ticket offices in England would be disastrous and should be rolled back immediately. The Scottish Government’s advisers on accessible transport have described the move as “entirely unacceptable”. It appears that some Tory Ministers knew how bad the move would be for their constituents because it is reported that the Chancellor tried to protect his own constituency from closures before they were even announced.

Transport for All, a disabled people’s rights group, has called on people to reject the plans in the consultation as they will harm the rights and access of disabled people to transport. I do not believe in the private sector model in rail provision. I think the privatisation of rail has been a backward step for many people. I hope the Government will consider following Scotland’s lead and bring rail back into public ownership, because it is time we had a rail service for all that was for people, not for profit.