Armed Forces

Debate between Chris Evans and James Gray

Wednesday 19th July 2017 Westminster Hall

[Chris Evans (Islwyn) (Lab/Co-op)]

I begin by paying tribute to the hon. Member for Aldershot (Leo Docherty), who spoke with passion based on his own distinguished service. Even though I am on the Opposition Benches, I also pay tribute to all those Government Members—who I am looking at now—who also served in our forces and served Queen and country with distinction. Thank you very much.

On Saturday 24 June, I joined my hon. Friend the Member for Caerphilly (Wayne David), who will respond to the debate for the Opposition, to witness our armed forces marching through Caerphilly town centre as part of Armed Forces Day. Anyone watching on that day would know the esteem in which the public hold our armed forces. If we asked anyone marching, they would tell us that they are able to serve only because they have the support of their family. However, many feel that they are being badly let down by the Government. No one will be able to give their best in theatre if they are worried about their loved ones back home, yet that is the reality that those living in service accommodation have to face each and every day.

All regular service personnel are entitled to subsidised accommodation, and those who are married or have children are entitled to service family accommodation. The accommodation is provided by the Ministry of Defence and managed by the private contractor CarillionAmey. The armed forces covenant dictates that service accommodation must be of good quality, in an appropriate location and reasonably priced. However, under the current contract, very few properties seem to meet those criteria.

A National Audit Office report earlier in the year about service accommodation was absolutely damning. One family were left without hot water and heating for weeks, despite informing the contractor, CarillionAmey, that they had a seven-week-old baby and a four-year-old. In fact, in 2016, an NAO report found that satisfaction levels with the contractor’s maintenance request responses and the quality of maintenance works undertaken had reached lows of 32% and 29% respectively. At the Public Accounts Committee hearing, we were even told that such was the worry on the part of the Department that the contractor had to face the then Secretary of State for Defence to discuss the way forward.

Since taking up the contract in November 2014, CarillionAmey has consistently failed to meet the key performance indicators that it was contracted to attain. One case in particular highlights the poor treatment of service personnel and their families by the company. The wife of a serviceman reported that their family had been provided with a damp and mouldy property and, despite there being alternative accommodation available, the contractor refused to move them. The family reported that the property’s carpets were stained and the oven was dirty, but rather than cleaning the property and getting rid of the mould on the walls, CarillionAmey painted over it. On top of that, the family spent up to hours on the phone to the contractor every day for eight weeks trying to get somebody to help them to deal with the property’s many issues.

[James Gray]

The hon. Gentleman is of course right to criticise CarillionAmey—in many respects it is not great at all—and his party of course does not like anything being contracted out, but if we took the contract away from CarillionAmey, what would an incoming Labour Government do?

[Chris Evans]

I am criticising CarillionAmey quite rightly, but what I am saying is that we need a different contract or a different way of tendering for these contracts. This is not good enough; it is not good enough for forces’ families or for our men and women in the field. I hope that the Minister will take these comments away and look with urgency at the way the contract with CarillionAmey is being managed. This is not good enough, and I think all of us in the House would agree with that.

On 24 occasions, the family to whom I was referring were told that they would receive a call back regarding the issues, yet they did not, and technicians refused to progress the issues and deal with them. It would be an absolute disgrace if any family had to suffer in that way, but these are the families of our bravest men and women. Joining the armed forces is not like joining Barclays or Tesco; we are asking people to risk their lives each and every day for our safety at home and abroad. No one should underestimate just how huge an impact the standard of service accommodation can have on those in the armed forces. Impact on family life is the most cited reason why people leave the armed forces, and accommodation is a critical factor in that.

I urge the Minister to look at the contract again, to look at the way CarillionAmey is treating our forces’ families and to do something about it. I think all of us in the House can agree with those sentiments.