Abuse of Customer-facing Workers
Debate between Chris Evans and Chris Bloore(1 month, 1 week ago)
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Chris Bloore (Redditch) (Lab)
I apologise for the intervention and congratulate my hon. Friend on securing this debate. He has touched on a point that I was talking about with my colleagues from USDAW in Redditch, which is the number of members they have lost from the workforce who are now on benefits or receiving support. They were chased out of the workforce due to their experiences, because we are not protecting people in their places of work, which are often their places of home and community as well.
Chris Evans
My hon. Friend should not apologise for making an intervention like that. He is absolutely on the point there. We forget about the economic and the human costs of this. It is costing the economy billions of pounds, which could be saved if we nipped it in the bud right now. I hope the Minister will address that when she winds up the debate. If the Department deems the stand-alone offence of assaulting a retail worker successful, will it extend that provision to encompass all other customer-facing roles? If an answer cannot be given currently, will she set out a timetable for a review process?
We are on the brink of real, tangible change. Vital protections for people in customer-facing roles are within reach, thanks to the efforts of the Co-operative party, USDAW, the British Retail Consortium, the RMT and the Institute of Customer Service, among others. Extending the stand-alone offence of assaulting a retail worker to all sectors would be transformative, vastly improving the lives of millions across the country, but that will be achieved only if this Labour Government continue to stick by the side of the workers and trade unions. These groups are the backbone of our economy and the heart of our communities. They must be protected with the full force of the law. I look forward to the Minister’s response. I know that she is level-headed and will come up with some good ideas. I thank her for listening.