Data (Use and Access) Bill [Lords]

Debate between Chris Bryant and Steff Aquarone

2nd reading
Wednesday 12th February 2025 Commons Chamber

[Steff Aquarone (North Norfolk) (LD)]

I am enjoying the debate and feel regretful that I no longer have any disclosable interests in the creative industries. I am grateful to Members for sharing their powerful testimonies. I do have a couple of disclosable interests in relation to tech, and I want to address my comments to some of aspects of that.

Over the course of human history, we have found ourselves in possession of resources that can radically change how our society operates and the quality of life that we lead. Over thousands of years, we have revolutionised society by harnessing fire, oil, electricity and even cassette tapes. I truly believe that the great opportunity for our generation is to harness the power of data for the public good.

Before I came to this place, I worked with large companies across the world, talking to them about how they should restructure and reform their organisations to make the best use of the power of data, not only to improve their businesses but to improve the experience of their users and customers. When they used data best, they brought prosperity to their organisations and made people want to come back to them time and again. How many of our constituents could honestly say that they want to engage with Departments and public services time and again? We have to face a hard truth: when citizens engage with Government, they are far from impressed. In so many cases, they feel that they are battling with sclerotic bureaucracy and a system built of silos, which feels designed for the convenience of the administration and not the user.

[Chris Bryant]

My biggest gripe is that everywhere I go in the country, when I need to park my car I have to download a new app because the local authority has decided what app it will use. Smart data might actually allow us to have an interoperable, interchangeable system for parking our cars.

[Steff Aquarone]

I could not agree more. Some of the conclusions that are reached through the procurement of technology services by local councils defy sense and are utterly baffling. I am sure that all of us are guilty of that; I will not go any further than that—

--- Later in debate ---

[Chris Bryant]

So you’re guilty?

[Steff Aquarone]

All of us are guilty, I am sure, of being part of decisions that sometimes defy sense when it comes to usability. I can speak only on behalf of the citizens who contact me about having to go round in circles, sharing the same stories, digging out new and old reference numbers and wondering why nothing seems to want to work for them. I am sure the Minister would agree that it does not have to be this way. We have already seen the transformative impact of the improved usability of gov.uk services, and that is just the very front end of the machine. Total transformation of how data is used in our public services could radically change how we deliver services for citizens.

I hope the Government will look to Estonia for inspiration on how to have a truly data-driven Government with the citizen at the centre. It is a place I visited in my past life to talk about data-driven success stories. I am sure that it is no coincidence that, for the past 20 years, the Estonian digital transformation has been led by liberal Governments from our Estonian sister parties. After the fall of communism, in the late 1990s, Estonia embarked on an ambitious programme known as the “Tiger Leap” to expand internet access and computer literacy—the first step in embedding the digital environment into all levels of the citizen and Government experience. Their Government proudly say that their e-cabinet, which streamlined the decision-making process, brought the average length of an Estonian Cabinet meeting down from five hours to 30 minutes—an appealing prospect to those on the Treasury Bench, I am sure.

Estonian citizens can access 100% of their public services online at any time. The Estonians have transformed their healthcare system with the e-health and e-prescription initiatives, which free up GP time by allowing prescription refills to be dealt with online and ensure fast and simple access to key medical information during emergencies.