Oral Answers to Questions

Chi Onwurah Excerpts

Wednesday 19th November 2014 Commons Chamber

[Mr Maude]

It can take many forms, but the point is that the service is provided or the transaction is conducted digitally—it is conducted online—although not necessarily by the citizen themselves. For example, it could be done in a library, where someone sits alongside the citizen to help them to input data or conduct the transaction, or it could be done on the telephone, with someone on the other end to put data into the web service. There are a lot of different ways of providing it, and they will be fashioned around the needs of the user, not the convenience of the Government.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

In the spring, the Minister announced his digital inclusion strategy to exclude 5 million people. In the summer, he told pensioners to get online or lose access to Government services. In the autumn, farmers found that they needed a credit reference from Experian to apply for common agricultural policy grants. The list of people he is excluding grows day by day. Next week, a report for the Labour party will highlight the impact of his policies on the most vulnerable, and how a Labour Government will change that. How many more people does he intend to exclude from public services before he is voted out of office?

[Mr Maude]

I invite the hon. Lady to dream on, on that front. Her party is ill-equipped to criticise us. The last Labour Government’s definition of an online service was enabling people to download a form from the web, print it off, fill it in by hand and send it off by post. They regarded that as an online transaction—they were not quite in the modern world. We are glad that she is catching up, but she still has a long way to go.