Oral Answers to Questions

Cheryl Gillan Excerpts

Monday 2nd July 2018 Commons Chamber

[Ms McVey]

Universal credit is all about the relationship with the work coach. They get to know their claimants and their claimants’ needs, so it is very much a tailor-made benefit. We as Ministers have always said that, should we need to adapt and change universal credit so that it best supports the individual, we will do just that. I am glad that the right hon. Gentleman welcomed the changes that we have already made.

[Dame Cheryl Gillan (Chesham and Amersham) (Con)]

Vulnerable claimants often consult their local citizens advice bureau. On a visit to the Chesham citizens advice bureau, staff told me that the fixed-term, timed appointments for their clients are often taken up by them hanging on to the DWP telephone line for up to 25 or 30 minutes, and then the time for the appointment has expired. Will the Secretary of State look at the telephone line and try to improve its efficiency and effectiveness, so that CAB advisers can instantly access the advice that they need to help these clients to make universal credit go smoothly?

[Ms McVey]

My right hon. Friend, who does so much for people in her constituency, and particularly those with autism, raises a very good point. We will look into exactly what we can do to do that for the citizens advice bureaux, as we have a very good working relationship with them.