Consular Support for British Citizens

Catherine West Excerpts

Thursday 9th December 2021 Commons Chamber

[Catherine West (Hornsey and Wood Green) (Lab)]

It is a real delight to be here this afternoon contributing to this debate and to hear the way the hon. Member for Livingston (Hannah Bardell) introduced her poignant remarks relating to her constituent. We heard about the important work of the all-party parliamentary group on deaths abroad, consular services and assistance, and the work the hon. Member for West Dunbartonshire (Martin Docherty-Hughes) has done not just through the APPG but on behalf of his constituent, who is now very well known to those of us who have been here since 2015—I believe the hon. Member was in the same intake as me—listening to Jagtar Singh Johal’s story. I hope the Minister can give us some enlightened news in that regard.

Quite rightly, whenever citizens face difficulty or are caught up in a crisis in any part of the world, they look to the embassy and the Foreign, Commonwealth and Development Office for support. We heard from the hon. Member for North Norfolk (Duncan Baker) about the need we, as Members of Parliament, have for the reassurance that our constituents are being looked after when they are in trouble. We firmly believe that the Government always have a moral duty to support and protect UK citizens abroad, particularly in times of crisis. The hon. Members for Angus (Dave Doogan) and for Strangford (Jim Shannon) spoke movingly about their constituents and their concern.

For much of the time, the support given by embassies through the FCDO is timely and appropriate. That is due to the commitment and dedication of FCDO and consulate staff. I know all Members will join me in thanking them for their tireless work day in, day out in very stressful circumstances to help our constituents. That said, we know of some cases where we feel even more could be done. My hon. Friend the Member for Hampstead and Kilburn (Tulip Siddiq) has a very well-known case. She and my hon. Friend the Member for Lewisham East (Janet Daby) still have constituents in prison in Iran. We know well the stories of Nazanin Zaghari-Ratcliffe and Anoosheh Ashoori, but there are others. The Minister will be aware of them.

During the pandemic, many of these difficulties were made even worse. I want to refer briefly to some of the findings that came out of the work we did in Parliament. The Minister has changed since the Foreign Affairs Committee’s report was published, so I want to ensure that the current Minister is on top of it. The operation during spring 2020, which we all remember very well as constituency MPs, was considered by the report to be

“too slow and placed too much reliance on commercial providers”.

Other countries appeared to be quicker to respond through their embassies and consular arrangements. They seemed to be more organised and more speedy. The consular service provided little or no financial support to those who were stranded, and many citizens were unable to gain access to the information they needed in a speedy manner. It went on to state that:

“The failure of the FCO to provide clear advice on what would happen on arrival to the UK caused many travellers a great deal of unnecessary anxiety”,

and that:

“The FCO placed too much reliance on this generic advice and this approach disadvantaged those with medical conditions and those stuck in remote areas.”

Finally, the FCDO had not established a system for logging and recording the location and contact details of UK citizens abroad.

It was therefore very troubling to see some familiar themes when British citizens were trapped in Kabul. We must not confuse Afghan applicants who wished to apply to settle in the UK due to the dreadful situation in Kabul with UK citizens who are still finding their way to the UK—I believe there are some. Will the Minister clarify how many she thinks are still making their way to the UK from Kabul and Pakistan? That underlines the importance of good administration and basic organisation.

We do not need to rehearse what we heard in the Foreign Affairs Committee this week, because we can all ascertain it from the transcript, but there are some themes. The whistleblower mentioned that he felt that only 5% of the people who had written to MPs had had any assistance. It was clear, tragically, that some of those left behind had been murdered by the Taliban. It is not clear from his evidence, which is about 40 pages long, whether he was referring specifically to Afghan individuals or UK citizens, but in either case, it shows how important speed and organisation are.

Another important point in the whistleblower’s evidence is that he believes that

“the FCDO’s institutional approach amounted to a failure to abide by the values set out in the Civil Service Code.”

I will say no more about that because, first and foremost, Parliament is about us as Members, rather than the civil service, but I wonder whether the Minister will take that away.

The 25-year-old man who wrote that document appeared to be quite traumatised because he had wanted to reply to thousands of emails from Members of Parliament. There are some echoes of not just the consular cases that Members are raising, but of what was talked about in the Foreign Affairs Committee on Monday afternoon. I hope that the lessons that needed to be learned in spring 2020 following the repatriation of UK nationals to the UK, in which many of our offices were intimately involved, have been learned, but the debate this afternoon suggests that perhaps some of them have not been.

I have another question for the Minister about the legal position. The motion refers to the clarification of what a Britain citizen can expect. Will she outline what she believes the legal position to be? Can a British citizen expect translation, medical services and so on? That may help us as MPs to understand what we can expect from the FCDO. I do not think this is active Government policy at the moment—otherwise, we would not be seeing these cases—but will the Minister outline whether she or the Foreign Secretary are developing a case whereby there is a legal right for our constituents to expect a level of service when they are abroad? How does that compare with other countries? We all want to see an increase in the support available to citizens to ensure that when it is needed, it is appropriate.

In conclusion, I will pick up two points. The first, which all Members have spoken about, is the traumatic nature of this debate, and I want to put on record, as we all have, the importance of our parliamentary staff. I thank your team, Madam Deputy Speaker, and Mr Speaker, because, in this House, every time we have a crisis, he writes to our staff and reaches out. That offer of support for them is really powerful, because so much of what our staff here do is very intense. During the Afghanistan crisis, many of our staff worked day and night and gave so much, so could you pass back to Mr Speaker’s team how much that means to me and to all of us as employers, Madam Deputy Speaker? It was really moving to hear the hon. Member for Livingston mention her member of staff. Could the hon. Member pass on from this House to the family how much we appreciate all the hard work that she did before she tragically passed away? It is not easy working for elected Members, but we all know that it is so important for our leadership role.

My final point relates to a reflection by the commentator Rafael Behr, whom I am sure the Minister reads regularly because he is a foreign policy commentator as well as being a number of other things. He wrote that sometimes he feels, in observing the current Government, that there is

“the thrill of power without…the burden of office.”

I mean this in a spirit not of anger but of thoughtfulness and contemplation: I think we need to turn that on its head so that we put the burden of responsibility first and the thrill of power second.