Oral Answers to Questions

Caroline Voaden Excerpts

Monday 8th December 2025 Commons Chamber

[Andrew Western]

My hon. Friend is correct. The Milburn review will consider all the interventions required to bear down on NEETs and to support institutions such as the Doncaster UTC. It will consider what is working, what is not, and what needs to change, given our shameful inheritance from the Conservative party of nearly 1 million young people not in education, employment or training.

[Caroline Voaden (South Devon) (LD)]

One of my constituents recently spent nearly two weeks calling the DWP every day to find out why his employment and support allowance had been stopped without warning. Each time he called, he waited for over an hour, only for the line to be cut off with no reply. Will the Minister explain to my constituent—and to the thousands of others who are out there hanging on a line somewhere—what action the Department is taking to ensure that vulnerable claimants can actually speak to a human when they need to?

[Andrew Western]

I thank the hon. Lady for raising that important case. If she writes to me about it, I will be certain to look into the circumstances she has set out. On telephony more generally, there has been a significant decrease—of more than a minute—in the average waiting time, but clearly the case that she describes is unacceptable, and I will look into it on her behalf.