Business of the House

Caroline Nokes Excerpts

Thursday 15th May 2025 Commons Chamber

[Lucy Powell]

Absolutely. I join my hon. Friend in welcoming those from Astwood Bank’s Royal British Legion to Parliament today. I am sure the whole House is grateful for the work that they have done, for the thousands of pounds that they have raised, and for all the service that they have given over many years.

[Madam Deputy Speaker (Caroline Nokes)]

I call the Liberal Democrat spokesperson.

[Marie Goldman (Chelmsford) (LD)]

I echo the Leader of the House’s words about the intolerable and increasingly unsurvivable situation in Gaza. I urge the Government to do everything in their power to help remedy the situation.

My Chelmsford constituent, who is self-employed, regularly has to deal with His Majesty’s Revenue and Customs. He recently wrote to me about the unacceptable waiting times on HMRC’s customer service helpline. In his experience, this issue has been going on for years but has recently grown considerably worse. He tells me that he sometimes has to wait for up to 40 minutes before giving up and hanging up. It is all very well having services online, but if they are not fully accessible, people will still need an HMRC helpline that is responsive. Sadly, that is not the case.

The unacceptable level of customer service has been the subject of cross-party criticism in this House many times over the years. This year, the Public Accounts Committee agreed that the situation has indeed got worse. It found that 44,000 HMRC customers were cut off while waiting more than 70 minutes to reach an adviser—more than six times the figure for the whole of the 2022-23 financial year. I am sure the whole House will agree that spending time on the phone while waiting to resolve tax issues is not something that many of us or our constituents particularly enjoy doing, and it does not do anything to help productivity. Businesses need to spend their time selling their goods and services and generating tax receipts for the Treasury, not languishing on the end of a phone. Will the Leader of the House ask for a statement to be made about when we can expect to see improvements?

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[Lucy Powell]

This issue is raised with me regularly at business questions, and by my own constituents, as I represent many leaseholders across Manchester Central. The situation my hon. Friend describes is all too familiar, and I am sorry to hear what FirstPort is doing in her constituency. She will know that this Government have real ambitions for leasehold reform. We want to end the feudal system of leasehold and bring forward a system of commonhold. That is why we have published the White Paper, and we have also laid regulations to make it easier for leaseholders to get the right to manage. Later this year, we will bring forward a draft leasehold reform Bill, which will be a comprehensive package to change the system for good.

[Madam Deputy Speaker (Caroline Nokes)]

I call the Chair of the Backbench Business Committee.

[Bob Blackman (Harrow East) (Con)]

In addition to the business that the Leader of the House has announced, in the Chamber next week there will be a statement from the Business and Trade Committee. When we come back after the Whitsun recess, if we are granted the time, on 5 June there will be a debate on high street banking closures and banking hubs, followed by a debate on safety regulations in the construction and planning of battery energy storage sites. If we are given the time, on 12 June there will be a debate on the distribution of special educational needs and disabilities funding, followed by a debate on the fifth anniversary of the covid-19 pandemic.

In Westminster Hall next week, on Tuesday there will be a debate on pensions for people living overseas, and on Thursday there will be a full three-hour debate on the UK-EU summit results. When we come back, on Tuesday 3 June there will be a debate on the powers of the Groceries Code Adjudicator, and on Thursday 5 June there will be a debate on the police presence on high streets, followed by a debate on the contribution of maths to the UK. On Tuesday 10 June there will be a debate on the US aid funding pause and the impact on UK international development, and on Thursday 12 June there will be a debate on the legal recognition of humanist marriages, followed by a debate on long-term conditions.

Today is the last day for people to respond to the consultation by the Ministry of Housing, Communities and Local Government on my private Member’s Bill, which was given Royal Assent in 2023, on supported housing exempt accommodation. Unfortunately, over the last two years rogue landlords have continued to exploit vulnerable people, but I am delighted that the Government have taken up the regulations we had prepared before the general election. I urge individuals who wish to respond to the consultation to do so without delay. Will the Secretary of State make a statement after Whitsun on what action the Government will take, how many responses have been received and when we can expect the regulations to be brought into force, so that vulnerable tenants do not continue to be exploited?

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[Several hon. Members rose—]

[Madam Deputy Speaker (Caroline Nokes)]

I commend the Leader of the House for her very full answers, but there are many Members standing and to get everyone in we will need very short questions and short answers, please.

[Sir John Hayes (South Holland and The Deepings) (Con)]

As short as possible, Madam Deputy Speaker.

The Leader of the House will know that I have raised the issue of crossbows in this Chamber before. They are murderous devices in the wrong hands. In response, the Government have helpfully tabled amendments to the Crime and Policing Bill, yet I have still received no information, despite the Prime Minister’s promise that I would, about the response to the consultation. It is now well over a year old, yet we have heard nothing. May we have a statement to the House on the Government’s response to the consultation on crossbow ownership and sale as soon as possible please?