Caroline Dinenage
Main Page: Caroline Dinenage (Conservative - Gosport)Department Debates - View all Caroline Dinenage's debates with the Home Office
(10 years, 2 months ago)
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Mrs May
The increase in demand was recognised earlier this year. HM Passport Office put steps in place to deal with that increased demand. The increased demand continued and, as a result, further steps were put in place. Those steps included increasing the number of staff available to deal with the applications, increasing the number of staff on the telephone helpline, extending the hours of operation of HM Passport Office, and working with couriers to ensure that printed passports were delivered within a very short space of time once they were issued. Over time, as the demand has increased, steps have been taken. It is clear that further steps need to be taken, and they are being taken.
Caroline Dinenage (Gosport) (Con)
Does my right hon. Friend agree that the focus for all MPs at this difficult time of unprecedented demand should be assisting their constituents, not engaging in cheap, smug, self-satisfied, party political point scoring?
Mrs May
I am sure that every Member wants to help the constituents who have come to them with concerns, and they should indeed be doing that. We have increased the number of people who are available on the general helpline to individuals who wish to make inquiries about their passports, as I said, by some 650 members of staff. Previously, the figure was 350. Of course, all Members of Parliament recognise that people get in touch with their MPs about this issue because they have a genuine concern about what is happening to their passports. That is why we are addressing the issue and why the Passport Office has been addressing it over the past weeks.