Accessible Toilet Availability

Debate between Carol Monaghan and Marcus Jones

Wednesday 21st October 2015 Westminster Hall

[Mr Jones]

I agree. Cheltenham is a fantastic place; if disabled adults and people with disabled children are able to visit places across the country such as Cheltenham and Chesterfield, we will have a better society and more prosperous town centres.

Our success has been driven by local campaigners, with the broader support and backing of national organisations. Campaigners, including the constituents of the hon. Member for Chesterfield, who made this debate possible, deserve great credit for their dedication and success in ensuring that the number of Changing Places toilets continues to rise. I would like to take the opportunity to recognise the great work that those campaigners have undertaken in their local communities.

Alongside the work of campaigning groups, the Government have been active in considering what we can do to help. Before I come to the issue of Changing Places toilets and building regulations, I will explain what has already been done to support and increase the number of Changing Places toilets. For some years, the Department has hosted the Changing Places Charter Group, which brings together campaigning and business interests. It meets periodically to discuss how voluntary provision of Changing Places facilities can be improved, and it has had some notable successes. It has helped to identify problems that need to be resolved to improve provision, and it has worked to address those issues over time.

The group found that, although building more Changing Places facilities is important, it is only one aspect to be considered in ensuring that Changing Places toilets genuinely improve choice for disabled people and their carers. Changing Places toilets need to be located in the right place, and they need to be easy to find and access. This is a strategic planning issue that requires careful consideration to make the facilities effective. Building a Changing Places toilet in the wrong location is a missed opportunity. Changing Places toilets need to be well maintained, and building owners must ensure they remain open for use. There is no point in forcing a developer to build a Changing Places toilet if it is then locked or used for another purpose. The key is to ensure that building owners are willing hosts who recognise and embrace the importance of Changing Places toilets, and proactively support and promote their use.

[Carol Monaghan]

The Minister is talking about building Changing Places toilets in the correct locations, but one of the issues for my constituents and many disabled people who make long journeys by road is the lack of Changing Places toilets at motorway service stations. Does the Minister agree that those are sadly deficient at the moment?

[Mr Jones]

Over the years, motorway service stations have become an extremely important part of people’s ability to travel—particularly people who need to use facilities when they are travelling. I agree that we should do whatever we can to encourage the development of Changing Places toilets that are suitable for the people we have been talking about when service stations are built.

In addition to ensuring that Changing Places toilets are built, it is important that disabled people and carers know where their nearest Changing Places toilet is, when it is open, how to access it and what equipment is installed at each location. I am pleased to say that earlier this year, as the hon. Member for Chesterfield said, my Department gave a grant to Mencap, which, working with the Changing Places campaign and the British Toilet Association, has developed a web application that will transform the way in which people are able to find and use Changing Places toilets. That work was funded by the devolved Administrations, and it should be launched shortly.

The website will enable disabled people and their carers to find the nearest Changing Places toilet anywhere in the United Kingdom at the touch of a button. They will be able to navigate to the location using GPS, which has been precisely located; see photos of the outside and entrance, which will make the toilet easy to find; and find opening times and access arrangements. They will also be able to see photos from the inside and obtain all of the necessary details to be confident that the facility will be suited to their individual needs. It is important that people and their carers are not embarrassed when they go to a Changing Places toilet, as the toilets need to satisfy the needs of the people who use them.

The website will also provide a journey planner that will enable people instantly to find the location of every Changing Places facility along their proposed route. In addition, having an accurate map of every Changing Places toilet in the UK will enable Mencap and its partner organisations to identify geographical gaps in provision. Those areas can then be targeted to identify how Changing Places toilets can be provided. We believe that that will have a transformational effect on the lives of disabled people who rely on Changing Places toilets, and their carers. It will help to maximise the benefit of each Changing Places facility that is built.

As I said, it is important that more Changing Places toilets are built and successfully operated over time. The key issue, which brings me to the hon. Gentleman’s question, is how that can be best brought about. The guidance in “Approved Document M”, on accessibility and facilities in buildings, which supports the requirement in part M of the Building Regulations 2010, was amended in 2013 to include a reference to Changing Places toilets; it provides links to information on their installation and use developed by the Changing Places campaign. That important endorsement not only signalled the importance of such facilities but gave building owners and operators confidence that Changing Places toilets can be successfully integrated into their properties. However, that change in guidance does not mean that building regulations require that Changing Places toilets be provided. Instead, it indicates that they are desirable in large buildings and complexes.

There are a number of important factors to take into account when considering the use of building regulations in this context. I note that building regulations are a devolved matter and therefore I can speak only for England in this respect. It would be up to the devolved Administrations in Scotland, Wales and Northern Ireland to consider the issue with respect to their own building standards.

Building regulations apply only where building work is taking place. That means that building regulations are not necessarily best suited to ensuring that provision is made in the most important locations. The building regulations are not retrospective. That means that any requirement for Changing Places toilets would apply only in new buildings or to works involving major refurbishment. That means that the number of facilities likely to be provided would be low by comparison with the existing building stock overall.

The building regulations do not apply to all types of buildings. Railway stations, airports and ports are among the most relevant exceptions. More importantly, building regulations do not ensure that Changing Places toilets are retained in use or made available to the public once built. On that basis, it has been the Government’s preferred approach to see voluntary provision coming forward, rather than introducing specific regulatory requirements. A partnering approach helps to ensure that Changing Places toilets are in the right place, are maintained to the right standard and continue to be available for use once built.