Asked by: Carol Monaghan (Scottish National Party - Glasgow North West)
Question to the Cabinet Office:
To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, if he will make it his policy that each Government department must provide either (a) an online form or (b) an email address which members of the public can use to make a complaint about any service delivered by that department.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government Service Standard states that GOV.UK services must allow users to tell the Government what they think about a service, once they have used it. Services should also provide users with the opportunity to provide feedback whilst they are using the service.
GOV.UK provides a range of information and guidance to support users to contact individual government departments.