National Savings & Investments

Callum Anderson Excerpts

Thursday 26th March 2026 Commons Chamber

[Torsten Bell]

I thank the hon. Member for his questions —let me try to do justice to them. He is completely right that one of the reasons customers choose NS&I is that they trust the institution, but they also know that it has that 100% Government backing. It is important that we are all clear with everybody that that remains in place, that no funds have been misplaced and that everybody will be entitled to every penny of their savings.

On rebuilding that trust, that is why I have put new leadership in place. Sir Jim’s review will lay out those lessons. He is an interim chief executive, and we will be recruiting for a permanent replacement, so he is in a position to give us the full truth about what he sees. He is an experienced public servant and public sector leader, so we should look to his review. As I say, I have asked him to report in three months’ time. I will ensure that the appropriate Select Committee Chairs have that review. It will set out the lessons that we need to learn.

The hon. Member rightly asks about compensation. As I set out in my statement, we will ensure that the appropriate compensation is paid along the lines of how the FCA encourages best practice. That will include compensatory interest where funds have been withheld from estates for longer than they should have been, and that will be done automatically. People who have more complicated cases will as always be able to go direct to NS&I to have them considered on a case-by-case basis.

[Callum Anderson (Buckingham and Bletchley) (Lab)]

I thank the Minister for providing an update. Many families across the country will be incredibly anxious about this news. Can he tell us a bit more about how he will hold the new executive and non-executive teams to account, to ensure that lessons are learned and there are no more systems failures in the future? Beyond the two Select Committees he mentioned, how will he keep the House up to date?

[Torsten Bell]

My hon. Friend is absolutely right to talk about the anxiety that I am sure some people will be feeling, but it is more than that: we are talking not just about any old savings, but about bereavement cases. We do not want issues to be dragged back up in historical cases—as I said, 75% of them took place between 2008 and 2025, but there are also older cases, too. I appreciate that that will be difficult for many people, and it is our job to ensure that NS&I provides as much support as it can for those people.

On the new leadership, I have been absolutely clear that we will see a delivery plan in May setting out the full timeline for rectifying the errors. As I said, on a longer timeline—although only three months, so there is not long to wait—I am asking Sir Jim to give us his wider review of the lessons from this and for the future of the governance of NS&I.