Post Office Horizon: Redress

Blair McDougall Excerpts

Monday 9th September 2024 Commons Chamber

[Jonathan Reynolds]

I very much agree. This is a major scandal, and we must ensure that the wider lessons and the wider lack of trust, which he correctly mentioned, are addressed in our response. That is fundamental. I have said many times that we might never have discovered the scale of this injustice were it not for the campaigners. That is shocking, and we must all reflect very deeply on that.

[Blair McDougall (East Renfrewshire) (Lab)]

I thank the Secretary of State for his comments, and for his recognition that the issue is about more than redress; it is about the restoration of trust. It has cast a long shadow in constituencies across the country. In my constituency, after years of sub-postmasters desperately trying to keep post offices open in the face of programmes of closures, we now face a challenge to get people to go into them. What is his message to those people, and those wondering whether the culture has changed? What lessons are the new Government drawing, across the public sector, to ensure candour, and to make sure that the culture that we saw in the Post Office is not replicated anywhere else?

[Jonathan Reynolds]

I recognise very much what my hon. Friend says. As I said in my earlier answers, there is an absolute need to not just provide redress but learn lessons for the future of the Post Office and all institutions of the state. Crucially, we must ensure that a business model is in place that rewards postmasters with a decent return for providing an essential service, in an organisation that supports their frontline activities and gives them the income and the prosperity that they deserve for that.