Bill Esterson
Main Page: Bill Esterson (Labour - Sefton Central)(10 years, 5 months ago)
Commons ChamberRead Full debate Read Hansard Text
Michael Fallon
As I have said, it is not satisfactory that dynamic teleswitched meter customers have a choice of fewer suppliers than other customers, although there are technical reasons for that. I am happy to take this matter up again with Ofgem to see what we can do to make it easier for such customers to switch.
Bill Esterson (Sefton Central) (Lab)
A number of my constituents who have switched recently have been hit by significant charges—in one case, thousands of pounds. Given that switching is the Government’s main policy on energy, what can they do to ensure that mistakes are not being made by energy companies and that there is a fair deal for all customers who switch?
Michael Fallon
If the charges are at that level, it is clearly unacceptable. We will look at this with Ofgem to make sure that everybody is entitled to a choice— everybody is entitled to switch—and if there are particular difficulties with dynamic teleswitched meters, they need to be looked at.