South East Water: Disruption of Supply

Debate between Ben Spencer and Emma Hardy

Wednesday 3rd June 2026 Commons Chamber

[Emma Hardy]

One of the first things we did when we came into government was to look at the guaranteed standards scheme. We have introduced increased compensation payments and new standards. Previously, compensation was not being paid when people were under a boil notice, but this Government have introduced that, along with doubling compensation for failings such as supply interruptions, low pressure and sewer flooding. Because of those changes, customers should for the first time be receiving payments for boil notices. We have told water companies to make compensation available to people as soon as possible. We are clear that customers come first. They are the people I care about, and they are the people for whom I am the Water Minister. We will also look at introducing a water ombudsman. In the conversation I had with South East Water on Sunday, I asked it to identify by the end of the week what compensation will be paid to who, and when, and I will be following up on that.

[Dr Ben Spencer (Runnymede and Weybridge) (Con)]

As the Minister is looking into the situation with South East Water, can I also feed back what happened last week, when parts of Weybridge had restrictions on water supply? Although we are supplied by Affinity Water, I think the problem is broader than just our area. Will she urgently review the resilience and availability of water supply, and in particular the impact that new house building will have on supply over the coming years?

[Emma Hardy]

On resilience, one of the things that we want to introduce for the first time is asset standards for water company assets. At the moment, those do not exist; there is no rule or criterion for the standard to which water companies need to maintain their water treatment work, waste water treatment work or pipes, or for how much leakage is acceptable. With the new regulator, we want to introduce those asset standards, which say that companies have to maintain their assets to a certain standard. That should help change things and basically build against what we have seen—admittedly not on this occasion; on this occasion, the company ran out of water—in other cases where infrastructure falls over because it is not adequately maintained and looked after.

That is why the no-notice inspections matter; with those MOT-style inspections, as I refer to them, people from the Environment Agency can go in with no notice, check the assets, mark the water company on them and then give it an enforcement notice to say that it has to improve its assets up to a certain standard. The situation will not be fixed overnight, but having that goal for where we need to get to will help to prevent infrastructure from falling over because it is not properly looked after.

Flooding: Rural Communities

Debate between Ben Spencer and Emma Hardy

Wednesday 18th March 2026 Commons Chamber

[Emma Hardy]

I would not want to advise the right hon. Gentleman, but I think hearts and minds is always a good way to win things in the Department. I do feel confident. There is a conversation about dredging, and the question of whether it is appropriate often comes up. When I have conversations with those from the Environment Agency, their response to me is, “It depends.” It depends on the river, it depends on where the flooding is, and it depends whether we want to move something quickly. Certainly, from everything they have told me, there is not a set policy against something; they just want to do what is best in the area. Of course, if hon. Members have examples that they want me to follow up, I am happy to hear them.

[Dr Ben Spencer (Runnymede and Weybridge) (Con)]

We are still waiting for delivery of the River Thames scheme in my area. While that is happening, we would be very grateful for some dredging, because at the moment there is no River Thames flood alleviation scheme. Will the Minister take this opportunity to reconfirm the Government’s commitment to delivering the River Thames scheme, which affects my constituency but also the neighbouring constituency of Spelthorne?

River Thames: Unauthorised Mooring

Debate between Ben Spencer and Emma Hardy

Tuesday 29th April 2025 Commons Chamber

[Emma Hardy]

Obviously, water is a devolved matter. I do not want to get into an issue for which power is devolved, or I would be instructing a Welsh Minister about what they should or should not be doing. I encourage the hon. Member to write back to the Welsh Minister, and maybe copy in the Secretary of State for Wales. That might be one way forward, rather than a Minister in this place being seen to tell a Minister in a different Government what they should or should not be doing. That would be stretching the confines of this debate, to which I will now return.

We have heard much this evening about the benefits that our rivers and canals bring to so many people in our constituencies—benefits that have been very eloquently articulated by hon. Members. We have heard about the Vikings, about Olympians and about how important waterways are to everyone in our areas. I was pleased to hear about the enforcement success in the autumn, but obviously disappointed to hear that progress has not been what it should have been. I will come on to that issue later.

Our inland waterways are an asset to our country. They are important to our national heritage and provide many public benefits—people live on them, enjoy being by them and use them for leisure and recreation, as well as their historical value. They form an important part of our natural environment by providing green corridors along which biodiversity can flourish, as well as contributing to the growth of local economies, such as through domestic tourism. We have heard quite a lot about that this evening.

The hon. Member for Esher and Walton has eloquently spoken of the beauty and tranquillity of the river in her constituency, and it is indeed one of our most majestic rivers as it winds its way along. Our navigation authorities have an important role to play into the future, and I pay tribute to them all as they maintain our waterways for the benefit of all users. I pay tribute to their staff, who deal with many varied situations on a daily basis, sometimes in difficult circumstances. Those authorities will help to ensure that a significant element of our nation’s key infrastructure is resilient to climate change, and they will help us to meet our net zero targets through sustainable transport and energy generation. They will also contribute to water security through flood mitigation measures and water transfers.

The hon. Member has spoken in detail about overstayed boats in Elmbridge and about boats that are illegally moored or derelict, abandoned or sunk. She has drawn particular attention to the adverse impacts that that is having on the use and enjoyment of the river by other waterway users, including those walking along the Thames path. I was concerned to hear accounts of antisocial behaviour and abuse directed at people trying to enjoy the riverways. She has also described her interactions with the Environment Agency as the navigation authority for the non-tidal River Thames and with other local authorities in the area in seeking to find a satisfactory resolution. I was pleased to hear the comments about the willingness of the local council and the police to work together on this issue.

I recognise the seriousness of the issues in Elmbridge and neighbouring constituencies, the understandable strength of feeling locally and the need for co-ordinated action to address them. I assure the hon. Member that the Environment Agency, which I have spoken to, also understands that and is looking to develop specific actions towards resolutions. I note the point she made about it having a deliverable plan and being seen to be taking action.

In fairness, let me mention the wider context in which the Environment Agency is working when it comes to enforcement. Any enforcement has to be within the law and careful and proportionate. It has discretionary landowner powers, not statutory duties, creating limitations for action on private land and where enforcement would cause disproportionate harm.

[Dr Ben Spencer]

I have had countless meetings with the EA linked with Elmbridge and in trying to deal with this problem, particularly in Desborough cut and Weybridge. Does the Minister think that the EA has sufficient powers in statute to be able to tackle this issue? She just mentioned discretionary powers. Do we need to change the law so that this can be dealt with once and for all?

[Emma Hardy]

I thank the hon. Gentleman for his helpful intervention. I am informed by the Environment Agency that it does have the powers, but I want to take that point away and question the EA about that. Is it a question of needing different powers, or are the powers there through the council and perhaps the police working together?