Railway Stations: Ticket Office Closures

Debate between Baroness Whitaker and Baroness Vere of Norbiton

Wednesday 20th September 2023 Lords Chamber

[Baroness Whitaker (Lab)]

My Lords, the ticket office in my local station does not do advance tickets. How can a would-be passenger who wants to book ahead, and thus save quite a lot of money, get an advance ticket with no ticket office?

[Baroness Vere of Norbiton (Con)]

I cannot comment on the noble Baroness’s ticket office specifically, but 99% of transactions at ticket offices last year could have been made either through a ticket vending machine or online.