(3 years, 6 months ago)
Lords ChamberI reassure the noble Baroness that the £27 billion figure is not a road-building programme; it includes operating and maintenance of the strategic road network. She mentioned a two-pronged approach; this Government are taking a three-pronged approach, which we feel is better. The first area is technological improvements; for example, HGVs are very difficult to decarbonise, so we are going to spend £20 million on a zero-emission freight trial. The second area is regulation, where we are going to ban the sale of diesel vehicles from 2030. The third area is new behaviours—a modal shift. How do we get people on to public transport, cycling and walking?
My Lords, I am delighted that my noble friend and her department are going further and faster. As part of that process, would they consider being much tougher on diesel hybrid cars, where the emissions are far worse than the manufacturers’ present figures, so that we can get emissions down to the right level?
My noble friend is right that we really must look at these plug-in hybrids and make sure that they do what they say on the tin. On ending the sale of diesel cars and vans in 2030, we will also consult on what zero-emission capability looks like, because some that would be for sale after 2030 could be said to have zero-emission capability—it is up to people to respond to that consultation and tell us what that actually means so that we can get carbon emissions down.
(4 years, 1 month ago)
Lords ChamberI do not have an estimate of how many people have been compensated by insurance companies, but I can tell noble Lords that the Competition and Markets Authority is another way that consumers can report businesses which are acting unfairly, and it has received tens of thousands of complaints. For example, action arising from those complaints resulted in TUI agreeing to refund all customers who were owed a refund by the end of September.
My Lords, I declare an interest, having had a holiday cancelled. Does my noble friend agree that while the ATOL scheme is excellent, waiting 90 days to receive repayment is far too long, and will she join me in condemning British Airways for its appalling, obstructive attitude towards making repayments?
The ATOL scheme is very valuable and exists as a safety net to enable people to get their money back if they cannot do so from other sources. While it may take 90 days, consumers can feel reassured that they will get their money back eventually.
(4 years, 2 months ago)
Lords ChamberThe noble Lord has outlined the challenge that I face with great detail and correctness. In the short term, we need to look at ferries and whether in due course the bridge might be opened to pedestrians and cyclists after remedial works. It is a complex task but not one that is beyond the wit of man, and I think that we can crack on and do it. He also mentioned funding. Over the past 16 months while the bridge has been closed, Hammersmith and Fulham Council and TfL have both been able to find various sums of money. I accept that they have not said that they can bear the full cost of the restoration at £141 million, but in March this year the Mayor of London said that he had committed £25 million. I am not sure where that money went.
My Lords, among the many reports that my noble friend has on her desk, has she seen the Hyder Consulting Ltd report of 1997 which highlighted all the problems that the bridge now faces? It underlines the neglect of Hammersmith and Fulham Council, which has not done anything for the past 23 years. Notwithstanding the fact that the bridge is a grade 2* listed property, will she keep on the agenda the idea that the bridge could be dismantled and re-erected in, say, Bishops Park, and a road bridge fit for modern-day traffic put in its place?
In terms of long-term solutions, nothing should be off the table, but at this moment we do not fully understand the extent of the damage to the bridge. I am grateful to my noble friend for mentioning the 1997 report. I have to admit that I have not seen that one, but it will be another for my library, for which I am grateful. I point out that the department has brought in National Rail. You may ask what on earth it has to do with a road bridge, but it has a lot of cast-iron bridges, knows what it is talking about, and its engineers will help us to fix the problems.