Earl of Caithness
Main Page: Earl of Caithness (Conservative - Excepted Hereditary)Department Debates - View all Earl of Caithness's debates with the Department for Transport
(3 years, 7 months ago)
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Baroness Vere of Norbiton (Con)
I do not have an estimate of how many people have been compensated by insurance companies, but I can tell noble Lords that the Competition and Markets Authority is another way that consumers can report businesses which are acting unfairly, and it has received tens of thousands of complaints. For example, action arising from those complaints resulted in TUI agreeing to refund all customers who were owed a refund by the end of September.
The Earl of Caithness (Con) [V]
My Lords, I declare an interest, having had a holiday cancelled. Does my noble friend agree that while the ATOL scheme is excellent, waiting 90 days to receive repayment is far too long, and will she join me in condemning British Airways for its appalling, obstructive attitude towards making repayments?
Baroness Vere of Norbiton (Con)
The ATOL scheme is very valuable and exists as a safety net to enable people to get their money back if they cannot do so from other sources. While it may take 90 days, consumers can feel reassured that they will get their money back eventually.