Emergency Alert Service

Baroness Twycross Excerpts

Thursday 5th September 2024 Lords Chamber

[Lord Harris of Haringey (Lab)]

My Lords, in begging leave to ask the Question standing in my name on the Order Paper, I refer to my interest as chair of the National Preparedness Commission.

[The Parliamentary Under-Secretary of State, Department for Culture, Media and Sport (Baroness Twycross) (Lab)]

Since the launch of the UK Government’s emergency alert system, the capability has been deployed twice: in February in Plymouth to aid an evacuation effort following the discovery of an unexploded World War II bomb; and in April this year as part of flood mitigation in Cumbria. At present, a second national test is not scheduled; however, the Government will continue to ensure the resilience of the system through regular technical testing and consider national tests as appropriate.

[Lord Harris of Haringey (Lab)]

My Lords, I am grateful for that Answer. I am sure that a further national test would be useful, both because there were one or two problems identified first time round and because it would help habituate the general public to these alerts. I am pleased to hear that there have been two cases where the emergency alert system has been used in localised areas. It could, for example, have been used with benefit to inform residents of Grenfell Tower about the change in evacuation policy had it been available at that time. What progress has been made in developing local protocols to ensure that fire services, local police services and maybe local authorities and others are ready to use that system? How quickly can the Cabinet Office authorise those?

[Baroness Twycross (Lab)]

Our thoughts go to everyone touched by the Grenfell Tower inquiry phase 2 report yesterday into the 72 victims of the Grenfell Tower fire. I am sure all noble Lords across the House share the determination expressed by the Prime Minister yesterday that nothing like this must ever happen again. My noble friend will be aware that alerts can currently be targeted down to electoral ward level and that, therefore, in a future incident akin to the horrific events at Grenfell Tower, the emergency alerting tool could now be an important aspect of the emergency response. I reassure him and Members across the House that all local resilience forums can both request an emergency alert and receive extensive training on this capability, which has been made available through the ResilienceDirect website. The Cabinet Office has also worked with the College of Policing’s multi-agency gold incident command programme to integrate awareness of emergency alerts.

[Lord Wallace of Saltaire (LD)]

My Lords, when the UK Government’s resilience framework was launched two years ago, one of its three core principles, as announced, was:

“Resilience is a ‘whole of society’ endeavour, so we must be more transparent and empower everybody to make a contribution”.


Since then, there has been remarkably little publicity, let alone any attempts to engage “the whole of society” in this endeavour. Given the likelihood of flood emergencies, heat emergencies, more pandemics and terrorist emergencies, we ought to be engaged. Will the new Government attempt to engage all of us, not just local government resilience frameworks and others, in making sure that the country is informed about and ready for these sorts of emergencies?

[Baroness Twycross (Lab)]

As noble Lords are aware, the Chancellor of the Duchy of Lancaster will chair a dedicated Cabinet committee to oversee the Government’s review of national resilience and preparedness. As part of this, there will definitely be a focus on this whole-society and whole-system resilience and how we can improve it. It is part of the suite of measures that the previous Government were looking at. I think it could go a lot further but it was essentially the correct idea.

[Lord Cromwell (CB)]

Can the Minister tell the House which companies have the contract for this service? Is Fujitsu one of them?

[Baroness Twycross (Lab)]

Fujitsu does have a role in the development of the UK’s emergency alert system and continues to play a small role in system maintenance. The maintenance contract is scheduled for renewal in October 2025, with the commercial process beginning in the summer of next year. At the time of retender, any potential supplier would need to bid via the Government’s procurement protocols.

[Lord Hogan-Howe (CB)]

My Lords, I think that the noble Lord, Lord Harris, should be commended on his promotion of this system and on making sure that it has been pursued by various Governments. I was disappointed to hear the response that the system is not to be tested regularly and frequently, not least for the reason he gave, which is that people may not understand what these texts are about. There are more likely, frankly, to believe they are being defrauded than they are being provided with genuine information by the state in the middle of an emergency. Are the Government prepared to reconsider the frequency of that testing, to make sure that people are included and understand what the system is about?

--- Later in debate ---

[Baroness Twycross (Lab)]

I will feed that point back to the department, but I did not say there will not be further testing. I said that one is not scheduled currently, but the point was very well made.

[Viscount Stansgate (Lab)]

My Lords, I do not know whether the House is aware that there is increasing scientific interest in the effect of heat on human beings. We are living in a world that is getting hotter, and recent studies such as that produced by the Physiological Society indicate that measures will need to be taken. Will my noble friend the Minister undertake to ensure that this Cabinet sub-committee considers the question of heat resilience and whether emergency responses of the kind we have been discussing in this exchange can be applied to situations where heat is the issue, rather than some other cause?

[Baroness Twycross (Lab)]

My noble friend rightly highlights the danger of heat in terms of its potential impact on the public. As he and other noble Lords will be aware, the summer of 2022 saw the highest ever recorded temperature in the UK. The capability was not in use at the time, but this is an example of the type of event in which an alert would be considered. More recent summers have been somewhat milder, but this is the type of incident that would be appropriate for the use of emergency alerts.

[Lord Stirrup (CB)]

My Lords, does the Minister agree that one way to ensure that the systems are effective would be to have a proper national resilience command and control structure that carried out policy development, gaming, resilience and stress testing, and ensured not only that the technical systems work but that the personnel involved in them were familiar with all the challenges that would face them in the real event?

[Baroness Twycross (Lab)]

Some of the issues the noble and gallant Lord refers to were highlighted by the Covid inquiry module 1. The Government have committed to respond to that within six months and I anticipate that the very valid point he makes will be addressed in that response.

[Lord Harris of Haringey (Lab)]

My Lords, if I might come back, following on from the noble and gallant Lord’s question, can my noble friend give us some indication as to how quickly a localised emergency alert can be authorised? I understand that a whole series of processes has to be gone through, including finding the Cabinet Office duty officer, potentially in the middle of the night. I am sure they are constantly available, but the question is: can it be done in real time, quickly? Obviously, an emergency situation develops very quickly.

[Baroness Twycross (Lab)]

All local resilience forums can request an emergency alert. In my experience, having chaired the London Resilience Forum, the duty officers from the Government are indeed available and able to respond and carry out this type of action very quickly, as would be appropriate given the speed of some incidents that might occur.

[Lord Taylor of Holbeach (Con)]

I have the good fortune to have a house in France in a small village where the mayor has collected all the mobile numbers of everybody in the village and as a result I can sit here and, were I looking at my phone—of course I am not looking at my phone when I am in the Chamber—I could tell there was a heatwave in the part of France I am living in and that I should take the following remedial steps. Does the Minister agree that perhaps one way the Government could deal with this would be by asking people to join these groups locally?

[Baroness Twycross (Lab)]

The noble Lord makes a valid point and what he describes is a good example of community resilience and how communities can best prepare to support each other during an emergency or an incident such as a heatwave. The Government are committed to community resilience and will consider this further as part of the wholescale review of resilience that will commence, potentially later this year.