National Disability Strategy
Debate between Baroness Thomas of Winchester and Baroness Scott of Bybrook(2 years, 10 months ago)
Lords ChamberRead Full debate Read Hansard Text
Baroness Thomas of Winchester (LD) [V]
My Lords, disabled people look forward to being consulted properly on the National Disability Strategy; in particular, on more accessible housing for rent, fair benefit assessments and reliable social care. Does the Minister agree and please will she give us timescales?
Baroness Scott of Bybrook (Con)
My Lords, across government, we are talking continually to stakeholders and charities for disabled people, nationally and locally. There is a commitment across government to continue to do that. On housing, DLUHC—as it is now called—has committed that 10% of the 180,000 homes being built in the affordable homes programme will be for supported housing and I think this is extremely important. We are doing all we can. We know that consulting everybody who needs a voice is difficult, but we will continue to do that across government.
Personal Independence Payments
Debate between Baroness Thomas of Winchester and Baroness Scott of Bybrook
Baroness Thomas of Winchester (LD) [V]
My Lords, I beg leave to ask the Question standing in my name on the Order Paper and declare that I receive a disability benefit.
Baroness Scott of Bybrook (Con)
My Lords, in the majority of PIP cases, there is no appeal. From April 2013 to March 2021, 4.4 million initial decisions following a PIP assessment were made. By June 2021, 9% have been appealed and only 5% overturned at appeal. We have recently made improvements to our decision-making processes to ensure that more disabled people and people with health conditions get the support they are entitled to as quickly as possible.
Baroness Thomas of Winchester (LD) [V]
My Lords, I thank the Minister and welcome that reply—as far as it went. However, is it not high time that assessments right now are improved, which would make most of these PIP appeals unnecessary? If assessors need reports from GPs or other healthcare professionals, they should ask for them at the mandatory reconsideration stage. Does the Minister also agree that there is no point in reassessing those with a progressive condition?
Baroness Scott of Bybrook (Con)
I agree with the noble Baroness’s second point, and that is what we are doing. If a person has long-term health needs, they are not being reassessed as they were. We are changing the way we do things. Since 2019, we have had a holistic approach to decision-making, particularly in the mandatory reconsideration stage after the first assessment. That gives time for people to talk to the claimant and get further evidence to support their claim. This means that fewer people are now going to appeal.
Disability Benefit Claimants
Debate between Baroness Thomas of Winchester and Baroness Scott of Bybrook
Baroness Thomas of Winchester
To ask Her Majesty’s Government what steps they are taking to ensure that guidance to frontline staff on how to treat vulnerable disability benefit claimants is followed.
Baroness Scott of Bybrook (Con)
The DWP has a range of methods in place to ensure that front-line colleagues follow the guidance correctly when supporting vulnerable customers. These include quality checking of calls with claimants, examining notes and other actions, as well as checking the technical aspects of a case. DWP staff also have clear escalation routes in place to help colleagues support vulnerable customers. These include referral to vulnerable customer champions and advanced customer support senior leaders, who can help where additional support needs are identified.
Baroness Thomas of Winchester (LD) [V]
My Lords, I welcome that reply as far as it goes, but what we need to know now is what measures the Government have in place to identify vulnerable disability claimants who have died, some by suicide and some by serious harm in which the DWP or its contractors may be implicated.
Covid-19: Department for Work and Pensions Update
Debate between Baroness Thomas of Winchester and Baroness Scott of Bybrook
Baroness Scott of Bybrook
I thank all noble Lords who have spoken so far who have thanked the staff in the DWP, who have been amazing and are still under huge pressures. The noble Baroness asked a lot of very detailed questions that I will not try to answer at the moment, but I promise her a written response as soon as I get back through to the office tomorrow.
Baroness Thomas of Winchester (LD)
My Lords, I am concerned about online tribunals for PIP appeals that do not allow tribunal members to question claimants directly by speaking to them, as they can in face-to-face tribunals. Could this not be done by phone, as well as online?
Baroness Scott of Bybrook
I thank the noble Baroness very much. I know that this issue is dear to her heart. However, in line with government guidance, face-to-face hearings obviously had to be stopped. First-tier Tribunals —ones for social security and child support issues—have been replaced with telephone hearings and the use of other remote hearing technologies. As many of those hearings as possible have to be held remotely. All parties in the hearings are being contacted directly to confirm how they can be part of that tribunal. We are also working very closely with our colleagues in HMCTS, who continue to undertake paper-based and telephone hearings. The DWP continues to join these when directed to do so. What is important is that we are working with HMCTS to test video hearings, because that would be a great way forward.