Rail Fares

Baroness Pidgeon Excerpts

Thursday 18th September 2025 Lords Chamber

Asked by

[Baroness Pidgeon]

To ask His Majesty’s Government what steps they are taking to simplify rail fares for passengers.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, the fragmented railway we inherited has a fares system that passengers neither understand nor trust. We are addressing this through delivering pay-as-you-go, with simpler fares in London and the south-east, Greater Manchester and the West Midlands, and trialling digital pay-as-you-go in the east Midlands and Yorkshire. On long-distance routes, we are learning from the LNER trial to make long-distance fares easier to understand.

[Baroness Pidgeon (LD)]

I thank the Minister for his Answer. While it is good to hear about initiatives in some parts of the country, passengers have faced rail fare increases year after year for an unreliable service. I therefore ask the Minister, when will passengers have simplified rail fares so they can be confident they are not being ripped off every time they catch a train?

[Lord Hendy of Richmond Hill (Lab)]

The noble Baroness is right that people are very uncertain about buying tickets and do not trust that they are getting the best value. The fares system has grown like Topsy over the last 30-odd years. There are 50 million fares in the British railway system and, in order to eat the elephant, we have to do it in pieces. We are starting; nobody has previously started. The noble Lord, Lord McLoughlin, once said to me that he had tried to do it as Secretary of State and the system had not allowed him to make the progress he had hoped for. We are making progress, but it will take time. Meanwhile, the Passenger Railway Services (Public Ownership) Act has enabled train operations to come back into public ownership. The noble Baroness will know, because she met the managing director of South Western Railway, that he inherited a fleet of 90 trains, 84 of which were in sidings. Today, 21 of them are in service. I think that that is progress.