Police, Crime, Sentencing and Courts Bill

Baroness Neville-Rolfe Excerpts

Lords Hansard - part two & Committee stage
Wednesday 17th November 2021 Lords Chamber

[Lord Coaker (Lab)]

My Lords, it is good to stand to move this important amendment here this evening. I declare my proud interest as a member of USDAW and of the Co-Operative Party. Amendment 263, in my name and that of the noble Baroness, Lady Bennett, provides for a specific offence of assaulting, threatening or abusing a retail worker, punishable by up to a 12-month sentence, a fine or both. I also rise in support of Amendment 264, from the noble Baroness, Lady Neville-Rolfe, and my noble friend Lord Hunt of Kings Heath, which I am pleased to add my name to. It provides for increased sentencing where an offence of common assault, battery, threatening or abusive behaviour, or intentional harassment is committed against a retail worker. It provides for, on summary conviction, 12 months or a fine, or both, and, on indictment, a sentence of up to two years.

I am very proud to present these amendments; this is a crucial issue for all of us across this Chamber and, indeed, in the other place, and one which has huge cross-party support, as we all want to do more for our retail workers. I am sure that the Minister is only too aware of this. An amendment in the House of Commons recently received significant attention and support from the Government Benches as well as the Opposition Benches. The issue has been campaigned on for years by workers, unions, parliamentarians, people who are interested in it and by the retail industry itself. It is time for the Government to act, and this Bill provides them with the vehicle to do that.

I hope noble Lords will bear with me while I talk a little about the scale of the problem. The Co-operative Group estimates that today, across its stores, 12 shop workers will be attacked and more than 110 will be abused and threatened. The British Retail Consortium estimates that, across the sector, every day 450 shop workers are abused or attacked. None of us condones that or thinks that it is acceptable; none of us is anything other than appalled by that fact.

The truth is that it seems to be increasing at a considerable rate. The Co-op Group, again, estimates that, in stores across the UK, there was a 650% rise in violence and a 1,700% rise in abuse towards their colleagues between 2016 and 2020. So, clearly, there is a major issue which individual retail and shop workers are facing every single day. Yet was it not just a few months ago that we were all talking about how essential these retail and shop workers, and others working in this sector, were to all of us? The pandemic gave us the chance to recognise the importance of people who perhaps in the past we had taken for granted, but whose real service to us we now recognised.

I do not know about anybody else, but during lockdown, going to the shops sometimes to get an essential supply became a day out. I am sure we are all aware of that. It was a fact that in every shop, store, service station or garage you went to, you actually met somebody else, and, frankly, particularly at the beginning of the pandemic, we had no real idea about the consequences of the level of human interaction that retail workers were having to do every single day as part of their job to keep us supplied with food and the services we needed. We talk, quite rightly, about what police officers and other emergency workers did, but the bravery of those workers as well is something that I know we all salute.

Now is the time for us to say that we recognise what they did during the pandemic and the service they provided, and perhaps for the first time properly recognise the importance of what they gave to the community as a whole. Is it not now time for us, as legislators, to respect that and act to create an offence or do something that actually delivers for them and prevents some of the unbelievable abuse that they receive? Let us remember as well that sometimes, of course, shop workers are targeted simply for enforcing the laws that we pass, whether it be laws on age-restricted products, or indeed, during the pandemic, laws with respect to wearing masks, and so on.

We also have to challenge the police and others on those instances when crimes were reported but the response was not what we would expect it to be. It is true that the police need to recognise that it is regarded as a serious matter when somebody is abused or threatened in a shop. Indeed, according to a freedom of information request made in 2020 by the Co-op Group, and bearing in mind that only serious incidents are reported, the police failed to attend in 65% of the incidents reported in Co-op stores. We need to do something about that.

We have had a Private Member’s Bill from the Labour MP, Alex Norris. In the past three years, there have been two separate Private Members’ Bills, both of which received strong cross-party support. My noble friend Lord Kennedy would wish me also to point to his work in this area—I would be in trouble if I did not. The Scottish Government have introduced a new offence following a Private Member’s Bill brought forward by the Labour MSP, Daniel Johnson, again supported by USDAW. So it can be done, and we are looking to the Government to act.

While the Bill was in the Commons, the leaders of 100 brands, including Tesco, Sainsbury’s, IKEA and Aldi signed an open letter calling for greater legal protection for retail workers, again showing their support. Abuse is not part of the job, and it should never become normalised, common or accepted. Nobody should go to work expecting to face abuse, threats or violence, but if these do happen, people need to be confident that the system is on their side. The current situation clearly needs to change, and the only way to do that is through strong and decisive action in Parliament.

Despite overwhelming evidence of the problem and a clear call for action from workers, employees and representative groups from across the sector, we are still waiting for the Government to respond, in stark contrast to the Scottish Parliament. I look forward to the response from the Minister, who I know cares about this issue, and hearing how she will respond to the pleas being made. There is a perfect opportunity to address this in this Bill. It is time for the Government to act; the time for waiting has stopped. I look forward to the Minister’s reply.

[Baroness Neville-Rolfe (Con)]

My Lords, I offer strong support for adding a new power to this Bill to try to stop the disgraceful assaults on retail workers. I am glad that speaking today links me to my old friends at the trade union USDAW and the British Retail Consortium. I own some retail shares, notably in my previous employer, Tesco, and I should also refer to my register of interests.

It has been a very difficult 18 months for store workers. They have been the heroes of Covid, responding magnificently by keeping food on the shelves and delivered to our homes throughout. They have had to keep going relentlessly and cope with the bewildering array of changing Covid rules and regulations, often at a time when they are short-staffed because of the impact of the pandemic.

Nearly 3 million shop workers face a rising threat of violence as a result of customer anger at mask wearing, shortages and irritating or changing store guidance on Covid. This has added to assaults from those challenged for trying to buy alcohol, knives and so on illegally, and also attacks from shoplifters. I remember well dealing with what is probably now a relatively minor case when I was working in Tesco at Brixton. The woman concerned had several jars of coffee up her trousers and struggled and bit as we tackled her.

As the noble Lord, Lord Coaker, mentioned in his compelling speech running through the long history of this problem, the British Retail Consortium says there were 455 incidents a day at stores in 2020, despite a huge investment in security measures such as body cameras, guards and panic alarms. A lot of this is related to wider criminal activity such as knife crime and drug-taking. It is a real worry for small shops: attacks can affect their viability and contribute to the disturbing rate of high street shop closures. It is also a huge issue for the larger retailers, which is why so many of their CEOs, including those of various Co-op groups, have come together to call for action in a recent letter to the Prime Minister. I will give an example: when I approached Tesco for an update, it said it faced over 1 million criminal incidents in 2020-21 and estimated that, on current trends, this would increase by another 20% this year unless something was done.

Police, Crime, Sentencing and Courts Bill

Baroness Neville-Rolfe Excerpts

Lords Hansard - Part 2 & Lords Hansard - part two & Report stage
Wednesday 15th December 2021 Lords Chamber

[Baroness Harris of Richmond (LD) [V]]

My Lords, I declare an interest in that my son works in retail. I have added my name to that of my noble friend Lord Dholakia on Amendment 114 in this group. This threshold needs removing from the Anti-social Behaviour Act, and here we have the perfect opportunity to do it.

Retailers keep UK plc going. They provide us with the goods we need to live our lives, no matter what. They are key workers, but they do not have the key support they need. It is shocking that retailers lose £770 million a year to retail crime. Between the 307,000 shops, this comes to an average of almost £2,500 per shop, per year. Noble Lords may say that this amount of money could easily be a sunk cost for our supermarkets —but not for our independent shops. Assuming an 8% margin, retailers such as those belonging to the British Independent Retailers Association would have to make sales of almost £32,000 for a small shop just to make back what they have lost to these criminals. This is while the level of retail crime is still increasing: by 19.1% between 2014 and 2018, compared with 4.96% between 2010 and 2014, before the Anti-social Behaviour, Crime and Policing Act was given Royal Assent.

As only one in 20 of all shoplifting offences are now prosecuted, it cannot be a shock that such odds are likely to give any wily criminal the feeling that their crime does not matter and that they can do what they want with little or no consequence. Is it any wonder that retailers feel that, while they are being punished, perpetrators of retail crime are not? This needs to change. Retailers need to feel that they have the Government’s support and that they are not the ones being punished when someone steals from their shop. I therefore support this amendment from my noble friend Lord Dholakia.

[Baroness Neville-Rolfe (Con)]

My Lords, I support the noble Lords, Lord Coaker and Lord Kennedy. I shall speak to my Amendment 104FB, which would require the Secretary of State a year hence to carry out a review of the adequacy of police resources devoted to assaults on retail workers. Like the noble Lord, Lord Kennedy, I always had very good relations with USDAW in my many years as—I suppose you could say “a retail boss”—an executive at Tesco.

I start with an enormous thank you to my noble friend the Minister for arranging a meeting with the retail industry bodies, USDAW and several parliamentarians, including myself, with a star cast of the Deputy Prime Minister, the Home Secretary and the Attorney-General. We all felt, for the first time, that we were having a high-level and constructive discussion on what could be done across the board about violence and abuse of retail staff. That is against a background of 455 security incidents a day, according to the BRC, and very few prosecutions.

The police response to these incidents has historically been inadequate. We need to ensure that the police have the right resources and can put a higher priority on prosecuting these retail crimes. This is particularly important given the role of retail workers in enforcing Covid restrictions such as masks, but also in addressing knife crime and shoplifting, as the noble Baroness, Lady Harris, explained, which in my experience is often caused by the need for individuals to get drugs, so it feeds into drug crime as well.

At the Zoom meeting, the industry welcomed the fact that the Government had recognised the seriousness of the issue and tabled Amendment 84, which we have heard about from my noble friend. This would mean that the worst offenders could see tougher sentences. The industry also very much welcomed the new relevant instructions from the Home Secretary and from the Attorney-General.

However, it is important to ensure that this new measure has the desired effect in terms of police effort. I believe there should be a regular review to monitor its effectiveness, hence my amendment proposing a review in a year’s time, which I hope the Minister will feel able to support.

[Lord Dholakia (LD)]

My Lords, Amendment 114 is in my name. We discussed it in Committee and I have studied at great length the response from the Minister. Unfortunately, it has not satisfied many retail traders, whose income depends on crime being prevented. The consequences for shop insurance and livelihoods depend on proper action on low-level crimes.

In 2014, a change in the law meant that shop theft valued at less than £200 would not be charged through the courts but, rather, would be tried summarily. The reasoning behind that was to make the prosecution of cases more efficient. The Government may claim that that has happened, but that is only because the courts no longer see the problem and no longer see that it takes an average of 30 convictions for this type of criminal to go to jail. The burden has fallen on small retailers, who now see savvy criminals exploiting the situation to steal with virtual impunity.

The cost of retail crime to retailers is huge. My noble friend Lady Harris mentioned the cost, according to figures supplied to us by the British Retail Consortium, to those such as members of the British Independent Retailers Association. Money that could otherwise be used to improve facilities, raise wages and improve the offers to consumers instead goes straight into the pockets of criminals.

--- Later in debate ---

It is very nice when, occasionally, you get plaudits from all around the House, so I am going to bask in it for one second and thank noble Lords—it will not happen often.

[Baroness Neville-Rolfe (Con)]

Before my noble friend sits down, perhaps she could get one final plaudit for her terrific performance in this area by agreeing that the Home Office, and indeed the other departments—the Ministry of Justice and the Attorney General’s Office—will look with favour on a discussion with the retail and indeed the wider sector on the impact of these changes, say, in a year’s time. I think she rightly said that what matters is the experience of retail and other workers in the light of the new law. I fear perhaps that not much progress might be made, so if we find that we need to review this in a year’s time, I hope she will look positively at that.

[Baroness Williams of Trafford (Con)]

I am more than happy to do that. In fact, I think it would be a very good idea to meet up, because the discussions have been positive and fruitful over the last period. So, yes, I am very happy to do that in support of my noble friend.

I welcome the support for the government amendment, as I have said. I think it makes a real, significant step forward. Let us keep it monitored, as my noble friend said.

Police, Crime, Sentencing and Courts Bill

Baroness Neville-Rolfe Excerpts

Report stage
Monday 17th January 2022 Lords Chamber

[Lord Hendy (Lab)]

My Lords, no one likes pickets. Even pickets do not like picketing. However, these clauses impinge on the right to picket, the right to picket is a fundamental aspect of the right to strike, and the right to strike is a fundamental aspect of the right to bargain collectively, which is a fundamental aspect of democracy at work.

Picketing is a highly regulated area of the law in a very sensitive political area. It has been regulated by legislation since 1875 and the last statutory amendment was in the Trade Union Act 2016. There is also a code of practice regulating picketing. There are no exemptions for pickets from either the criminal or the civil law, but these clauses will restrict even further the limited right to picket.

On the issue of noise, other noble Lords have pointed out the vagueness of the concepts involved here, which will impose a great burden on the discretion of the police in deciding what is noisy and what is not. It is notable that legislation has—and workers are very familiar with this—imposed limits on noise by way of decibels and duration in many industries. Those scientific techniques are not used here.

The very purpose of a picket in a trade dispute is to cause

“disruption to the activities of an organisation which are carried on in the vicinity”—

namely, the employer. So pickets will be caught. I note that the amendment states that

“serious disruption to the life of the community”

may include two situations: first, the supply of

“a time-sensitive product to consumers”

and, secondly,

“prolonged disruption of access to … essential goods or any … service, including, in particular, access to … the supply of money, food, water, energy or fuel … a system of communication … a transport facility … an educational institution, or … a service related to health.”

It does not take an expert to know that picketing is put at risk in almost every sector of the economy by these clauses, and it is for that reason that I have added my name to those of the noble Lord, Lord Paddick, my noble friend Lord Hain, and the noble Baroness, Lady Jones of Moulsecoomb, in asking for these clauses to no longer stand part.

[Baroness Neville-Rolfe (Con)]

My Lords, I also believe in freedom and in common sense. There are a number of provisions in this group, including the list we have just heard from the noble Lord, Lord Hendy. Now as I understand it, the Government are responding to the National Police Chiefs’ Council’s concerns. The council feels that, in the new world that has been described by others, public order legislation is not any longer appropriate and does not allow them to respond to the sort of disruptive protest tactics being used by some groups today that perhaps would not have been used in the past. I look forward to the Minister’s response, particularly on the issue of noise, which people have highlighted.

I have two questions to add. First, how will these provisions help against Insulate Britain and what its members have been doing? How will the new arrangements work, particularly the developments as regards juries that others have mentioned? Secondly, I know that there have been concerns about the overuse of delegated powers in this part of the Bill. Indeed, there was an excellent debate in the House last week on that very issue, which some noble Lords were present for. What were the recommendations from the DPRRC and Constitution Committee in this area, and can my noble friend explain how they have been met? My understanding is that definitions of “serious disruption” have now been added to the face of the Bill, which was a concern. But does that meet the concern expressed by our committees?

[Lord Paddick (LD)]

My Lords, I remind noble Lords that this group includes 26 amendments, and that noble Lords are entitled to speak only once on each group, in case people were thinking of having another go. I cannot possibly speak on all 26 amendments; if I spent only one minute on each, I would be here for 26 minutes. But we on these Benches oppose all the measures in Part 3 of the Bill, including the new government amendments introduced late at night in Committee. We will come to those in a later group.

I am a former senior police officer and part of a small, specially selected group of senior police officers trained in the policing of protests. My view, and the view of the majority of police officers interviewed by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services, contrary to what the noble Baroness, Lady Neville-Rolfe, has just said, is that the limiting factor in the policing of protests on the police’s ability to control protests is the number of suitably trained police officers available, not a lack of police powers or legislation.

Not only are new powers and new offences unnecessary but there is a very real danger of dragging the police into political decisions on which protests should go ahead and which should not, as the noble Baroness, Lady Fox of Buckley, has just said. There is a very real danger of more scenes like those we saw at the Sarah Everard vigil on Clapham Common happening with greater frequency. There is a real danger of more and more police officers being drawn into policing protests to enforce more and more restrictions and bans, taking them away from policing their communities and, as a result, further undermining trust and confidence in the police and their ability to enforce the law.

I spoke at length in Committee and do not intend to repeat myself. I refer noble Lords to the Official Report. We support all the non-government amendments in this group. Particularly, we do not agree that protests should be banned because the police think they might be too noisy—so we will be voting in support of Amendment 115.

We agree with the former Conservative Home Secretary who led on the original public order legislation in 1986 that the police should not be able to dictate where and when public meetings or assemblies should take place or to ban them completely. To quote Lord Hurd of Westwell,

“that would be an excessive limit on the right of assembly and freedom of speech.”—[Official Report, Commons, 13/1/1986; col. 797.]

The Minister may say that the provisions simply bring limitations on assemblies into line with the limitations on processions, but I ask what has changed. It is still an excessive limit on the right of assembly and freedom of speech. I will therefore be testing the opinion of the House on Amendment 132. These measures are an outrageous limitation of people’s fundamental right in a democracy, and we oppose them.