High Streets (Built Environment Committee Report)

Baroness Miller of Chilthorne Domer Excerpts

Tuesday 13th May 2025 Grand Committee

[Baroness Miller of Chilthorne Domer (LD)]

My Lords, it is always a pleasure to follow the noble Baroness, Lady Andrews, with her knowledge and expertise. I think she put it in a nutshell when she described a high street where things can get done as opposed to just bought. My thanks go to our new chair, the noble Lord, Lord Gascoigne, for so ably introducing this debate, and to our previous chair, the noble Lord, Lord Moylan, for guiding us through what could have been a very complicated issue and arriving at a pretty succinct report.

We had a lot of discussion about why a high street is important and who should be responsible for its revival. Of course, we found that there is no one blueprint but our report highlights the factors important to success. It is clear from the evidence we received that a proactive local authority is very important, especially in pump-priming, but the role of the wider community after that is critical—businesses big and small and community organisations are all crucial.

We heard from Frome in Somerset. Its town council began that pump-priming process by hiring a town centre manager and engaging with a local entrepreneur. It has a multi-pronged approach to reviving and maintaining the health of its high street, which has been incredibly successful. Especially compelling was its use of markets to increase footfall and provide opportunities for smaller independent retailers, and it recognised the role that culture plays.

Moving from the positive to the negative, I want to highlight the shocking evidence—I was certainly shocked—that we received from the Royal Society for Public Health. It found that one-fifth of the general public do not go out as often as they would like due to their concern about the lack of public toilets. We can guess which fifth that is: the elderly and those with small children, the very groups who may already suffer from isolation and loneliness. They are not going out as often as they would like just for fear of being caught short. For the elderly, this is inevitably an increasing concern and it is a very important concern, too, for parents with children out of nappies but still young. Of course, urinating in public is an offence and one that authorities sometimes have to invoke to deal with public nuisance caused by alcohol consumption followed by wanton urination, but that is a completely different issue. As our report says:

“Public toilets make it possible for everyone to use the local high street with confidence and comfort”.


Local authorities need to be proactive in finding ways to provide such an essential facility. It is one of the most basic health and dignity issues, but there has been a shocking decline in provision of public toilets.

Accessibility was also found to be lacking, by and large. I will not spend a lot of time on transport and car parking, but that was an important issue, as was access for wheelchairs and those using walking frames, for example. I have recently begun to notice how incredibly important this is, since my husband had a stroke. You notice how there are so few dropped pavements, for example, which would make life so much easier.

The timing of the Government’s response was quite difficult because there was an election between publication of our report and the response. Perhaps one of the most disappointing parts of this Government’s response was on parish and town councils. As the local authorities most involved in their community, they are ideally placed to be the most proactive in high street revival, but the Government’s response to our suggestion that they should be able to bid directly for funds was only that they

“will continue to look at”

it. I hope the Minister will be able to say a bit more today and that we will be able to debate this further in the forthcoming devolution Bill.

One of the most compelling sections of our report is that which concerns public service delivery, which the noble Baroness, Lady Andrews, touched on. We heard that the public are very keen to have NHS services located on or relocated to the high street, not least because the transport links may well be better and because it increases footfall for businesses. We heard evidence from Councillor Vikki Slade, who was the council leader in Poole and is now MP for Mid Dorset and North Poole. She explained how the public services they had introduced to ex-retail space—an NHS out-patient centre, a library and some charity space—had “completely reinvigorated the town”. Of course, the big traditional department stores have closed and the challenge facing many high streets is what to do with that space. We heard from Barnsley, whose local authority had to be pretty dogged, frankly—given its setbacks—to arrive at its Glass Works redevelopment project, which includes open space, an NHS diagnostics centre, a market and much more.

Success stories are out there, from small towns to small cities, but sometimes that has been despite the propensity of central government to change funding models so often. The previous Government had a very time-consuming and wasteful bidding process. One of our main recommendations, in paragraphs 173 and 174, is that there is still a role for an appropriate bidding process, but it must be highly simplified and possibly involve a two-stage system with a simple initial bid that would be developed if successful. The Government acknowledged this in their response and mentioned the reform to the long-term plan for towns. Can the Minister tell us any more about that today?

Another issue we heard a lot about was green space. Our evidence underlined the value of having space in which to socialise and spend time without having to spend money—a point emphasised to us by the young people we engaged with. I thank those involved in the House of Lords engagement programme, who produced some very lively groups of young people. We heard that it is not just about prettifying with hanging baskets; it is about usable space.

There is plenty of evidence, too, about the benefit of green space and nature to mental health and physical well-being. Here, I have to praise Lambeth Council, which, in the 20 years that I have had a flat in the borough, has transformed many of its green spaces, including with things such as outdoor gyms. It is fantastic. This does not seem to be controversial until developers realise that green spaces are a cost to them and local authorities could see them as a cost, as they produce no rates or council tax. There is no national statutory green space standard, but it is reasonable to hope that the Planning and Infrastructure Bill might have a genuine element of seeing green space as critical to good development.

Things to appreciate in the Government’s response include high street rental auctions and community right to buy. The Government correctly said in their response:

“High streets matter … because they reflect the wider state of the economy and the public realm”.


That is very true. Valuing the public realm is, to me, the essence of what we should be looking for and enabling in a high street. The private realm has been good at looking after its own and I hope this report makes a contribution to rebalancing that trend.