Organ Donation (Deemed Consent) Bill

Debate between Baroness Manzoor and Lord Berkeley

Committee: 1st sitting (Hansard): House of Lords
Friday 1st February 2019 Lords Chamber

[Lord Berkeley (Lab)]

I may have misheard, but I do not think the Minister answered my noble friend’s question about donor cards. If she does not have an answer, will she write to him?

[Baroness Manzoor]

I thought I had, but if my answer was not clear enough, I will of course write to the noble Lord.

A campaign will take place before the new system is brought into force. The Government fully understand that changing the culture around organ donation requires continuous engagement with the public and that the communications campaign alone will not achieve this.

My noble friend Lord McColl raised the important issue of a zealous doctor taking the organs of one’s loved one without consulting the family. I reassure him that it is unlawful to remove organs and tissues for transplantation purposes without appropriate consent as defined in the legislation. The Bill sets out the system of deemed consent, and families will play an important role in establishing the views of the deceased. If organs and tissues are removed without proper consent, an offence is committed. This is clearly set out in the Human Tissue Act 2004.

The noble Baroness, Lady Jolly, asked about opting in and opting out. I understand the point she made about having an opt-out card, and my noble friend also made that suggestion. People do not usually carry the card at the time of donation. That is why it is vital to record a decision on the organ registry, which nurses always check. It will show what the deceased wished.

As set out by my noble friend Lord O’Shaughnessy at the Bill’s Second Reading, the Secretary of State will continue to uphold his duty to promote organ and tissue donation, as set out in the National Health Service Act 2006. This duty has been delegated to NHS Blood and Transplant which, after the initial national communications campaign, will promote deemed consent as part of its ongoing awareness-raising activity each year. The Government are planning to spend around £18 million on communicating until 2021-22 and to fund follow-up campaigns after that. The campaigns and the relevant information made available to the public will cover all aspects of how the new arrangements will work, including the role of the family.

My noble friends Lord McColl and Lord Lansley and the noble Baroness, Lady Randerson, spoke about funding the system. We will make sure that the system is funded as it should be. I assure noble Lords that we are working closely with NHS Blood and Transplant on its operational costs, which we will fund.

My noble friend Lord McColl mentioned that specialist nurses do not attend donors in 10% of cases and do not speak to the family. Specialist nurses for organ donation attend to speak to the family whenever they are informed of a potential donor. In a very small number of cases the nurses are not contacted, but this is often because the family has already raised the issue with their doctor and stated that they do not want donation to occur and do not wish to speak to a specialist nurse. NHS Blood and Transplant is working to achieve 100% referral and family approach.

I thank the noble Lord, Lord Carlile, for his support. Our ambition is to reach 80% of the population of England, so we are very ambitious. It is important that we do this. As I said, the Government intend to spend around £18 million on communications in 2020-21.

I hope that I have given noble Lords enough reassurance. If even one life is saved as a result of this change in culture—and we are looking for a change in culture—it must surely be worth it. I hope that, with the further assurances that I have given my noble friend and have categorically put on record, he will be able to withdraw his amendment.

UK Visas and Immigration: Customer Charges

Debate between Baroness Manzoor and Lord Berkeley

Thursday 18th October 2018 Lords Chamber

[Baroness Manzoor]

I do not agree. There is accountability for the service. UKVI set up clear quality standards to monitor the service offered. I hope that the noble Lord will be pleased to hear that 98% of the targets for quality, timeliness and responses to issues are met. I will give an indication of the number of cases that come in: the volume of calls to the contact centres exceeds 100,000 people making inquiries per month. That is an awful lot of people wanting to come to the UK who are prepared to pay for the service.

[Lord Berkeley (Lab)]

My Lords, has the Minister done any sensitivity tests? Would doubling the charges reduce the number of people who inquire and may want to come here? Is that not what the Government’s policy is all about?

[Baroness Manzoor]

Absolutely not. It is about streamlining a service, providing good customer service and building on the digital platform for UKVI to provide an improved service. From January next year, it will provide services across the country where people living in the UK who want citizenship can have their visas or documents updated. Individuals can even be visited at their business premises or in their home. That is an exceptional service.