Social Security: Claimants

Baroness Lister of Burtersett Excerpts

Wednesday 30th November 2016 Lords Chamber

Asked by

[Baroness Lister of Burtersett]

To ask Her Majesty’s Government whether, in the light of the public debate around the film “I, Daniel Blake”, they plan to set up a review of the treatment of claimants in the social security system.

[The Minister of State, Department for Work and Pensions (Lord Freud) (Con)]

We aim to keep all our policies under constant review to ensure that they continue to function effectively and fairly. The film is one person’s interpretation of the benefit system. I make it clear that our staff, who work incredibly hard day in and day out, are committed to supporting the most vulnerable and helping people who are able to find work to get a job.

[Baroness Lister of Burtersett (Lab)]

My Lords, I fear that Ministers have missed the point of this powerful and well-researched film, summed up in the final words of Daniel Blake’s demand for respectful treatment:

“I am a citizen, nothing more, nothing less”.

What will the Government now do to transform a culture of suspicion and sanctions, the costs of which are highlighted in today’s damning National Audit Office report, to a culture of citizenship for the sake of both claimants and staff?

[Lord Freud]

The staff of the DWP, who I think are effectively being attacked in that Question and by its implications, have really transformed the way that they approach this. With the work coach transformation they are tailoring requirements to the needs of individuals, following a thorough discussion with them on what their needs are in order to get them to play an economic part in this country.