Nuisance Callers Debate

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Baroness Hayter of Kentish Town

Main Page: Baroness Hayter of Kentish Town (Labour - Life peer)

Nuisance Callers

Baroness Hayter of Kentish Town Excerpts
Wednesday 11th May 2016

(8 years ago)

Lords Chamber
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Baroness Neville-Rolfe Portrait Baroness Neville-Rolfe
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As I said, talks are going on between the TPS and Ofcom, but the new CLI rules that come in next week apply to all UK-registered marketing operations even if they operate from abroad. However, we are also working internationally with other regulators—the equivalent of our Information Commissioner—in the US, India, China and so on. Indeed, I am going to China myself in the summer, and this subject needs to be raised there.

Baroness Hayter of Kentish Town Portrait Baroness Hayter of Kentish Town (Lab)
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I hope they are very polite to you there.

None Portrait Noble Lords
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Oh!

Baroness Hayter of Kentish Town Portrait Baroness Hayter of Kentish Town
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Sorry. Nuisance calls are still clearly a menace despite our amendment that led to mandatory caller line identification. The problem with fines is that they are either very small and do not hurt the company or so big that they put the company out of business and it reappears as a phoenix company. Would the Minister give some consideration to giving the Information Commissioner the powers to hold directors of these companies to account, rather than simply relying on fines?

Baroness Neville-Rolfe Portrait Baroness Neville-Rolfe
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I will certainly be very polite during my trip to China. I thank the noble Baroness for her collaboration on this important issue during the passage of the Bill. We are bringing in a number of measures, including strengthening the direct marketing guidance, which includes the possibility of making consent time-bound, because one problem is that you tick the box and that may enable people to make nuisance calls. The point that she makes about directors, particularly where a company has gone bust as a result of a large fine, is one that we should look at.