Rail Services: Cumbria

Baroness Hayman of Ullock Excerpts

Wednesday 20th June 2018 Westminster Hall

[Tim Farron (Westmorland and Lonsdale) (LD)]

I beg to move,

That this House has considered the future of rail services in Cumbria.

It is an honour to serve under your chairmanship, Dame Cheryl. I will try to make my speech a little shorter than it would have been, to allow time for the hon. Member for Barrow and Furness (John Woodcock), who shares my deep concerns on this issue.

The Lakes line, between Oxenholme and Windermere in my constituency, may be only a short, 12-mile stretch of railway, but when it comes to significance, it punches far above its length. The Lake district is in its first full year of being a world heritage site, meaning many thousands more tourists, at least, visiting our part of the world. The Lakes line is essential to those visitors accessing the astounding natural beauty of the national park and surrounding areas and the wonderful tourism industry that provides such a breadth of experiences for locals and visitors alike. Our tourism industry generates £3 billion a year, supports 60,000 jobs and is vital to our local economy, but the Lakes line service is not only used by tourists. It is also a key part of the lives of many locals. It is used by hundreds of commuting schoolchildren and workers and is a means of accessing vital services—or at least that is how it used to be. Over the past few months, that has all changed.

When 200 of us walked in protest along the length of the Lakes line 10 days ago, what had been a bustling line was deserted. There were no people at the stations and no trains on the tracks. And let us not fall into the trap of believing that the new timetables are entirely to blame for this catastrophe. Services on the Furness line and the Lakes line have been consistently failing and regularly cancelled ever since Northern took over the two lines in April 2016. This April alone saw 160 cancellations just on the Lakes line. By itself, that substandard provision would be totally unacceptable, but Northern has taken underperformance to new heights.

Like so many others in Cumbria, I was horrified to hear Northern’s announcement on Monday 4 June that all trains on the Lakes line were to be completely suspended—a train line with no trains. The Northern franchise is huge, covering all the local and commuter services in the north-east, Yorkshire and almost all the north-west of England, yet since the introduction of Northern’s interim timetable on 11 June, one in five of all the cancellations on the entire huge network has been on the relatively small Lakes line. Indeed, it is the only line in the country on which services have been completely suspended. That is beyond unsatisfactory; it is completely unacceptable.

However, Northern has not stopped there. We learned on Friday that Arriva Northern had extended the suspension by a further two weeks, to 2 July. That was possible only because the Government had rubber-stamped its request to extend that appalling suspension. A spokesperson for the Department for Transport said that it did not object to that “operational decision”, despite the fact that the Secretary of State himself had assured me that he was

“not prepared to accept more than the current two weeks”

and that he had been

“clear to Arriva that doing this over the long term is simply unacceptable”.—[Official Report, 4 June 2018; Vol. 642, c. 58.]

Those are the Secretary of State’s own words, on the record, from the statement in the House of Commons on 4 June—words that he repeated to me and the hon. Member for Barrow and Furness when we met him that evening. It sounds very much to me, and to many of us, as though the Secretary of State said one thing to the House on that Monday and in practice did the opposite on Friday.

This calamity could not have come at a worse time. The cancellations have occurred during the Easter holidays and through the May half-term, and they are now hitting the local economy during the early summer season. There are fears that the substandard or non-existent provision could stretch into the summer holidays.

Let me gently remind the Minister that we are not a dispensable backwater. After London, we are Britain’s second biggest visitor destination. Our contribution to the UK economy is huge and our contribution to the broader British brand is unrivalled. The lack of trains has already had a catastrophic impact on the people of Cumbria, and the toll that it will inevitably take on the local economy could be enormous. Over the past few weeks, local young people taking their A-level and GCSE exams have found themselves stranded or late to school. People have missed hospital appointments and benefits assessments, while others have been regularly late to work. One woman I spoke to is having to move house from Staveley to Kendal just so that her kids can get to and from school every day and she is not blighted by the worry of her 12-year-old child being stranded in town and unable to get home.

Northern has not only failed to do its job, but completely undermined local confidence in this stretch of railway. My constituents are voting with their feet, and the sight of deserted train platforms along the line is now all too familiar. The replacement bus services are barely used by locals at all. Tourists use the service only because they see no alternative.

However, Northern’s utter failure to do its job and provide adequate train services in Cumbria is not limited to the Lakes line. Over the past few months, the Lakes, Furness and Cumbrian coast lines have all experienced shocking services.

[Sue Hayman (Workington) (Lab)]

There are also concerns about staffing levels at Northern. It is short of train crew to cover the new Cumbrian Coast timetable, and the Northern control centres are so overstretched that the routes in Cumbria seem to have fallen right to the bottom of its list of priorities. Over the past month, there have been daily cancellations of trains through Workington, including the last train of the day, which is a huge inconvenience and runs the risk of stranding people miles away from home, with no idea of how to get back. Does the hon. Gentleman agree that the situation is simply unsustainable and that Northern is badly letting down thousands of people on a daily basis?

[Tim Farron]

I completely agree with everything that the hon. Lady has said. It feels to me very much as though all the lines in Cumbria are afterthoughts for Northern, given its huge empire. Many of the staffing problems would have been completely foreseeable and predictable by competent management who were planning for the future and had Cumbria’s interests at heart, so the hon. Lady is absolutely right to say what she has said.

As I said, over the past few months the Lakes, Furness and Cumbrian Coast lines have all experienced shocking services. My constituents who use the stations at Arnside, Grange-over-Sands, Kents Bank and Cark have experienced service equally dreadful to that experienced by those who use Oxenholme, Kendal, Burneside, Staveley and Windermere. That is not the result of accidental oversight; it has been caused by a series of appalling decisions by both Northern and the Government.

There seem to be three main failings that must be identified and fixed. First, the Government’s choice to cancel electrification of the Lakes line last year has very clearly contributed to the mess that we are in today. Northern took on the line on the understanding—this is the only excuse I will allow the company—that it would soon be running electric trains, and it planned and ordered on that basis. Because of the Government’s decision to cancel electrification, on the basis of inaccurate figures that must now be revisited, Northern were forced quickly to borrow from Scotland old diesel trains that their drivers were not trained to run.

Secondly, the Government awarded the Lakes line and Furness line franchises to Arriva Northern from April 2016. This was an unfolding disaster from day one, given the removal of good services from TransPennine and the introduction of substandard stock and service from Northern. The Minister should undo that mistake today and take the Furness and Lakes lines off Northern. It has clearly breached the terms of its contract: it is contracted to run trains and it has failed to do so.

Thirdly, we have seen incompetence from Northern and inertia from the Government. The fact that no statement was made to Parliament on the crisis until 4 June, despite months of poor performance and despite many of us raising the matter in the weeks and months beforehand—I raised it at Prime Minister’s questions and at Transport questions weeks before it came to the House of the Government’s own volition—leaves many of us questioning the Government’s commitment to those of us in the far north-west.

When the Secretary of State did finally make a statement to the House, it was in part to explain that he had permitted Northern not only to cancel trains, but to cancel an entire line for what turned out to be a month. That cancellation is as unprecedented as it is unacceptable.

In the last few days, a number of us have chosen to prove that we could and would do what the Government and Northern rail could or would not. On Sunday, thanks to the Lakes line rail user group, West Coast Railways and many other volunteers, we began a temporary and limited, but reliable and glorious, service on the Lakes line. The Lakelander has been successfully running on that line for the last four days, and it has kept to time.

Many in Government and the rail industry have helped us—they know who they are, and they probably would not thank me if I named them—but many have not been so helpful. As we have gone through the process of reintroducing trains to England’s most picturesque railway line, we have seen from the inside the lack of co-ordination and can-do spirit in some parts of Government and the rail industry. Never have I seen so much buck-passing or excuse-making as I have in the last few days. Despite that, we now have a limited but excellent service on the Lakes line—a heritage operator on a commuter route.

I do not need to tell hon. Members that that is not a long-term solution, so I would be grateful if the Minister could confirm what action he plans to take. Will he remove the Lakes and Furness lines from Northern as a matter of urgency and run those services directly from the Department until a suitable operator can be identified with the necessary resources, competence and commitment that those two superb lines deserve? The Secretary of State told me and the hon. Member for Barrow and Furness that he would look at that option two weeks ago, so what progress have the Government made?

Will the Minister look again at the case for the electrification of the Lakes line? We now know that the Secretary of State cancelled the electrification last year based on figures that were ludicrously inaccurate. The model that he threw out was based on a service with trains running on at least two tracks, at 125 mph and at intervals of less than two minutes. I respectfully remind the Minister that a brief look at the Lakes line demonstrates that we require none of those things. As a result of using that inaccurate model, it was assumed that the electrification would cost more than double what it would cost to electrify the line in reality. Given the enormous damage done to the reputation of the Lakes line by Northern and the Government, does the Minister agree that the best way to show ongoing commitment to it would be to keep the Government’s initial promise to electrify the line?

Will the Minister fulfil the promise made to me by the Secretary of State in yesterday’s debate to ensure funding to support a marketing campaign to repair and boost the reputation of the Lakes line and of the wider Cumbrian economy? I have forwarded a formal bid for that package to him. I am grateful to Cumbria Tourism, which I asked to draft that proposal and which came up with an excellent bid. I understand that the Minister spoke to the chief executive of Cumbria Tourism this morning, and I am grateful to him for that, so I hope that he will be able to announce today that he will endorse that bid.

Given the chaos on our railways, will the Minister clarify his and the Secretary of State’s powers? On the east coast main line, it appears that the Government have the power to remove a franchise from an operator because the shareholders deem it unprofitable. However, Northern, which has demonstrated an inability to run a basic train service, still retains its franchise. Why has the Secretary of State not intervened? Is it because he does not have the power? In that case, when will the Government seek such powers from Parliament? I, for one, would be happy to vote to grant them. Or is it that he has those powers but has chosen not to use them, in which case he has quite some explaining to do to the people of Cumbria?

It appears that the Government are prepared to take a line away from a rail company when shareholders are losing money, but when passengers are left stranded and are forced to miss work and school, they simply look the other way. That raises the question: what is the purpose of the railways? Are they a public service that underpins our economy, or simply an opportunity for private profit at public expense?

In arranging the Lakes line temporary shuttle service over the last few days, it has become clear that when there is a commitment to a railway line, a passion to serve local people and a determination to succeed, anything is possible. The question is: is the Northern franchise not simply too big and too unwieldy for its own good? Would it not be better for the Cumbrian lines to be taken out of the franchise altogether and run as a micro-franchise so that the people who run our lines are also the people who are committed to them?

I was walking with my children along the old railway line at Sandside between Milnthorpe and Arnside last week. We talked about what had happened to that old line—why it had been closed, the tracks removed and the viaduct dismantled. The Beeching axe fell more than half a century ago on lines that the industry had given up on. It is painfully clear to all of us that Northern has given up on Cumbria. For the sake of everyone who relies on the Lakes and Furness lines, from local students and commuters to our millions of visitors, I call on the Minister to give Northern its marching orders. The travellers of Cumbria are at the end of their tether and, frankly, so am I.