Military Bases: Accommodation

Baroness Goldie Excerpts

Wednesday 15th May 2024 Lords Chamber

[The Earl of Minto (Con)]

My Lords, the noble and gallant Lord raises a very good point. The DIO has a relationship with Pinnacle, which is effectively the customer service interface with the Armed Forces. It then passes that work on to Amey and VIVO to undertake it. The process has got much slicker; the response time has got much, much better. As I say, we are not where we need to be, but we are moving in the right direction.

[Baroness Goldie (Con)]

My Lords, one of the recommendations of the Kerslake commission report, which is very exhaustive, was that the MoD should commission an external independent survey of the Defence Infrastructure Organisation. My recollection is that the DIO did not lack information; what it was endeavouring to do was cultivate a much more muscular relationship with contractors. How is that progressing?

[The Earl of Minto (Con)]

My Lords, my noble friend is absolutely right. The DIO has all the information that it needs. This is about the implementation and requirement, through Pinnacle to the contractors, to ensure that they respond quite rightly to the issues raised by individual and family members of our Armed Forces.