Transforming Rehabilitation Programme

Baroness Chapman of Darlington Excerpts

Wednesday 28th October 2015 Westminster Hall

[Jenny Chapman (Darlington) (Lab)]

It is a great pleasure to serve under your chairmanship, Mr Nuttall, for what I believe is the first time. I am grateful to my hon. Friend the Member for Aberavon (Stephen Kinnock) for securing this important debate. Probation can often get pushed to one side in favour of discussing prisons, but I believe that the probation service is the key to unlocking the reduction in reoffending that we all want to see.

Many Members have observed that the implementation of the programme was rushed. There were pilots, which Labour supported. One such pilot took place in Wales, and I think I visited every one of them as they were about to begin. It was hugely disappointing to find that the work put into setting up those pilots was to be for nothing, because the models tested in the pilots were not to be implemented by the Government. Therefore, great time and energy and some expense was wasted, but we are where we are.

The Government were warned by experts—my hon. Friend the Member for Aberavon put this well—that we were losing an opportunity by abolishing probation trusts. They were not stodgy, stuck-in-the-past public sector organisations that did not want to change; they were one of the most entrepreneurial public agencies anyone could hope to find, with dynamic, charismatic chief officers and chairs, and boards with strong private sector representation, which were run competitively. They all wanted to be the best. As has been said, they were all good or outstanding. They were working well and had huge capacity to deliver many if not all of the outcomes that the Government sought to achieve through the ridiculous splitting of the service that they seemed determined to embark on.

I want to highlight the observation made by my hon. Friend the Member for Aberavon about the split being born entirely out of political necessity. The Government knew fine well that they could never win public support for the wholesale sell-off of the service when medium and high-risk offenders were to be subject to supervision in the community—where we and our constituents live. The fear was that those offenders would not be properly supervised, and because the Government knew that was a risk, they invented the ridiculous, artificial split of the service along risk lines, when we all know that risk is dynamic.

Anyone who has ever worked with offenders will know that a low-risk offender does not always stay a low-risk offender. Risk changes. It can change quickly and unpredictably, and the people best placed to make such assessments are probation officers. They have the relationship with the offender and they have proven time and time again that they can spot such changes. When changes occur—they could result from a new relationship, drinking, a mental health issue or losing a job—the triggers must be communicated immediately.

I am getting to be rather fond of the Chairman of the Justice Committee, the hon. Member for Bromley and Chislehurst (Robert Neill). He is quite an avuncular character, but I would caution him against smothering the Minister with love.

[Robert Neill]

Will the hon. Lady tell me what I have been doing wrong?

[Jenny Chapman]

The point I am trying to make is that the Minister needs to answer some serious criticisms about programme’s implementation. It behoves all of us, from whichever side of the House, to make problems known to him, although I have to give him his due. These are not problems of his making: he inherited the programme, and I like to think that he would not have liked to have seen this nonsense implemented, because I know he cares deeply about what happens in the community and what happens to offenders, and he cares about victims, too.

[Wayne David]

I agree that it is important to learn lessons from the process we have embarked on, but is not one of the key lessons to learn that, when we approach such issues, we must put dogma to one side and look empirically at what works? If that had been done, we would not face many of the problems we do now.

[Jenny Chapman]

That is absolutely right. There was an opportunity to trial the programme. Labour was in favour of pilots, in which so many lessons could have been learnt and problems avoided. Everyone said that there would be a problem with IT—it does not take a rocket scientist to spot that. That was so predictable and so avoidable. With time and training, we could have avoided the problems we are now experiencing.

We cannot just say, “We’ll sort it out as time goes on, but it’ll take a couple of years to put it right.” Problems are being caused now, and problems in probation are a risk to public safety. The Minister needs to get his head around those issues urgently. If necessary, he needs to put in resources to deal with them—because, my God, he will be putting in resources if things go wrong! Let us not wait for that to happen.

My hon. Friend the Member for Edmonton (Kate Osamor) powerfully outlined the folly of splitting the service. The inspectorate agrees with her, and says that the speed of transition has left staff feeling that they have not been informed about new working processes. Many still do not understand the rationale behind those processes. To their credit, the workforce are hugely motivated and experienced, and have the very best values. They will work incredibly hard to make the changes work, but we haven’t half made their jobs that much harder by going about it in this way. There is only so much that even that workforce can take. I urge the Minister to address the problem of staff morale quickly.

My hon. Friend the Member for Merthyr Tydfil and Rhymney (Gerald Jones) was right that time is being wasted because new tasks are not being integrated with old systems. Staff in court do not have access to the information they need. Things are having to be done on paper and uploaded later, creating extra tasks and unnecessary administration. Information is having to be inputted repeatedly in different places. All that nonsense could have been avoided. Heaven knows, the IT was bad enough before we started this process and needed to be addressed, but imposing a new structure on a system that was already feeling the strain was simply reckless and unnecessary. The Minister could have got the same outcomes in a safer, better way.

There are significant staffing gaps, but efforts to fix them have been too slow. It is shocking that the service can be restructured at breakneck speed, but the hoped for gains, such as involving the voluntary sector and providing proper, meaningful supervision for short-sentence prisoners, appear to be happening incredibly slowly—so slowly that we cannot see them.

Many new processes simply take longer and are more complicated than the previous arrangements. Every serious case review I have ever read has looked at communication problems as a factor leading to that serious case arising. In probation, communication is not a luxury or something it would be nice to get right; it is at the very heart of it all, and probation officers, workers in the CRCs and anyone else working with an offender must be excellent at communication. They therefore need to be given the right systems and support, but that is not happening. That is dangerous, and the Minister needs to get on to it straightaway.

This debate is not simply a rehashing of previous debates between me and the Minister about how ridiculous this whole project was—it is not our greatest hits. Rather, it is about problems with implementation. The decision on the transforming rehabilitation programme has been taken, so now we must make sure that, however chaotic the system is, we can support the workforce to make the programme work and make it safer for our constituents.

I have asked the Minister many times—as I asked his predecessor, the current Attorney General, when the Offender Rehabilitation Act 2014 was in Committee—about co-location. I have had many assurances that NPS and CRC staff will be co-located. I thought that would be a good way of dealing with some of the problems with communication, as in the past those supervising an offender would have shared an office or have had a good relationship because they would have been used to dealing with one another. Will the Minister say how often co-location is not happening? I suspect that it is more the norm that staff are sited in differed locations. How quickly does he intend to address that? It is perhaps the key to making the system safer.

There are many current problems. Inspectors often find that they are identifying the same challenges now as in earlier inspections, and that the work to put those right, as was identified in the Minister’s letter to the Chair of the Justice Committee, is not having the desired impact. The Government need to do more than they have already said they will to put those problems right. The pre-allocation stage is not streamlined and so is too time consuming. What will the Minister do to streamline that stage, which is a crucial part of the process? There are now, effectively, two risk screening tools, the case allocation system and the offender assessment system. Many staff in both the NPS and the CRCs are expressing serious doubts about the value of completing the risk of serious recidivism tool at the pre-allocation stage.

That issue has been raised repeatedly with Ministers, including when the 2014 Act was in Committee. Unfortunately, at that stage Members were given no information about the new risk assessment tool and were forced to take it on trust that it would be workable and that we would not need huge investment in training on it. I am not convinced that we were given the most candid or well-informed responses in Committee. The Minister needs to add looking urgently at that risk assessment tool to his to-do list.

My hon. Friend the Member for Torfaen (Nick Thomas-Symonds) quoted Ian Lawrence, the head of the National Association of Probation Officers—we never know, he might just be listening—on staff morale, which my hon. Friend the Member for Edmonton also talked about. Morale is at an all-time low. The system is under huge pressure, with 98% of staff saying that they have no confidence in the Government with regard to administering the programme effectively. That cannot make the Minister feel too good about himself. I am not here to add to his woes, but he needs to consider the burden he is placing on staff in the sector. They have a breaking point, and I do not want to see any more good, experienced staff leaving the service because they have no confidence in the Government’s intentions on responsible supervision of offenders in the community. Will the Minister address those points?

Despite the gloss that the Chair of the Justice Committee placed on the mood in the voluntary sector, the National Council for Voluntary Organisations seems to see things slightly differently. The largest membership body for the voluntary sector, it has conducted a survey of how its members feel. We need to take the evidence of that survey very seriously. It found that the pace of change has been slow. Organisations have not been involved, leaving them unsure about whether they will be involved in service delivery at all, and so unable to plan strategically or make decisions on staff. Few voluntary sector organisations have said they have been able to secure contracts to deliver services, which is especially the case for smaller ones. All is not as it seems, and it is certainly not as was promised.

The Government promised to put the third sector at the heart of probation, but the promise was obviously false, as that has not happened. Will the Minister therefore let us know what he is doing to put that right and ensure that the voluntary sector plays a significant role? We want to get the benefit of all the talent in, and experience of, working with offenders that we have up and down the country, but many people who could offer a great deal are, frankly, being shut out. They were not shut out before, because trusts went to great efforts to work with smaller local providers.

I must ask the Minister to respond to the point made by my hon. Friend the Member for York Central (Rachael Maskell) about Askham Grange prison. I have visited it myself. The best governor I have ever met is running the prison, along with another prison, and is getting tremendous outcomes. We should support that establishment, expand its work and share the good practice there more widely. To close it would be an absolute travesty.

On freedom of information, there is one question the Government have not answered. During the legislation’s Committee stage, the Opposition argued for the Government to bring contracted providers within the ambit of the Freedom of Information Act 2000. We know how the Lord Chancellor feels about FOI, having shifted responsibility for it to the Cabinet Office, but I would be interested to hear the Minister’s thoughts. In moving an amendment in Committee, my hon. Friend the Member for Hammersmith (Andy Slaughter) said we needed extra scrutiny via FOI, but sadly the Government voted that amendment down. Has the Minister considered whether the issue needs to be looked at again and whether these organisations are making themselves as open and transparent as possible? I would suggest they are not.

To conclude, I want to pray in aid the words of my hon. Friend the Member for Islington North (Jeremy Corbyn), who, to his credit, has showed huge interest in all things related to justice. He was a member of the Justice Committee, and he had some quite insightful things to say about the Government’s programme. He said:

“The losers are the ex-offenders, the community…all of us…who must pay the costs in reoffending, more prisons and more sentencing. Surely, there is a better way to go about this—one that would show some respect for those who have given their lives to the probation service and who in a decent and professional way try to improve people’s lives, rather than working solely for private sector companies whose main interest is making money out of the system.”—[Official Report, Westminster Hall, 13 January 2015; Vol. 590, c. 236WH.]

That was his way of putting it, and I would add that the system we have is simply chaotic. We knew things would take time, but it is dangerous to let too much time to go by without intervening. The plans were poorly conceived, and they have been irresponsibly executed. I therefore encourage the Minister to respond to my questions and to the seven or eight suggestions and requests made by my hon. Friend the Member for Aberavon.

--- Later in debate ---

[Andrew Selous]

I am grateful to the Chair of the Select Committee for raising that important point, which other Members also raised. What I would say to everyone here today and to all those who are listening to the debate, or who will be reading it later, is that the voluntary sector is a precious asset. We do not have a right to it. These people have shown good will, and many of them have given up their time and shown a serious commitment to helping us with these issues. We have a duty to nurture and treasure them, and I want to make sure that we use them as effectively as possible—and sometimes perhaps a little more strategically than we have done. However, I do get the importance of valuing the voluntary sector.

I want now to move on to my substantive remarks, about the reason for introducing the reforms. The reoffending rate has decreased by 2.3 percentage points since 2002, to 25.3% at the end of September 2013. However, the group of offenders with the highest reoffending rates remains those sentenced to less than 12 months in custody. Almost 60% of those adult offenders go on to reoffend within a year of leaving prison. They are the one group that previously remained out of scope for statutory supervision and rehabilitation in the community. As many have said and as I am sure we all agree, that statistic is evidence that a new approach was needed. We came to office in the previous Government determined to change that and, as a result, implemented the transforming rehabilitation reforms, better to focus the system on reducing reoffending, protecting the public and providing greater value for the taxpayer.

The key point is that we would not have had the money to introduce supervision for the under-12-month group without the reforms. No Member who has spoken has mentioned that. We could not have done what everyone has called on us to do without putting in a lot of extra money that was not available.

[Jenny Chapman]

I want to put that right: the proposal that the Opposition made at the time was backed by the chief officers of probation trusts, who were willing within existing budgets to take on that responsibility, and in some cases were already doing so. What has been happening was not necessary.

[Andrew Selous]

I disagree with the hon. Lady that it could have been done within existing budgets, because it meant 45,000 extra offenders a year having probation supervision. That is why we needed to bring other players to the table.

The Offender Rehabilitation Act 2014 made a number of changes to the sentencing framework, most notably by providing that everyone released from short sentences will now receive 12 months of supervision in the community, which did not happen before. That, as I mentioned, represents some 45,000 offenders, so we needed to make significant structural changes to both the probation and prison services. Offenders who pose a high risk of serious harm to the public, or who have been convicted of the most serious offences, are being managed in the public sector under the National Probation Service, which sits within the National Offender Management Service. Medium and lower-risk offenders are being managed by the 21 community rehabilitation companies, which remained in public ownership until 1 February, when eight new providers took ownership of them and began running them.

The CRCs are being run by a diverse group, including a range of voluntary sector providers with experience in rehabilitating offenders. Those providers will be remunerated via a system that rewards them for reducing reoffending: payment by results.

--- Later in debate ---

[Jenny Chapman]

Will the Minister give way?

[Andrew Selous]

I want to do something that the hon. Lady called on me to do—to thank the probation staff who have worked very hard through a difficult time. Change is never easy, particularly if it is being applied to people under a new organisation. The staff continue to work hard and to engage proactively with the reforms.

[Jenny Chapman]

The Minister said that we have been attacking the probation service. I want to make it crystal clear that we are not attacking the probation service. We are attacking him.

[Andrew Selous]

I mentioned that the hon. Lady has been attacking the reforms. I was explaining why we needed them, and that performance has been broadly consistent, which is no mean achievement through a period of substantial initial change.