Royal Mail: Universal Service Obligation
Debate between Aphra Brandreth and Blair McDougall(1 week, 2 days ago)
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Aphra Brandreth (Chester South and Eddisbury) (Con)
Like other hon. Members, I have had many constituents get in touch about poor mail service. One constituent in Kelsall reached out to Royal Mail after experiencing deliveries once per week at best, only to receive a reply stating that service levels in our area are good. The same constituent later received a hospital appointment letter after the appointment, which is certainly not good. Does the Minister share my concern that Royal Mail appears to be dismissing legitimate complaints, while failing to meet its universal service obligation, and what more can be done to hold Royal Mail to account?
Blair McDougall
The hon. Lady has previously pressed me on another aspect of postal services—the availability of post offices in her constituency—and she continues to campaign for her constituents. I share the frustration felt whenever a Member of Parliament who raises a concern is told that everything is fine and not to worry about it. It is precisely because I share this concern that I am having the meeting with Ofcom later today.
Post Office Green Paper
Debate between Aphra Brandreth and Blair McDougall(3 weeks, 2 days ago)
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Blair McDougall
My hon. Friend is a constant campaigner on behalf of local post offices, and I am not surprised that she had that victory. I look forward to visiting her constituency, and she can perhaps introduce me to the local postmasters while I am there.
I have mentioned the transformation programme that we are funding, and while there will always be churn in the network, with some businesses closing and some opening, that should be part of a natural cycle, rather than because of business distress. The transformation programme is about making sure that there is good postmaster remuneration, so that businesses succeed, and I will continue to work with my hon. Friend to make sure that the post offices in her constituency—and everywhere—thrive.
Aphra Brandreth (Chester South and Eddisbury) (Con)
I welcome the Government’s commitment to retaining the minimum network size of 11,500 post office branches. The Minister will know that I have campaigned extensively on this issue, not least because I do not have a single bank branch in my entire constituency. There is a particular need for post offices in rural areas where other service provision is limited. What support will be given to rural villages like Kelsall and Threapwood, where the post offices are closing? Despite every effort, there has been no possibility of reopening a branch in those villages.
Blair McDougall
I remember responding to a debate in which the hon. Member campaigned vociferously on behalf of post offices in her constituency, and I think today is tribute to the campaigning done by her and by other Members on these issues. I remember her telling me that her constituency not only does not have a post office, but does not have a McDonald’s, which is extraordinary. Again, we are maintaining the access criterion that means that the Post Office has to maintain accessibility for people in rural areas, but ultimately it is by making businesses profitable and making the remuneration for postmasters attractive that we will achieve what she seeks to achieve.